20 Best Patient Experience Software Reviewed for 2025
10 Best Patient Experience Software Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
As a professional navigating the healthcare space, I understand that you need efficient, reliable, and innovative solutions to manage and improve patient engagement. That's why I'm here to introduce you to patient experience software. This tool is a comprehensive cloud-based or on-premise patient engagement solution that seamlessly integrates into your health systems, transforming how you interact with patients, manage care, and ultimately improve outcomes.
With features like CRM, self-service options, patient outreach, SMS notifications, and mobile device accessibility, this software addresses these pain points effectively. You can trust in the transformative power of these tools. I encourage you to explore these options, understanding that they've been designed with your unique needs in mind and have the potential to reshape your approach to patient engagement.
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Best Patient Experience Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for integrating clinical, administrative, and financial data in one place | Not available | From $75/user/month (billed annually) | Website | |
| 2 | Best for enhancing patient engagement in ambulatory surgical centers | Not available | From $70/user/month | Website | |
| 3 | Best for navigating and comparing healthcare providers with ease | Not available | From $69/user/month | Website | |
| 4 | Best for capturing patient feedback for evidence-based improvements | Not available | Custom pricing | Website | |
| 5 | Best for consolidating healthcare services with real-time patient interaction | Not available | From $20/user/month | Website | |
| 6 | Best for leveraging data-driven insights for quality patient care | Not available | Pricing upon request | Website | |
| 7 | Best for streamlining patient engagement in chronic disease management | Not available | Website | ||
| 8 | Best for enhancing patient engagement with seamless communication | Not available | Website | ||
| 9 | Best for secure, HIPAA-compliant patient communication on-the-go | Free plan available | From $10/user/month | Website | |
| 10 | Best for streamlining scheduling and billing processes for a frictionless experience | Not available | Pricing upon request | Website |
Best Patient Experience Software Reviews
Pabau
Best for integrating clinical, administrative, and financial data in one place
Pabau is a comprehensive clinic management platform designed for healthcare practices of all sizes. It integrates clinical, administrative, and financial data in one place, offering a unified solution for practice management.
Why I Picked Pabau: Pabau caught my attention due to its all-encompassing approach to clinic management. The ability to integrate different types of data into a singular system distinguishes it from other tools. I believe it is 'Best for integrating clinical, administrative, and financial data in one place' due to this comprehensive integration, which can significantly simplify the management of a healthcare practice.
Standout features & integrations:
Pabau offers features like appointment scheduling, electronic medical records (EMR), billing, and reporting. Moreover, it integrates well with various third-party applications such as Mailchimp for email marketing and Xero for accounting, adding to its versatility.
Pros and cons
Pros:
- Compatibility with a range of third-party applications
- Wide array of features for clinic management
- Integration of clinical, administrative, and financial data
Cons:
- Complexity of features might pose a learning challenge for some users
- Requires a minimum of 5 seats, may not be suitable for smaller practices
- Higher starting price compared to some competitors
HST Pathways is a specialized healthcare software tool aimed at providing a suite of services tailored to the needs of ambulatory surgical centers (ASCs). It provides functionalities such as electronic health records (EHR), surgery center billing, and robust patient engagement tools. This focus on patient engagement, makes HST Pathways the best tool for enhancing patient interaction in ASCs.
Why I Picked HST Pathways: I selected HST Pathways for this list after judging its particular emphasis on ambulatory surgical centers and the specific challenges they face. This focused attention sets it apart from many other healthcare software tools. Its strong patient engagement features make it ideally suited for improving patient interaction and therefore, it was my choice for the best tool for enhancing patient engagement in ASCs.
Standout features & integrations:
HST Pathways comes with a host of features including ASC-specific EHR, scheduling, patient tracking, and billing solutions. It also provides an extensive patient engagement suite which allows for improved communication and patient satisfaction. As for integrations, HST Pathways can be integrated with several other software systems, including leading EHR and billing platforms, for seamless data exchange.
Pros and cons
Pros:
- Integrates with other healthcare software for seamless data exchange
- Extensive patient engagement tools
- Tailored for ambulatory surgical centers
Cons:
- Some features might be unnecessary for simple practices
- Requires a learning curve for effective usage
- Might be expensive for small centers
Doctify is an online platform that aims to improve the process of finding a healthcare provider. Its focus is to offer transparent information and real patient reviews, aiding patients in making informed decisions when choosing a healthcare provider.
Why I Picked Doctify: I selected Doctify due to its unique approach in focusing on the patient's journey to find the right healthcare provider. The platform's emphasis on transparency and patient empowerment sets it apart. I believe it fits perfectly as the 'Best for navigating and comparing healthcare providers with ease' due to its intuitive search and unique functionalities.
Standout features & integrations:
Doctify provides a detailed profile of healthcare professionals, their specialties, locations, and patient reviews. This gives an extensive understanding of what to expect from each provider. It integrates with healthcare providers' booking systems, enabling patients to schedule appointments directly through the platform.
Pros and cons
Pros:
- Enables direct appointment scheduling
- Provides real patient reviews
- Simplifies the process of finding a healthcare provider
Cons:
- Patient reviews might be subject to personal bias
- Pricing may be high for solo practitioners
- Limited to providers listed on the platform
Cemplicity is a platform specialized in gathering patient experience data. Its core functionality revolves around facilitating the collection, analysis, and reporting of patient feedback to drive evidence-based improvements in healthcare organizations.
Why I Picked Cemplicity: The reason I chose Cemplicity for this list is its targeted focus on patient feedback. Its commitment to harnessing the voices of patients for actionable insights differentiates it from other healthcare software. It stands out as 'Best for capturing patient feedback for evidence-based improvements' due to its capability to turn feedback into data-driven healthcare improvements.
Standout features & integrations:
Cemplicity offers robust survey tools and a powerful analytics engine. Its features allow healthcare providers to measure patient satisfaction and identify areas for improvement. In terms of integrations, Cemplicity is designed to work alongside existing systems and can integrate with a wide variety of healthcare data management platforms.
Pros and cons
Pros:
- Seamless integration with existing systems
- Robust survey tools and analytics
- Focused on capturing patient feedback
Cons:
- Limited utility for practices not heavily reliant on patient feedback
- Might require a learning curve to fully utilize its analytical features
- Lack of transparent pricing information
Best for consolidating healthcare services with real-time patient interaction
Bamboo Health provides a patient experience platform that brings together various healthcare services under one umbrella. With a focus on real-time patient interaction, it strengthens the patient-provider relationship.
Why I Picked Bamboo Health: I chose Bamboo Health for its holistic approach to healthcare service management. Its ability to unify diverse services while enabling real-time patient engagement makes it stand out from the crowd. I believe it's 'best for consolidating healthcare services with real-time patient interaction' due to this unique approach.
Standout Features & Integrations:
Bamboo Health boasts an array of features, including secure messaging, appointment scheduling, and a patient portal. Its robust API allows integration with a broad range of EMR systems and healthcare applications, making it a versatile solution for diverse healthcare settings.
Pros and cons
Pros:
- Wide range of integrations available
- Supports real-time patient interaction
- All-in-one platform for healthcare services
Cons:
- The interface might require a learning curve for some users
- May be overwhelming for small practices due to its comprehensive nature
- Additional costs for advanced features
MedMetrix is a healthcare analytics tool designed to provide data-driven insights to improve patient care. It extracts, processes, and analyzes a vast amount of healthcare data to generate actionable information for healthcare professionals. Given its robust data analytics capabilities, MedMetrix stands out as the ideal tool for leveraging data-driven insights for quality patient care.
Why I Picked MedMetrix: When I set out to select a tool for this list, I was particularly impressed by MedMetrix's ability to translate complex healthcare data into actionable insights. In an era where data informs decision-making, this ability to leverage data to enhance patient care makes MedMetrix unique in the healthcare technology market. This is why I decided MedMetrix is the best for leveraging data-driven insights to provide quality patient care.
Standout features & integrations:
Key features of MedMetrix include its comprehensive data analytics module, data visualization capabilities, and predictive analytics tools. The tool also provides a patient tracking system that allows healthcare providers to monitor patient progress over time. As for integrations, MedMetrix works seamlessly with most electronic health record (EHR) systems to ensure smooth data flow.
Pros and cons
Pros:
- Compatibility with most EHR systems ensures smooth data flow
- Data visualization makes it easy to understand complex data
- Comprehensive data analytics tools allow for in-depth analysis
Cons:
- Advanced features may be unnecessary for simple data analytics tasks
- Can be complex to use for individuals with limited tech skills
- May be expensive for small-scale practices
Artera is a healthcare software tool designed to simplify and improve the management of chronic diseases. It does so by facilitating improved patient engagement and education, thus empowering patients to be more involved in their healthcare journey. Due to its specialized focus, Artera is an excellent tool for streamlining patient engagement in chronic disease management.
Why I Picked Artera: In making my selection, I placed great emphasis on patient-centric healthcare solutions. Artera stands out because of its focus on enhancing the management of chronic diseases through increased patient engagement. In my opinion, it's this attention to patient involvement that makes Artera the best for streamlining patient engagement in chronic disease management.
Standout features & integrations:
Artera's significant features include personalized patient education resources and a patient engagement platform that allows healthcare providers to closely monitor and communicate with patients. The tool also has a built-in chronic disease management plan that providers can tailor to individual patient needs. Artera integrates with several Electronic Health Records (EHR) systems, enabling a smooth flow of patient information.
Pros and cons
Pros:
- Integration with multiple EHR systems
- Built-in chronic disease management plan for customized patient care
- Personalized patient education enhances understanding of chronic diseases
Cons:
- Could be complex to learn for users with limited tech proficiency
- Relies on patient involvement, which might be challenging with some demographics
- May not be cost-effective for smaller healthcare practices
Luma Health is a patient engagement platform offering comprehensive communication solutions. Its focus on seamless connectivity makes it an excellent tool for healthcare providers seeking to improve their patient engagement.
Why I Picked Luma Health: In the vast sea of patient experience software, I chose Luma Health for its exceptional capability to bridge the communication gap between patients and providers. Its robust, user-friendly interface enhances patient engagement, underscoring my selection of it as 'best for enhancing patient engagement with seamless communication'.
Standout Features & Integrations:
Luma Health brings to the table a host of salient features. Key among them is automated appointment reminders, waitlist management, and telehealth capabilities. Its integration with numerous Electronic Health Record systems, such as athenahealth and Epic, makes it a versatile tool for many practices.
Pros and cons
Pros:
- User-friendly interface
- Integrates with various EHR systems
- Comprehensive communication solution
Cons:
- Conversion from annual billing can make cost assessment tricky for some practices
- Telehealth feature might not suit all types of medical consultations
- Pricing can be high for small practices
OhMD is a comprehensive patient communication tool designed for security and compliance. Its HIPAA-compliant infrastructure ensures confidential patient-provider communication, even while on the move.
Why I Picked OhMD: I selected OhMD for its strong emphasis on security, which is crucial in the healthcare industry. The platform's commitment to HIPAA compliance in mobile communications, which is a key differentiator, led me to label it as 'best for secure, HIPAA-compliant patient communication on-the-go'.
Standout Features & Integrations:
OhMD shines with features such as secure two-way texting, automated patient reminders, and a telemedicine platform. Furthermore, it integrates smoothly with numerous EHR systems, enhancing its usability in diverse healthcare environments.
Pros and cons
Pros:
- Affordable and scalable pricing plans
- Seamless integration with numerous EHR systems
- HIPAA-compliant secure messaging
Cons:
- Telemedicine feature is not included in the basic plan
- Yearly billing may not be ideal for all practices
- Limited functionality on the basic plan
Nexhealth
Best for streamlining scheduling and billing processes for a frictionless experience
NexHealth is a patient experience platform designed to simplify key administrative tasks. Its exceptional ability to streamline scheduling and billing processes ties in directly with its ability to provide a frictionless patient experience.
Why I Picked NexHealth: Choosing NexHealth was a clear decision because of its integrated approach toward administrative tasks. The way it centralizes scheduling and billing processes sets it apart from its peers. This unique attribute justifies my opinion that it's 'best for streamlining scheduling and billing processes for a frictionless experience'.
Standout Features & Integrations:
NexHealth comes with essential features like online appointment booking, automated reminders, and a unified billing system. These features integrate well with various Electronic Health Record (EHR) systems, Practice Management software, and even virtual consultation platforms.
Pros and cons
Pros:
- Unified billing system enhances efficiency
- Integrates well with numerous EHR systems
- Simplifies administrative tasks
Cons:
- Extra costs may apply for additional features
- Yearly billing might not suit all budgets
- Pricing can be high for smaller practices
Other Patient Experience Software
Below is a list of additional patient experience software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Weave
For boosting office productivity with innovative communication tools
- SolutionReach
For optimizing patient-provider relationships through automated messaging
- CRM Creatio
For automated patient experience workflows
- athenahealth
Good for comprehensive patient experience management with intuitive software
- OneView
Good for unifying patient care with a digital experience platform
- GetWell Inpatient
Good for boosting patient engagement with a tailored digital solution
- GetWell
Good for improving hospital stays with interactive patient care
- Active TRACK
Good for real-time patient tracking and efficient workflow management
- Cerner
Good for enhancing patient experience with data-driven health solutions
- Veradigm
Good for boosting patient engagement with a comprehensive health platform
Patient Experience Software Selection Criteria
When selecting the best patient experience software to include in this list, I considered common buyer needs and pain points like improving patient communication and managing feedback effectively. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Manage patient feedback
- Schedule appointments
- Track patient satisfaction
- Facilitate patient communication
- Provide analytics and reporting
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Customizable patient surveys
- Multilingual support
- Integration with health records
- Automated follow-up reminders
- Telehealth capabilities
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive user interface
- Easy navigation
- Minimal learning curve
- Responsive design
- Accessibility features
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Interactive product tours
- Access to webinars
- Use of chatbots for guidance
- Presence of setup templates
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multiple support channels
- Knowledge base access
- Responsiveness to queries
- Quality of support documentation
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Flexible pricing plans
- Transparent cost structure
- Discounts for long-term use
- Features relative to price
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Consistency of positive feedback
- Frequency of updates
- User satisfaction with features
- Ease of use feedback
- Overall recommendation rates
How to Choose Patient Experience Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Can the software grow with your practice? Look for tools that handle increased patient loads without losing performance. Consider future growth plans. |
| Integrations | Does it work with your existing systems? Ensure compatibility with your EMR and other tools to avoid data silos and manual entry. |
| Customizability | Can you tailor it to your needs? Check if you can adjust settings and workflows to fit your practice's specific processes. |
| Ease of use | Will your team find it intuitive? Avoid tools with steep learning curves. Request demos to gauge user-friendliness. |
| Implementation and onboarding | How quickly can you get started? Look for solutions with clear onboarding processes and resources to train your team efficiently. |
| Cost | Does it fit your budget? Compare pricing plans and watch for hidden fees. Consider both the short-term and long-term costs. |
| Security safeguards | Are patient data protected? Verify compliance with healthcare regulations like HIPAA and check for encryption features. |
| Support availability | Can you get help when needed? Ensure the vendor offers reliable support channels and response times that match your practice's needs. |
What Is Patient Experience Software?
Patient experience software is a tool designed to enhance the interaction between healthcare providers and patients. Healthcare professionals, including doctors, nurses, and administrative staff, generally use these tools to improve patient satisfaction and communication. Appointment scheduling, feedback management, and patient communication features help with maintaining efficient workflows and enhancing patient care. Overall, these tools provide significant value by fostering stronger relationships and improving the quality of care.
Features of Patient Experience Software
When selecting patient experience software, keep an eye out for the following key features:
- Appointment scheduling: Enables easy booking and management of patient appointments, reducing administrative workload and minimizing scheduling conflicts.
- Feedback management: Collects and analyzes patient feedback to identify areas for improvement and enhance overall patient satisfaction.
- Patient communication: Facilitates direct communication between patients and healthcare providers, improving engagement and information sharing.
- Analytics and reporting: Provides insights into patient satisfaction and operational efficiency, helping to make data-driven decisions.
- Customizable surveys: Allows the creation of tailored surveys to gather specific patient feedback relevant to your practice's needs.
- Telehealth capabilities: Supports remote consultations, expanding access to care and accommodating patients' preferences for virtual visits.
- Multilingual support: Offers services in multiple languages, ensuring accessibility for diverse patient populations.
- Security safeguards: Protects patient data with encryption and compliance with regulations like HIPAA, ensuring privacy and security.
- Integration with health records: Seamlessly connects with electronic medical records to ensure accurate and up-to-date patient information.
- Automated follow-up reminders: Sends timely reminders to patients for upcoming appointments and follow-up care, improving adherence to treatment plans.
Benefits of Patient Experience Software
Implementing patient experience software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved patient satisfaction: By enhancing communication and feedback management, you can ensure that patients feel heard and valued.
- Increased efficiency: Features like appointment scheduling and automated follow-up reminders help reduce administrative tasks and free up time for more patient-focused activities.
- Better data insights: Analytics and reporting provide you with actionable insights into patient trends and satisfaction levels, aiding in informed decision-making.
- Enhanced accessibility: Telehealth capabilities and multilingual support make healthcare services more accessible to a wider range of patients.
- Stronger patient relationships: Direct communication tools foster better engagement and trust between healthcare providers and patients.
- Regulatory compliance: Security safeguards ensure patient data is protected and compliant with regulations, giving you peace of mind.
- Streamlined operations: Integration with health records ensures accurate patient information is always at hand, improving the flow of information within your practice.
Costs and Pricing of Patient Experience Software
Selecting patient experience software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in patient experience software solutions:
Plan Comparison Table for Patient Experience Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Basic appointment scheduling, limited feedback management, and basic communication tools. |
| Personal Plan | $5-$25/user/month | Enhanced communication tools, customizable surveys, and basic analytics. |
| Business Plan | $30-$60/user/month | Advanced analytics, integration with health records, and multilingual support. |
| Enterprise Plan | $70-$150/user/month | Comprehensive telehealth capabilities, full customization options, and dedicated support. |
People Also Ask
What are the benefits of using patient experience software?
Patient experience software offers numerous benefits:
- Enhanced Patient Satisfaction: These tools enable healthcare providers to understand and address patient needs more effectively, leading to improved satisfaction and loyalty.
- Streamlined Communication: The software provides channels for secure messaging, appointment scheduling, and reminders, making it easier for both patients and healthcare providers to communicate.
- Data Analysis and Insights: These tools aggregate patient feedback and analyze it to provide actionable insights, helping providers improve service delivery.
- Efficient Workflow: Patient experience software often automates administrative tasks such as appointment scheduling, reminders, and feedback collection, freeing up staff time.
- Regulatory Compliance: These systems help providers comply with patient experience reporting requirements, such as those associated with the HCAHPS survey.
How much does a patient experience software typically cost?
The cost of patient experience software varies greatly depending on its features, the size of the healthcare institution, and the vendor. The price can range from free (for basic solutions) to several thousand dollars per month for enterprise-grade platforms.
What are the typical pricing models for patient experience software?
Pricing models for this type of software often fall into two categories:
- Subscription-based Pricing: This is usually a monthly or annual fee based on the number of users or patients. The cost typically includes maintenance, updates, and customer support.
- Perpetual License: In this model, you pay a one-time fee upfront and own the software indefinitely. However, maintenance and updates are usually not included and come at an additional cost.
What is the typical range of pricing for patient experience software?
For a basic package suitable for small to midsize practices, prices can start at around $200 per month. More comprehensive systems for larger healthcare institutions can range from $1,000 to several thousand dollars per month. However, the price can vary significantly depending on the scope and features of the software.
What is the cheapest patient experience software?
One of the most affordable patient experience software options is SurveyMonkey Healthcare Solutions. It’s a versatile tool with pricing starting as low as $25 per user per month.
What is the most expensive patient experience software?
One of the pricier options is Qualtrics PatientXM. Known for its advanced features and extensive customization capabilities, its pricing is custom quoted, often going into several thousand dollars per month for larger institutions.
Are there any free patient experience software options available?
Yes, there are free tools available, but they typically offer limited features. Google Forms can be used to collect patient feedback, while platforms like Doodle can assist with scheduling. However, they lack the comprehensive features, security, and analytics provided by dedicated patient experience software.
What’s Next:
If you're in the process of researching patient experience software, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.rces up-to-date and relevant for all healthcare providers.