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With decades of experience in healthcare tech, I've had the privilege of working with, building, and reviewing various types of software. In this in-depth WebPT review, you'll find all the information you need to evaluate this healthcare practice experience management software for your practice. I aim to offer you a detailed and balanced perspective to help you make an informed decision.

webpt review showing the main software dashboard
In this software, you can access different tabs that organize all your activities very well.

WebPT Software Overview

WebPT is a healthcare practice experience management software designed to streamline the workflows of physical therapists. Its target users are primarily those in physical therapy, occupational therapy, and other rehabilitation fields. The tool makes scheduling, billing, and patient engagement more efficient while tackling common issues like manual data entry and compliance bottlenecks. Some of its standout features include robust reporting capabilities, custom templates, and a patient portal.


  • Reporting Flexibility: The software allows users to create custom reports, providing essential insights into practice performance.
  • Template Customization: Users can adapt the existing document templates to better fit their specific workflows.
  • Patient Portal: The built-in patient portal facilitates better engagement, offering features like appointment reminders and secure messaging.


  • Learning Curve: The software's interface can initially be a bit overwhelming, requiring time to master.
  • Limited Specialization: While aimed at therapists, it lacks features for broader medical practice management.
  • Integration Challenges: Users have reported that integrating third-party applications can sometimes be cumbersome.

Expert Opinion

In my judgment, WebPT performs well in terms of functionality, reporting capabilities, and its focus on specialized healthcare sectors like physical therapy. While it outperforms competitors in the physical therapy space, particularly with its robust reporting and template customization, it does lag in terms of ease of integration and learning curve.

Selecting the right software often boils down to matching its strengths and weaknesses with your specific needs. Given its features, I would say WebPT is best suited for specialized therapy practices that prioritize data analytics and patient engagement.

WebPT: The Bottom Line

What sets WebPT apart is its in-depth focus on physical therapy and similar healthcare sectors. It’s not a generalist; it's a specialist. Its reporting capabilities are particularly robust, and the option to customize templates can be a significant asset for practices. These features make it a strong contender for those in the physical and occupational therapy fields.

WebPT Deep Dive

Product Specifications

  1. Patient Scheduling - Yes
  2. Electronic Medical Records (EMR) - Yes
  3. Medical Billing and Invoicing - Yes
  4. Charting - Yes
  5. Compliance Management - Yes
  6. Customer Support - Yes
  7. ICD-10 Support - Yes
  8. Reporting and Analytics - Yes
  9. Custom Templates - Yes
  10. Multi-Provider Support - Yes
  11. Workflow Management - Yes
  12. Medicare Compliance - Yes
  13. EHR Support - Yes
  14. RCM (Revenue Cycle Management) - Yes
  15. Appointment Reminders - Yes
  16. Patient Records - Yes
  17. Mobile Access - Yes
  18. Native Integrations - Yes
  19. Free Demo - Yes
  20. HIPAA Compliant - Yes
  21. Front Office Tools - Yes
  22. Wellness Programs - No
  23. Home Exercise Programs (HEP) - Yes
  24. Outcomes Tracking - Yes
  25. Multi-Specialty Support - No
webpt features review showing a sample patient profile
Get access in one place to all the documents you need

Feature Overview

  1. EMR Support: WebPT offers an EMR system designed specifically for physical therapists, making data entry and record-keeping more focused.
  2. Custom Templates: WebPT allows physical therapists to customize templates, thus simplifying charting and other documentation needs.
  3. Reporting and Analytics: The software includes robust reporting tools that can provide insights into patient care and practice management.
  4. HIPAA Compliant: WebPT provides a secure platform that aligns with HIPAA regulations, making it trustworthy for patient data.
  5. ICD-10 Support: The ICD-10 support ensures that you're up-to-date with the latest medical codes for billing and clinical records.
  6. RCM (Revenue Cycle Management): This feature helps in automating billing processes, thus enhancing the practice’s financial health.
  7. Appointment Reminders: WebPT sends automatic appointment reminders to patients, thereby reducing the number of no-shows.
  8. Patient Records: This feature provides a comprehensive view of patient histories, making it easier for providers to make informed decisions.
  9. Workflow Management: WebPT offers workflow features that automate many of the routine tasks in a physical therapy practice.
  10. Front Office Tools: This incorporates features that assist in front office management, such as intake forms and appointment scheduling.

Standout Functionality

  1. Custom Templates: While many EMRs offer templates, WebPT allows for detailed customization tailored to physical therapy.
  2. Specialized EMR System: WebPT's EMR is built specifically for physical therapy, unlike generic EMRs that try to serve multiple healthcare domains.
  3. Robust Reporting Tools: Many tools offer basic analytics, but WebPT provides a more comprehensive set of reporting tools that focus on both patient care and practice management.


  • WebPT offers native integrations with several billing software and payment processing systems.
  • The platform does provide an API for more specialized integrations.
  • Additional features can be added through various add-ons, from telehealth to advanced analytics.


  • Basic Plan: $299/user/month, ideal for small practices needing core functionalities like EMR and scheduling.
  • Standard Plan: $399/user/month (min 5 seats), includes advanced features like custom templates and robust reporting.
  • Enterprise Plan: Pricing upon request, designed for large practices needing extensive integrations and advanced features.

Ease of Use

WebPT provides a user-friendly interface, but it does come with a steep learning curve, especially for those unfamiliar with EMR software. The onboarding process is thorough but may require time to adapt to the workflow. Users have noted that navigation within the tool can be less intuitive than desired, particularly when dealing with complex features like reporting or advanced charting.

Nonetheless, the overall rating for ease of use tends to be positive among providers and physical therapists based on user reviews.

Customer Support

WebPT provides multiple channels for customer support including live chat, email, and a dedicated phone line. The support staff appears knowledgeable about the system and can often resolve issues in a timely manner. That said, some users report longer than ideal response times, particularly during peak hours. The company also offers extensive resources such as documentation, webinars, and tutorials, although these could be organized more intuitively for easier navigation.

WebPT Use Case

Who would be a good fit for WebPT?

WebPT is a strong match for healthcare providers in the realm of physical therapy, both in small clinics and larger practices. Users particularly value its specialized focus on physical therapy practices, from customized EMR templates to detailed workflow management features. Given its range of features and scalability, it's especially favored by growing clinics and those planning to expand their range of services.

Who would be a bad fit for WebPT?

Smaller practices with fewer resources may find the system overwhelming, both in terms of pricing and its broad feature set. Practices that aren't specialized in physical therapy could find the specialization of the software limiting. Finally, solo practitioners or very small teams may feel that WebPT offers more than they realistically need, making the learning curve and setup less worth the effort.


What kind of practices does WebPT target?

WebPT is primarily aimed at physical therapy practices of varying sizes.

Is WebPT HIPAA compliant?

Yes, WebPT complies with HIPAA regulations.

How does the pricing work?

WebPT offers different pricing plans based on features and the size of the practice.

Does it offer a free demo?

Yes, a free demo is available upon request.

Is the software cloud-based?

Yes, WebPT operates on a web-based platform.

What kind of customer support does WebPT offer?

They provide live chat, email support, and a dedicated phone line.

Is the software user-friendly?

The software is generally considered user-friendly but has a steep learning curve for some functionalities.

Does WebPT offer specialized features for physical therapy?

Yes, the EMR system and other features are tailored for physical therapy needs.

Alternatives to WebPT

  • Therabill: Often lauded for its simple and straightforward billing capabilities.
  • Kareo: Offers better customization for multi-specialty clinics, not just limited to physical therapy.
  • AdvancedMD: Known for its robust performance in large-scale healthcare settings, particularly in the EHR and practice management categories.

Need more software options for your medical practice needs? This list of the best practice management software will guide you in your search.

WebPT Company Overview & History

WebPT is a healthcare software company specializing in practice experience management software for physical therapy providers. Based in Phoenix, it serves a range of healthcare practices across the U.S. The company remains privately owned and focuses on creating a comprehensive, user-friendly system for EMR, practice management, and more. WebPT's mission statement centers on improving patient care through innovative technology. The company has seen steady growth and has introduced several new features and integrations in the last year.


WebPT offers a robust, specialized platform for physical therapy practices, covering everything from EMR to workflow management. However, it may not be the best fit for all practice sizes or specialties. If Webpt doesn't seem like the ideal fit for your practice, make sure to explore other options in our healthcare tools section for more reviews on different healthcare practice experience management software. We invite you to comment and share your experiences to further enrich our community's understanding of this tool.

John Payne
By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.