20 Best Patient Experience Software To Empower Patients
10 Best Patient Experience Software Shortlist
Here's my pick of the 10 best software from the 20 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
As a professional navigating the healthcare space, I understand that you need efficient, reliable, and innovative solutions to manage and improve patient engagement. That's why I'm here to introduce you to patient experience software. This tool is a comprehensive cloud-based or on-premise patient engagement solution that seamlessly integrates into your health systems, transforming how you interact with patients, manage care, and ultimately improve outcomes.
With features like CRM, self-service options, patient outreach, SMS notifications, and mobile device accessibility, this software addresses these pain points effectively. You can trust in the transformative power of these tools. I encourage you to explore these options, understanding that they've been designed with your unique needs in mind and have the potential to reshape your approach to patient engagement.
What Is A Patient Experience Software?
Patient experience software serves as a digital touchstone between healthcare providers and their patients, offering streamlined communication, scheduling, and feedback mechanisms. These versatile platforms are used by medical practices, hospitals, and clinics to enhance every stage of the patient journey, from appointment booking to post-care follow-up.
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In a nutshell, patient experience software empowers your healthcare organization by streamlining patient scheduling, check-in, patient management, intake, and management while offering features for referrals, care management, and revenue cycle optimization.
Patient engagement software with features like secure messaging, virtual consultations, appointment reminders, patient intake, patient satisfaction surveys, and more, this technology ensures patients feel heard, valued, and well cared for. In an increasingly digital world, patient experience software is a crucial tool that healthcare providers employ to improve service quality, increase operational efficiency, and ultimately, deliver an exceptional patient experience.
Best Patient Experience Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for integrating clinical, administrative, and financial data in one place | Not available | From $75/user/month (billed annually) | Website | |
| 2 | Best for enhancing patient engagement in ambulatory surgical centers | Not available | From $70/user/month | Website | |
| 3 | Best for enhancing patient engagement with seamless communication | Not available | Website | ||
| 4 | Best for boosting office productivity with innovative communication tools | Free demo available | Pricing upon request | Website | |
| 5 | Best for navigating and comparing healthcare providers with ease | Not available | From $69/user/month | Website | |
| 6 | Best for streamlining patient engagement in chronic disease management | Not available | Website | ||
| 7 | Best for capturing patient feedback for evidence-based improvements | Not available | Custom pricing | Website | |
| 8 | Best for optimizing patient-provider relationships through automated messaging | Not available | From $299/user/month | Website | |
| 9 | Best for secure, HIPAA-compliant patient communication on-the-go | Free plan available | From $10/user/month | Website | |
| 10 | Best for streamlining scheduling and billing processes for a frictionless experience | Not available | Pricing upon request | Website |
Best Patient Experience Software Reviews
Pabau
Best for integrating clinical, administrative, and financial data in one place
Pabau is a comprehensive clinic management platform designed for healthcare practices of all sizes. It integrates clinical, administrative, and financial data in one place, offering a unified solution for practice management.
Why I Picked Pabau: Pabau caught my attention due to its all-encompassing approach to clinic management. The ability to integrate different types of data into a singular system distinguishes it from other tools. I believe it is 'Best for integrating clinical, administrative, and financial data in one place' due to this comprehensive integration, which can significantly simplify the management of a healthcare practice.
Standout features & integrations:
Pabau offers features like appointment scheduling, electronic medical records (EMR), billing, and reporting. Moreover, it integrates well with various third-party applications such as Mailchimp for email marketing and Xero for accounting, adding to its versatility.
Pros and cons
Pros:
- Compatibility with a range of third-party applications
- Wide array of features for clinic management
- Integration of clinical, administrative, and financial data
Cons:
- Complexity of features might pose a learning challenge for some users
- Requires a minimum of 5 seats, may not be suitable for smaller practices
- Higher starting price compared to some competitors
HST Pathways is a specialized healthcare software tool aimed at providing a suite of services tailored to the needs of ambulatory surgical centers (ASCs). It provides functionalities such as electronic health records (EHR), surgery center billing, and robust patient engagement tools. This focus on patient engagement, makes HST Pathways the best tool for enhancing patient interaction in ASCs.
Why I Picked HST Pathways: I selected HST Pathways for this list after judging its particular emphasis on ambulatory surgical centers and the specific challenges they face. This focused attention sets it apart from many other healthcare software tools. Its strong patient engagement features make it ideally suited for improving patient interaction and therefore, it was my choice for the best tool for enhancing patient engagement in ASCs.
Standout features & integrations:
HST Pathways comes with a host of features including ASC-specific EHR, scheduling, patient tracking, and billing solutions. It also provides an extensive patient engagement suite which allows for improved communication and patient satisfaction. As for integrations, HST Pathways can be integrated with several other software systems, including leading EHR and billing platforms, for seamless data exchange.
Pros and cons
Pros:
- Integrates with other healthcare software for seamless data exchange
- Extensive patient engagement tools
- Tailored for ambulatory surgical centers
Cons:
- Some features might be unnecessary for simple practices
- Requires a learning curve for effective usage
- Might be expensive for small centers
Luma Health is a patient engagement platform offering comprehensive communication solutions. Its focus on seamless connectivity makes it an excellent tool for healthcare providers seeking to improve their patient engagement.
Why I Picked Luma Health: In the vast sea of patient experience software, I chose Luma Health for its exceptional capability to bridge the communication gap between patients and providers. Its robust, user-friendly interface enhances patient engagement, underscoring my selection of it as 'best for enhancing patient engagement with seamless communication'.
Standout Features & Integrations:
Luma Health brings to the table a host of salient features. Key among them is automated appointment reminders, waitlist management, and telehealth capabilities. Its integration with numerous Electronic Health Record systems, such as athenahealth and Epic, makes it a versatile tool for many practices.
Pros and cons
Pros:
- User-friendly interface
- Integrates with various EHR systems
- Comprehensive communication solution
Cons:
- Conversion from annual billing can make cost assessment tricky for some practices
- Telehealth feature might not suit all types of medical consultations
- Pricing can be high for small practices
Weave is a software platform that enhances communication within healthcare practices. It brings together various communication tools such as phone, texting, and email in one place, facilitating streamlined operations. Given its focus on enhancing efficiency and productivity, Weave stands out as the best for boosting office productivity with innovative communication tools.
Why I Picked Weave: In choosing Weave, I focused on its multifaceted approach to communication. It sets itself apart by offering an all-in-one platform that integrates different forms of communication. This makes it ideal for boosting productivity as it reduces the need for multiple platforms and promotes efficient interaction with patients.
Standout features & integrations:
One of Weave's main features is its unified inbox that merges all communication channels, enabling staff to manage phone calls, texts, and emails from one place. Weave's appointment reminder system is another key feature, reducing no-shows and helping manage schedules more efficiently. The platform integrates well with many leading practice management systems, providing seamless coordination between different operational aspects.
Pros and cons
Pros:
- Provides integration with multiple practice management systems
- Reduces no-shows with automated appointment reminders
- Streamlines communication through a unified platform
Cons:
- Relies heavily on Internet connectivity, posing challenges in areas with unstable internet connections
- Pricing can be steep for smaller practices
- May require a learning curve to maximize its benefits
Doctify is an online platform that aims to improve the process of finding a healthcare provider. Its focus is to offer transparent information and real patient reviews, aiding patients in making informed decisions when choosing a healthcare provider.
Why I Picked Doctify: I selected Doctify due to its unique approach in focusing on the patient's journey to find the right healthcare provider. The platform's emphasis on transparency and patient empowerment sets it apart. I believe it fits perfectly as the 'Best for navigating and comparing healthcare providers with ease' due to its intuitive search and unique functionalities.
Standout features & integrations:
Doctify provides a detailed profile of healthcare professionals, their specialties, locations, and patient reviews. This gives an extensive understanding of what to expect from each provider. It integrates with healthcare providers' booking systems, enabling patients to schedule appointments directly through the platform.
Pros and cons
Pros:
- Enables direct appointment scheduling
- Provides real patient reviews
- Simplifies the process of finding a healthcare provider
Cons:
- Patient reviews might be subject to personal bias
- Pricing may be high for solo practitioners
- Limited to providers listed on the platform
Artera is a healthcare software tool designed to simplify and improve the management of chronic diseases. It does so by facilitating improved patient engagement and education, thus empowering patients to be more involved in their healthcare journey. Due to its specialized focus, Artera is an excellent tool for streamlining patient engagement in chronic disease management.
Why I Picked Artera: In making my selection, I placed great emphasis on patient-centric healthcare solutions. Artera stands out because of its focus on enhancing the management of chronic diseases through increased patient engagement. In my opinion, it's this attention to patient involvement that makes Artera the best for streamlining patient engagement in chronic disease management.
Standout features & integrations:
Artera's significant features include personalized patient education resources and a patient engagement platform that allows healthcare providers to closely monitor and communicate with patients. The tool also has a built-in chronic disease management plan that providers can tailor to individual patient needs. Artera integrates with several Electronic Health Records (EHR) systems, enabling a smooth flow of patient information.
Pros and cons
Pros:
- Integration with multiple EHR systems
- Built-in chronic disease management plan for customized patient care
- Personalized patient education enhances understanding of chronic diseases
Cons:
- Could be complex to learn for users with limited tech proficiency
- Relies on patient involvement, which might be challenging with some demographics
- May not be cost-effective for smaller healthcare practices
Cemplicity is a platform specialized in gathering patient experience data. Its core functionality revolves around facilitating the collection, analysis, and reporting of patient feedback to drive evidence-based improvements in healthcare organizations.
Why I Picked Cemplicity: The reason I chose Cemplicity for this list is its targeted focus on patient feedback. Its commitment to harnessing the voices of patients for actionable insights differentiates it from other healthcare software. It stands out as 'Best for capturing patient feedback for evidence-based improvements' due to its capability to turn feedback into data-driven healthcare improvements.
Standout features & integrations:
Cemplicity offers robust survey tools and a powerful analytics engine. Its features allow healthcare providers to measure patient satisfaction and identify areas for improvement. In terms of integrations, Cemplicity is designed to work alongside existing systems and can integrate with a wide variety of healthcare data management platforms.
Pros and cons
Pros:
- Seamless integration with existing systems
- Robust survey tools and analytics
- Focused on capturing patient feedback
Cons:
- Limited utility for practices not heavily reliant on patient feedback
- Might require a learning curve to fully utilize its analytical features
- Lack of transparent pricing information
Best for optimizing patient-provider relationships through automated messaging
SolutionReach is a robust platform providing advanced patient communication solutions. Its focus on automation and relationship-building coincides with its core strength in optimizing patient-provider interactions.
Why I Picked SolutionReach: Among the multitude of patient experience platforms, SolutionReach caught my attention due to its outstanding automated messaging capabilities. It truly stands apart with its focus on nurturing patient-provider relationships, reinforcing my rationale for tagging it as 'best for optimizing patient-provider relationships through automated messaging'.
Standout Features & Integrations:
Key features of SolutionReach include automated reminders, a two-way text messaging system, and patient satisfaction surveys. The platform integrates effectively with numerous Electronic Health Records (EHRs) and Practice Management systems, providing broad usability across various medical practices.
Pros and cons
Pros:
- Comprehensive toolset for patient-provider communication
- Seamless integration with multiple EHR systems
- Automated messaging enhances efficiency
Cons:
- Advanced features may require higher-tier plans
- Yearly billing might not be suitable for all practices
- Setup fee might deter some potential users
OhMD is a comprehensive patient communication tool designed for security and compliance. Its HIPAA-compliant infrastructure ensures confidential patient-provider communication, even while on the move.
Why I Picked OhMD: I selected OhMD for its strong emphasis on security, which is crucial in the healthcare industry. The platform's commitment to HIPAA compliance in mobile communications, which is a key differentiator, led me to label it as 'best for secure, HIPAA-compliant patient communication on-the-go'.
Standout Features & Integrations:
OhMD shines with features such as secure two-way texting, automated patient reminders, and a telemedicine platform. Furthermore, it integrates smoothly with numerous EHR systems, enhancing its usability in diverse healthcare environments.
Pros and cons
Pros:
- Affordable and scalable pricing plans
- Seamless integration with numerous EHR systems
- HIPAA-compliant secure messaging
Cons:
- Telemedicine feature is not included in the basic plan
- Yearly billing may not be ideal for all practices
- Limited functionality on the basic plan
Nexhealth
Best for streamlining scheduling and billing processes for a frictionless experience
NexHealth is a patient experience platform designed to simplify key administrative tasks. Its exceptional ability to streamline scheduling and billing processes ties in directly with its ability to provide a frictionless patient experience.
Why I Picked NexHealth: Choosing NexHealth was a clear decision because of its integrated approach toward administrative tasks. The way it centralizes scheduling and billing processes sets it apart from its peers. This unique attribute justifies my opinion that it's 'best for streamlining scheduling and billing processes for a frictionless experience'.
Standout Features & Integrations:
NexHealth comes with essential features like online appointment booking, automated reminders, and a unified billing system. These features integrate well with various Electronic Health Record (EHR) systems, Practice Management software, and even virtual consultation platforms.
Pros and cons
Pros:
- Unified billing system enhances efficiency
- Integrates well with numerous EHR systems
- Simplifies administrative tasks
Cons:
- Extra costs may apply for additional features
- Yearly billing might not suit all budgets
- Pricing can be high for smaller practices
Other Patient Experience Software
Below is a list of additional patient experience software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Bamboo Health
For consolidating healthcare services with real-time patient interaction
- MedMetrix
For leveraging data-driven insights for quality patient care
- CRM Creatio
For automated patient experience workflows
- athenahealth
Good for comprehensive patient experience management with intuitive software
- OneView
Good for unifying patient care with a digital experience platform
- GetWell Inpatient
Good for boosting patient engagement with a tailored digital solution
- Access Mobizio
Good for simplifying care planning with flexible management tools
- Veradigm
Good for boosting patient engagement with a comprehensive health platform
- League
Good for healthcare providers looking to modernize patient engagement
- Cerner
Good for enhancing patient experience with data-driven health solutions
Other Healthcare Software Reviews
- Interactive Patient Care Systems
- Patient Scheduling Software
- Patient Engagement Software
- Cloud Based EHR Solutions
- Patient Case Management Software
Selection Criteria For Patient Experience Software
In the quest to provide quality patient care, healthcare providers need reliable patient experience software. I have spent countless hours testing, analyzing, and comparing different tools to find those that meet the specific needs of this sector. In this process, I evaluated dozens of patient experience software solutions and focused my attention on particular functionalities. The following are the criteria that played a significant role in my selection process:
Core Functionality
- Streamline patient-provider communication: The software should facilitate secure messaging between patients and providers
- Patient portal: A dedicated space where patients can access their medical records, book appointments, and view test results
- Care plan management: Ability to create, update, and monitor individual patient care plans
- Analytics and reporting: Features to generate reports and glean insights from patient data
Key Features
- Personalization: The tool should offer personalized patient engagement options, including personalized care plans and communication
- Interoperability: The ability to seamlessly integrate with other systems like EHRs (Electronic Health Records), billing systems, and lab systems
- Data Security: Given the sensitive nature of healthcare data, top-tier security measures are a must
- Mobile Accessibility: A mobile app or a mobile-optimized interface for patients to access their data anytime, anywhere
Usability
- Intuitive interface: The software should have a clean, uncluttered interface that's easy to navigate, given the diverse age range and digital literacy of patients
- Easy onboarding: It should provide helpful walkthroughs, tutorials, and other resources to help new users understand the system quickly
- Role-based access: The tool needs to provide access controls that can be configured based on different roles within the healthcare organization
- Reliable customer support: The provider should offer timely and effective support, given that the system is critical for patient care. A variety of support options, including phone, email, live chat, and a knowledge base, are beneficial.
People Also Ask
What are the benefits of using patient experience software?
Patient experience software offers numerous benefits:
- Enhanced Patient Satisfaction: These tools enable healthcare providers to understand and address patient needs more effectively, leading to improved satisfaction and loyalty.
- Streamlined Communication: The software provides channels for secure messaging, appointment scheduling, and reminders, making it easier for both patients and healthcare providers to communicate.
- Data Analysis and Insights: These tools aggregate patient feedback and analyze it to provide actionable insights, helping providers improve service delivery.
- Efficient Workflow: Patient experience software often automates administrative tasks such as appointment scheduling, reminders, and feedback collection, freeing up staff time.
- Regulatory Compliance: These systems help providers comply with patient experience reporting requirements, such as those associated with the HCAHPS survey.
How much does a patient experience software typically cost?
The cost of patient experience software varies greatly depending on its features, the size of the healthcare institution, and the vendor. The price can range from free (for basic solutions) to several thousand dollars per month for enterprise-grade platforms.
What are the typical pricing models for patient experience software?
Pricing models for this type of software often fall into two categories:
- Subscription-based Pricing: This is usually a monthly or annual fee based on the number of users or patients. The cost typically includes maintenance, updates, and customer support.
- Perpetual License: In this model, you pay a one-time fee upfront and own the software indefinitely. However, maintenance and updates are usually not included and come at an additional cost.
What is the typical range of pricing for patient experience software?
For a basic package suitable for small to midsize practices, prices can start at around $200 per month. More comprehensive systems for larger healthcare institutions can range from $1,000 to several thousand dollars per month. However, the price can vary significantly depending on the scope and features of the software.
What is the cheapest patient experience software?
One of the most affordable patient experience software options is SurveyMonkey Healthcare Solutions. It’s a versatile tool with pricing starting as low as $25 per user per month.
What is the most expensive patient experience software?
One of the pricier options is Qualtrics PatientXM. Known for its advanced features and extensive customization capabilities, its pricing is custom quoted, often going into several thousand dollars per month for larger institutions.
Are there any free patient experience software options available?
Yes, there are free tools available, but they typically offer limited features. Google Forms can be used to collect patient feedback, while platforms like Doodle can assist with scheduling. However, they lack the comprehensive features, security, and analytics provided by dedicated patient experience software.
Summary
Patient experience software plays a critical role in streamlining communication, enhancing patient satisfaction, improving service delivery, and ensuring regulatory compliance. When considering the cost, the spectrum is wide, ranging from free tools with limited capabilities to comprehensive systems costing several thousand dollars per month. The pricing model also varies, with options for subscription-based pricing or a perpetual license model. The right choice will depend on the specific needs of your healthcare institution and budget.
Key Takeaways
- Define Your Needs: Before investing in patient experience software, understand your healthcare institution's specific needs. Identify the key challenges you're trying to solve, be it improving patient satisfaction, streamlining communications, or enhancing compliance with regulatory standards.
- Consider Budget and Pricing Model: Pricing for patient experience software varies widely, as do the models. A subscription might suit those seeking regular updates and maintenance support, while a one-time perpetual license could be ideal for those with a larger upfront budget and a preference for long-term ownership.
- Evaluate Features and Customization: Different software offers varying features, from basic communication tools to advanced data analytics. The best software for your needs will allow customization to fit your workflows and provide the data insights necessary to improve your patient experience.
What Do You Think?
I strive to provide comprehensive and accurate information to my readers. However, the realm of patient experience software is extensive and ever-evolving. If you're using a tool that you find valuable and it's not included in my list, please feel free to share it with us.
I appreciate your insights and contributions to keeping my resources up-to-date and relevant for all healthcare providers.