2024’s Top 25 Patient Engagement Software To Supercharge Communications
10 Best Patient Engagement Software Shortlist
Here's my pick of the 10 best software from the 25 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
We've all been there - missed appointments, disjointed communication, and an overwhelming administrative workload. It's enough to give even the most seasoned medical professional a serious headache. Patient engagement software is the solution healthcare organizations should leverage. It powers, automates and streamlines communication between healthcare providers and patients. It makes it easier for your patients to access you, and you them, ultimately enhancing care coordination and patient experience.
It provides a scalable solution for patient intake, registration, outreach, appointment scheduling, online scheduling, secure messaging, and administrative task automation, leaving you more time and energy to focus on what truly matters – your patients.
What Is Patient Engagement Software ?
Patient engagement software is used by clinicians for engaging patients and to facilitate direct and two-way communication between healthcare providers and patients. It enables patients to take a more active role and ownership in managing their health. Such tools are predominantly used by clinics, hospitals, and patients alike. They encompass a broad spectrum of applications including patient outreach, patient registration, CRM, patient scheduling, appointment reminders, (including SMS) secure messaging, patient payments, patient education, medication adherence, and remote monitoring.
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Ultimately, the aim is to improve patient experience and patient satisfaction, enhance treatment adherence, reduce hospital readmissions, and ultimately, lead to better health outcomes.
The Best Patient Engagement Software: Comparison Chart
| Tools | Price | |
|---|---|---|
| CRM Creatio | From $25/user/month | Website |
| RXNT | From $110/month/provider | Website |
| PrognoCIS | From $280/month | Website |
| NextGen Office | From $199/user/month (billed annually) | Website |
| IQVIA | Pricing upon request | Website |
| ModMed | From $500/user/month (billed annually) | Website |
| Smartpatient MyTherapy OS | Pricing upon request | Website |
| Florence Healthcare | Pricing upon request | Website |
| Intiveo | From $99/user/month. | Website |
| athenaOne | Pricing upon request | Website |
Compare Software Specs Side by Side
Use our comparison chart to review and evaluate software specs side-by-side.
Compare SoftwareReviews Of The Best Patient Engagement Software
CRM Creatio is a flexible platform designed to support various healthcare organizations in enhancing patient interactions and improving internal workflows. It combines customer relationship management with tools for automating processes, making it ideal for managing patient-focused operations efficiently.
Why I Picked CRM Creatio: It offers a range of no-code customization options that let you build workflows to meet your team's unique patient engagement needs. The platform's process automation tools allow you to set up specific tasks, reminders, and patient communication schedules. You can also use it to track and analyze patient data, helping you identify patterns and personalize future interactions. This makes it well-suited for healthcare teams focused on creating a more personalized patient experience through adaptable engagement processes.
Standout features & integrations:
Notable features of CRM Creatio include advanced analytics and reporting, lead management, opportunity tracking, appointment scheduling, document management, role-based access control, mobile accessibility, email marketing tools, customizable dashboards, and real-time notifications.
Integrations include Accelo, Act!, ActiveCampaign, Acumatica, Adobe Analytics, Asana, Microsoft Exchange, Excel, Mailchimp, HubSpot Marketing Hub, Google Calendar, and Tableau.
Pros and cons
Pros:
- No-code platform
- Scalable for any organization size
- Highly customizable platform
Cons:
- May not be ideal for organizations that want a quick-start solution
- Customization can be time-consuming
RXNT
Best for its streamlined scheduling and practice management tools
RXNT is a versatile healthcare software offering electronic health records (EHR), practice management, and medical billing systems. Its standout feature is the streamlined scheduling and practice management tools, making it an excellent choice for healthcare providers looking for simplified scheduling.
Why I Picked RXNT: In making my selection, I gravitated towards RXNT due to its impressive scheduling and practice management tools. Compared to other software on this list, RXNT's scheduling tools seem to be the most comprehensive and intuitive, which solidifies my belief that it's 'best for its streamlined scheduling and practice management tools'.
Standout features & integrations:
Notable features of RXNT include a fully integrated EHR, medical billing, and practice management system. It also offers robust scheduling features that automate the process, making it more efficient.
As for integrations, RXNT connects seamlessly with various labs, pharmacies, and hospital systems for a smooth exchange of patient data.
Pros and cons
Pros:
- Offers an all-in-one solution with EHR, practice management, and medical billing
- Robust integration capabilities
- Comprehensive scheduling and practice management tools
Cons:
- The system may occasionally run slower, as reported by some users
- The interface may seem complex for some users
- Pricing can be on the higher side compared to other solutions
PrognoCIS is a fully-integrated, customizable electronic health record (EHR) solution designed to streamline the workflow of healthcare providers. It merges telemedicine, patient engagement, practice management, and EHR services, making it best for those seeking a holistic approach to patient care and healthcare management.
Why I Picked PrognoCIS: I chose PrognoCIS for its robust telemedicine features that seamlessly integrate with the EHR system, making it stand out from other healthcare software. It was my determination that PrognoCIS is best for comprehensive EHR with telemedicine capabilities due to its feature-rich platform that empowers healthcare providers to manage patient care remotely and efficiently.
Standout features & integrations:
PrognoCIS offers an array of impressive features such as a customizable EHR, telemedicine, patient portal, and e-prescriptions, that collectively enhance the healthcare delivery process.
Important integrations include integration with leading practice management and billing systems, lab integrations for seamless lab orders and results management, and interoperability with other EHR systems for improved data sharing.
Pros and cons
Pros:
- Comprehensive patient portal for patient engagement
- Integrated telemedicine capabilities
- Robust EHR with customizable templates
Cons:
- Some users report customer service can be improved
- Learning curve can be steep for new users
- Pricing information not readily available
Best for ambulatory healthcare services with integrated EHR and billing
NextGen Office provides a cloud-based solution designed for ambulatory practices, offering integrated electronic health records (EHR) and billing features. It is equipped to meet the unique needs of ambulatory services, justifying its selection as the best tool for ambulatory healthcare services with integrated EHR and billing.
Why I Picked NextGen Office: I chose NextGen Office because it offers a comprehensive solution specifically designed for ambulatory services. This particular focus sets it apart from other software solutions, many of which don't provide such tailored functionality. The integration of EHR and billing features makes it an optimal tool for these settings, hence I decided it's 'best for ambulatory healthcare services with integrated EHR and billing'.
Standout features & integrations:
NextGen Office offers robust features including integrated EHR and billing, practice management, and patient engagement tools. It integrates with various third-party applications such as labs, pharmacies, and hospital systems, ensuring a seamless workflow for healthcare providers.
Pros and cons
Pros:
- Robust patient engagement tools
- Integrated EHR and billing functionality
- Designed specifically for ambulatory practices
Cons:
- Some users have reported customer support could be improved
- May require a learning curve for new users
- Pricing information is not transparent
IQVIA is a health information technology and clinical research company. It specializes in offering data-driven insights and advanced analytics that help healthcare providers enhance their services. Its strength lies in its ability to harness data and analytics, which is why it's considered best for those who want to leverage these capabilities in healthcare.
Why I Picked IQVIA: I chose IQVIA for its advanced analytics and data-driven insights that stand out in the healthcare technology field. In the process of comparing different tools, I found that IQVIA's commitment to deriving actionable insights from data makes it unique. The choice for 'Best for its data-driven insights and advanced analytics in healthcare' is based on this focus on data and analytics.
Standout features & integrations:
IQVIA features powerful tools for data management, analytics, and clinical research, offering insights that can enhance decision-making in healthcare. Its Orchestrated Clinical Trials platform streamlines clinical trial processes, making them more efficient.
Integrations are mostly focused on data sources, with capabilities to integrate a wide range of healthcare and patient data.
Pros and cons
Pros:
- Can integrate a wide range of healthcare and patient data
- Streamlined clinical trial management through Orchestrated Clinical Trials platform
- Offers powerful analytics and data-driven insights
Cons:
- Some customers have reported challenges with customer service
- Could be complex for users with limited experience in data analytics
- Customized pricing model may be unclear for some users
ModMed is a suite of healthcare management tools uniquely tailored to specific medical specialties. The system provides specialty-specific electronic health records (EHR) and practice management solutions, justifying its place as the best choice for specialty-specific EHR and practice management.
Why I Picked ModMed: I chose ModMed because of its distinctive approach to providing tailored solutions for various medical specialties. This key feature makes it stand out from the competition, as many other EHR systems offer generic solutions that may not fully cater to the unique needs of different specialties. I believe ModMed is 'best for specialty-specific EHR and practice management' as it caters precisely to the individual requirements of each specialty, thereby enhancing efficiency and productivity.
Standout features & integrations:
ModMed's key features include a specialty-specific EHR, practice management solutions, and a patient portal. It also provides telehealth capabilities, which are increasingly important in today's healthcare landscape.
The platform integrates with popular billing systems, lab services, and other EHR systems to ensure a smooth workflow.
Pros and cons
Pros:
- Includes telehealth capabilities
- Offers integrated practice management and EHR
- Tailored solutions for various medical specialties
Cons:
- Some users report the need for better customer support
- May have a learning curve for new users
- Pricing information is not transparent
Smartpatient MyTherapy OS is a digital health platform aimed at improving patient outcomes. This tool enables patients to manage their medication schedules and enhances patient engagement through reminders and health tracking features. Its emphasis on improving medication adherence and patient involvement makes it ideal for these specific healthcare needs.
Why I Picked Smartpatient MyTherapy OS: I picked Smartpatient MyTherapy OS based on its robust functionalities to enhance patient engagement and medication adherence. Compared to other tools, this platform stood out for its user-friendly design and patient-centric approach. Its ability to address medication adherence effectively justifies it as the 'Best for patient engagement and medication adherence.'
Standout features & integrations:
Smartpatient MyTherapy OS has features like medication reminders, health tracking, and wellness reports, which promote patient engagement and encourage adherence to medication schedules.
It seamlessly integrates with other healthcare platforms and can share health data, promoting a comprehensive approach to patient care.
Pros and cons
Pros:
- Offers integration with other healthcare platforms for holistic patient care
- Facilitates patient engagement through interactive features
- Encourages medication adherence with reminders and tracking
Cons:
- Some users might find health data sharing concerning for privacy reasons
- May require a learning curve for some users due to comprehensive features
- Pricing information is not transparent
Best for accelerating clinical trials with streamlined document workflows
Florence Healthcare offers an eBinder Suite that primarily aims at simplifying and speeding up clinical trials. The solution streamlines document workflows, allowing investigators, study coordinators, and other staff members to collaborate more efficiently. This direct alignment with accelerating clinical trials makes it a suitable tool for this specific need.
Why I Picked Florence Healthcare: When choosing Florence Healthcare, I looked at its potential to transform the traditional document management process in clinical trials. Its standout quality is its focus on streamlining document workflows, which is crucial for speeding up clinical trial timelines. This unique focus makes it the 'Best for accelerating clinical trials with streamlined document workflows.'
Standout features & integrations:
Florence Healthcare's eBinder Suite includes important features like remote monitoring, eISF (Investigator Site File), and centralized trial management. These features ensure that the clinical trial document workflow is as efficient as possible.
Florence integrates with other common EHR systems, improving data sharing and communication in a trial setup.
Pros and cons
Pros:
- Supports integration with common EHR systems
- Facilitates remote monitoring of trials
- Streamlines clinical trial document workflows
Cons:
- Not all features may be useful for small-scale studies or trials
- Learning curve may be steep due to its diverse functionality
- Lack of transparent pricing information
Intiveo is a healthcare communication platform that specializes in patient engagement through automated communication and personalized reminders. The software provides a practical and efficient solution for healthcare providers looking to improve patient compliance, engagement, and satisfaction, making it the ideal choice for its specific benefits.
Why I Picked Intiveo: I picked Intiveo because of its primary focus on patient communication, which stood out from other tools. It excels in automating reminders, which are customizable and designed to increase patient adherence to appointments and care routines. This capacity to improve communication and deliver personalized patient reminders positions it as the 'Best for automated patient communication and personalized reminders.'
Standout features & integrations:
Intiveo's key features include automated patient communication, personalized reminders, and patient engagement tracking. The tool’s ability to customize communication based on patient profiles is notable.
It integrates with various practice management systems, which supports data synchronization and reduces the need for manual data entry.
Pros and cons
Pros:
- Seamless integration with practice management systems
- Personalized reminders enhance patient engagement
- Effective automated patient communication
Cons:
- Limited utility if your practice doesn't rely heavily on patient communication and reminders
- Requires time investment to customize and implement effectively
- Pricing can be high for small practices
athenaOne
Best for its network-enabled services for medical record, revenue cycle, patient engagement, care coordination
athenaOne is a leading provider of network-enabled services for electronic health records (EHR), revenue cycle management, patient engagement, and care coordination. Given its comprehensive set of features, athenaOne is a highly suitable choice for healthcare providers who require a broad range of services, particularly in the areas of medical records, revenue cycle, patient engagement, and care coordination.
Why I Picked athenaOne: I picked athenaOne for this list due to its ability to offer network-enabled services that are robust and comprehensive. This versatility is what sets athenaOne apart, making it a preferred choice for healthcare providers. Its ability to provide services across multiple dimensions of healthcare practice further underscores its position as 'Best for its network-enabled services for medical record, revenue cycle, patient engagement, care coordination.'
Standout features & integrations:
athenaOne provides several standout features including a web-based EHR, patient portal, medical billing, and practice management solutions. It also comes with a mobile application that offers real-time access to patient records.
The platform integrates with multiple labs, pharmacies, and hospital systems, making it a very adaptable tool in the healthcare industry.
Pros and cons
Pros:
- Integrates with multiple external systems
- Web-based and mobile app for accessibility
- Comprehensive network-enabled services in one platform
Cons:
- Some users have reported delays in customer service responses
- Pricing can be high compared to other solutions
- The user interface can be complex for first-time users
Other Patient Engagement Software Tools
Below is a list of additional patient engagement software that we shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- DocVilla
Best for managing practice operations on a single platform
- Salesforce Health Cloud
Good for comprehensive patient management with a 360-degree view
- Pabau
Good for patient tracking and record management in aesthetic clinics
- Kareo
Good for streamlined medical billing and practice management
- CareCloud
Good for cloud-based EHR and medical practice management
- AllScripts
Good for its integrated patient engagement platform
- Weave
Good for unifying patient communication and front office operations
- Moxo
Good for cognitive assessments and personalized treatment plans
- Luna Health
Good for telehealth and at-home physical therapy services
- Vecna
Good for its patient self-service portals and automated check-ins
- MyChart
Good for patient access to their health records and online appointment booking
- GetWellNetwork
Good for personalized patient education and engagement
- Luma Health
Good for automated patient appointment reminders and scheduling
- OhMD
Good for secure text-based patient communication
- Epic Systems
Good for its robust electronic health record system
How I Picked The Best Patient Engagement Software
Choosing the right healthcare software requires careful consideration of a multitude of factors. As someone who has tested and researched various tools in the healthcare software realm, I've come to identify certain criteria that are paramount in making the right choice.
Core Functionality: When considering a healthcare software, the following functionalities are essential:
- Patient Management: The software should enable effective and efficient management of patient records and information.
- Scheduling: The tool should streamline appointment booking and management.
- Communication: Secure communication between patients and healthcare providers is a must.
- Billing: Managing and tracking billing and payments should be simplified.
- Reporting: The ability to generate insightful reports for better decision-making.
Key Features: Certain key features stand out in this category of software, which includes:
- Integration: Integration with existing EHR (Electronic Health Records) or other healthcare systems is crucial for seamless data flow.
- Automation: Automated reminders, alerts, or follow-ups can significantly enhance patient engagement and adherence.
- Telehealth: Given the current global health scenario, telehealth features are invaluable.
- Security: Ensuring data privacy and meeting HIPAA or other compliance standards is a must.
- Customization: The ability to adapt the software to specific clinic or practice needs can greatly improve usability.
Usability: Usability of the software largely determines user experience and adoption rate. Here are specific aspects to consider:
- Intuitive Interface: The software should have a clean, easy-to-understand interface. For instance, scheduling tools should offer a visual calendar with simple drag-and-drop functionality.
- Easy Onboarding: The software should be easy to set up and integrate with existing systems. Comprehensive training materials or programs are a bonus.
- Customer Support: Reliable customer support ready to help resolve issues is crucial.
- Role-based Access: For larger practices or hospitals, the software should offer easy-to-configure role-based access to maintain data privacy and security.
Common Features Of Patient Engagement Software
Secure Messaging: Secure messaging allows healthcare providers and patients to communicate safely and privately. This feature enhances patient engagement by facilitating quick and easy consultations, question-and-answer sessions, or follow-up discussions. Given the sensitive nature of medical information, secure messaging ensures data privacy and HIPAA compliance.
Appointment Scheduling: A feature for patient-initiated appointment scheduling enables patients to book, reschedule, or cancel appointments at their convenience. This functionality fosters patient involvement in their healthcare journey and reduces administrative workload on healthcare staff. It can also decrease no-show rates by allowing patients to select times that best suit them.
Telehealth Capabilities: Telehealth capabilities enable virtual consultations, allowing healthcare professionals to reach patients who may not be able to physically visit a healthcare facility. This is crucial for continuous patient care during situations like the COVID-19 pandemic, for patients with mobility issues, or for those living in remote areas.
Medication Adherence Reminders: Reminders for medication adherence ensure that patients follow their medication schedule as prescribed. This feature can significantly improve treatment outcomes, particularly for patients managing chronic conditions or taking multiple medications. It fosters patient engagement by actively involving them in their treatment regimen.
Health Education Content: Health education content empowers patients by enhancing their knowledge about their conditions, treatments, or general health and wellness. Providing educational materials through the platform can improve patient engagement, promote preventive healthcare, and foster a stronger patient-provider relationship.
Integration with EHR/EMR: Integration with Electronic Health Records (EHR) or Electronic Medical Records (EMR) systems ensures that patient information flows seamlessly across platforms. This reduces manual data entry, enhances accuracy, and allows healthcare providers to have a comprehensive view of patient history and treatments, enabling better care delivery.
Patient Portal: A patient portal offers patients secure access to their medical information, including lab results, medications, and medical histories. It encourages active participation in their own healthcare management, enhancing patient engagement.
Automated Notifications: Automated notifications for upcoming appointments, vaccinations, or preventive health check-ups ensure that healthcare continues beyond the clinical environment. Such notifications can improve adherence to care plans and preventive health measures, ultimately leading to better health outcomes.
Patient Satisfaction Surveys: Implementing patient satisfaction surveys can provide valuable insights into what is working well and what needs improvement in a practice or hospital. This feature encourages patient feedback, enhancing their engagement and satisfaction.
Customizable Interface: A customizable interface allows healthcare providers to tailor the software to their specific needs, improving workflow efficiency. From a patient perspective, customization can mean that the software is easier to navigate, encouraging its consistent use for healthcare management.
Patient Engagement Software FAQ’s
What are the benefits of using patient engagement software?
Using patient engagement software offers numerous benefits. Firstly, it improves communication between patients and healthcare providers, which can enhance the quality of care and patient satisfaction. Secondly, it empowers patients to take an active role in managing their healthcare. Thirdly, it can streamline administrative tasks like appointment scheduling and reminders. Fourthly, it ensures secure storage and exchange of sensitive patient data. Lastly, the integration with other healthcare systems (like EHR/EMR) enables comprehensive and cohesive patient care management.
How much do these tools typically cost?
The cost of patient engagement software varies greatly depending on the size of the practice, the features included, and whether it’s a cloud-based or on-premise solution. Prices can range from around $20 to over $500 per user per month.
What are the typical pricing models for these tools?
Most patient engagement software solutions follow a subscription-based pricing model, usually billed monthly or annually. The cost often depends on the number of users or patients and the suite of features included. Some providers also offer tiered pricing plans, with additional features available at higher price levels.
What is the range of pricing for these tools?
The pricing range for patient engagement software is quite broad. On the lower end, you might find basic plans for smaller practices starting from around $20 per user per month. On the higher end, comprehensive solutions for larger healthcare facilities can cost upwards of $500 per user per month.
What are some of the most affordable and most expensive patient engagement software solutions?
Among the more affordable options, Luma Health and Weave are notable, with their pricing starting around $20 per user per month. On the more expensive side, Salesforce Health Cloud and Epic Systems are known for their comprehensive solutions and high-end pricing, which can reach over $500 per user per month.
Are there any free patient engagement software options?
There are few completely free patient engagement software options, as most offer a limited-time free trial but require a subscription for long-term use. However, some providers like OhMD and MyChart offer basic versions of their software for free, with premium features available at an additional cost.
What are the key factors to consider when choosing patient engagement software?
When selecting patient engagement software, consider factors like the tool’s features and functionalities, its compatibility with your existing healthcare systems (like EHR/EMR), its user-friendliness for both staff and patients, and, of course, the cost.
Is patient engagement software suitable for all types of healthcare providers?
Yes, patient engagement software can be beneficial for a wide range of healthcare providers, from solo practitioners to large hospitals. The key is to find a solution that aligns with your specific needs and patient population.
Summary
In conclusion, choosing the right patient engagement software is crucial for healthcare providers aiming to enhance patient satisfaction, improve healthcare outcomes, and streamline administrative tasks.
Key Takeaway 1: Understand Your Needs: Before you embark on the journey of selecting a patient engagement software, it's important to understand your specific needs. Identify the key functionalities and features that would most benefit your healthcare practice, be it appointment scheduling, medication reminders, secure messaging, or patient education resources.
Key Takeaway 2: Evaluate Usability: A tool is only as good as its usability for its intended users. Ensure that the software is intuitive and easy to navigate for both your staff and your patients. An ideal tool should also provide quality customer support and training resources to facilitate seamless onboarding and use.
Key Takeaway 3: Consider Pricing and Integration: Pricing is a critical aspect of the decision-making process. Choose a tool that offers a good balance between cost and features. Additionally, the software should integrate smoothly with your existing healthcare systems, such as EHR/EMR, to ensure a comprehensive and cohesive patient care management system.
What Do You Think?
Your insights and experiences are valuable to us! If there's a patient engagement software that you've found useful and it's not on our list, we'd love to hear from you. Please don't hesitate to share your recommendations in the comments section. Together, we can help healthcare providers make informed decisions about the best tools to enhance patient care and satisfaction.