27 Best Patient Relationship Management Software For Better Care In 2025
10 Best Patient Relationship Management Software Shortlist
Here's my pick of the 10 best software from the 27 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
For those in the healthcare industry, a CRM system is more than just a way to manage contacts. It can also automate workflows, manage leads, run marketing campaigns, and streamline patient acquisition. With a cloud-based CRM tool, healthcare professionals of any size can gain a comprehensive view of patient demographics, track sales pipelines, and access medical CRM history. It's crucial to ensure that all sensitive data is managed securely and in compliance with HIPAA regulations.
Incorporating lead management features can help build strong relationships, empower managers and sales teams, and fuel business growth. Utilizing tools like marketing campaign templates and landing pages can also improve communication with your audience. Additionally, having a mobile app and API access is now essential for integration with other automation tools and flexible management.
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Best Patient Relationship Management Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for clinical workflow optimization and electronic health record management | Free demo available | Pricing upon request | Website | |
| 2 | Best for robust patient management and engagement through its adaptable CRM platform | Not available | From $300/user/month. | Website | |
| 3 | Best for a complete CRM solution that effectively tracks the patient lifecycle | 15-day free trial | From $400/user/month (billed annually) | Website | |
| 4 | Best for integrated appointment scheduling and patient engagement in a single platform | Not available | Pricing upon request | Website | |
| 5 | Best for streamlining patient communication through automated reminders | Not available | From $299/user/month (billed annually) | Website | |
| 6 | Best for advanced marketing solutions and retaining patients with personalized communications | Not available | From $200/user/month. | Website | |
| 7 | Best for handling bookings, invoicing, and client records with a feature-rich interface | Not available | From $27/user/month (billed annually) | Website | |
| 8 | Best for prioritizing patient data security with top-notch email encryption | Not available | From $5/user/month, (billed annually). | Website | |
| 9 | Best for automating patient recall process to boost retention and revenue | Not available | From $199/month | Website | |
| 10 | Best for unifying patient communication, payments, and scheduling in one place | Free demo available | Pricing upon request | Website |
Best Patient Relationship Management Software Reviews
Best for clinical workflow optimization and electronic health record management
Athena Health is a robust healthcare software that specializes in streamlining clinical workflows and managing electronic health records (EHR). By optimizing these aspects, Athena Health can significantly aid healthcare providers in improving patient care and operational efficiency.
Why I Picked Athena Health: I selected Athena Health for this list due to its strong emphasis on clinical workflow optimization and comprehensive EHR management. Its ability to streamline and manage numerous aspects of healthcare provision differentiates it from many other tools on the market. I also believe Athena Health is ideally suited for healthcare providers looking to optimize their clinical workflow and manage their electronic health records effectively.
Standout features & integrations:
Notable features of Athena Health include a patient portal, appointment scheduling, medical billing, medical records and EHR. These functionalities also help in improving healthcare service delivery. Moreover, it provides integrations with various third-party applications like epocrates for clinical references and PatientPop for growth services.
Pros and cons
Pros:
- Offers a suite of integrations with third-party applications
- Comprehensive EHR management
- Optimizes clinical workflows, improving efficiency
Cons:
- The interface can seem complex to first-time users
- May require training to fully utilize its features
- Can be expensive for smaller healthcare providers
Best for robust patient management and engagement through its adaptable CRM platform
Salesforce Health Cloud shines as a comprehensive patient management tool. It goes beyond a simple CRM by incorporating patient engagement, leading to improved patient experiences and practice efficiency.
Why I Picked Salesforce Health Cloud: I selected Salesforce Health Cloud for its proven reliability and flexibility in best healthcare CRM software. The software's adaptability, powered by a robust set of features, makes it stand out. In my judgment, it stands as the 'best for' practices seeking robust patient management and engagement tools on a customizable CRM platform.
Standout features & integrations:
Salesforce Health Cloud provides personalized patient journeys, care plan management, and advanced analytics. Furthermore, its integration with numerous third-party applications, including EHRs and billing software, enhances its versatility and usability.
Pros and cons
Pros:
- Advanced analytics for improved patient insights
- Wide array of integrations with third-party apps
- Customizable CRM to fit specific needs
Cons:
- Extra costs for advanced features and integrations
- Complexity may require a steep learning curve
- High starting price may be prohibitive for smaller practices
Best for a complete CRM solution that effectively tracks the patient lifecycle
LeadSquared is a CRM solution built to provide healthcare organizations with a unified platform to manage and track their patient lifecycle effectively. The tool also combines various functions from appointment scheduling to invoicing, making it an ideal choice for healthcare providers in search of an encompassing CRM solution that supports comprehensive patient lifecycle tracking.
Why I Picked LeadSquared: I selected LeadSquared primarily for its holistic approach towards patient lifecycle management. Unlike many CRM platforms, LeadSquared offers a diverse array of features that cater to different stages of the patient journey. The reason I consider it best for tracking patient lifecycle is its ability to handle everything from appointment scheduling to tracking patient interactions and managing invoices, all within a single platform.
Standout features & integrations:
LeadSquared offers features like appointment scheduling, lead scoring, and marketing automation, all of which contribute to effective patient lifecycle management. It also has a robust reporting system for performance tracking. Moreover, LeadSquared integrates well with various tools, including email marketing platforms, social media channels, and popular EHR systems, enhancing its utility and facilitating better data exchange.
Pros and cons
Pros:
- Robust reporting system for performance tracking
- Extensive integration capabilities
- Comprehensive CRM solution
Cons:
- Learning curve for some users due to comprehensive feature set
- May have more features than needed for smaller practices
- Annual billing may not be suitable for all practices
Best for integrated appointment scheduling and patient engagement in a single platform
NexHealth emerges as a powerful tool that integrates appointment scheduling and patient engagement into one platform. It's a comprehensive Patient Relationship Management solution, making healthcare management simpler and more efficient, especially for large practices.
Why I Picked NexHealth: I chose NexHealth because it seamlessly integrates two crucial components of healthcare management: appointment scheduling and patient engagement. The ability to manage these two functions on a single platform also makes it a unique addition to the list. I believe it stands as the 'best for' practices seeking an all-in-one solution for their scheduling and patient engagement needs.
Standout features & integrations:
NexHealth features an intuitive appointment scheduling system, automated reminders, patient recalls, and a secure messaging platform for effective patient communication. Moreover, it boasts of integrations with several EHR and practice management systems, allowing for seamless data synchronization across platforms.
Pros and cons
Pros:
- Pricing not based on user count, beneficial for larger practices
- Wide range of useful integrations with EHR and PM systems
- Integrated scheduling and engagement tools
Cons:
- Custom integrations may require extra costs
- Might offer more features than needed for some clinics
- May be expensive for small practices
Best for streamlining patient communication through automated reminders
With Lighthouse 360 is a dental practice management software designed to help practices communicate efficiently with their patients. It also focuses on optimizing and automating various administrative tasks like appointment scheduling, reminders, and follow-ups, which aligns with its key strength of streamlining patient communication.
Why I Picked Lighthouse 360: Lighthouse 360 stands as an integral tool for managing patient relationships in the healthcare payers sector. Its main focus is on enhancing patient communication through automated reminders. I selected this tool because it uniquely addresses one of the common hurdles in healthcare management - consistent, timely communication. By providing automated reminders, it reduces missed appointments and enhances patient engagement, validating why it's the best in this category.
Standout features & integrations:
Key features of Lighthouse 360 include automatic appointment reminders and recall notices, 360-degree views of patients’ medical records, and patient reviews. It also offers a virtual waiting room and digital patient registration forms, significantly improving practice efficiency. Moreover, the software integrates well with many popular dental practice management systems, ensuring that your patient data remains consistent and updated across platforms.
Pros and cons
Pros:
- Good integration with dental practice management systems
- Comprehensive digital patient registration
- Efficient automated reminders system
Cons:
- Annual billing could be a constraint for smaller practices
- Primarily tailored for dental practices, may lack some features for other healthcare fields
- Comparatively high starting price
RepeatMD
Best for advanced marketing solutions and retaining patients with personalized communications
RepeatMD is a comprehensive patient marketing platform that aims to improve patient retention through targeted, personalized communications. By enabling healthcare practices to deploy advanced marketing solutions, it aligns well with our 'best for' categorization, particularly for those practices seeking to enhance their patient communication and retention efforts.
Why I Picked RepeatMD: I picked RepeatMD for its focused approach on enhancing patient engagement through advanced, targeted marketing communications. Additionally, what makes it stand apart is its capability to provide highly customizable communication methods, from email to SMS, that meet various patient preferences. I determined RepeatMD to be best for advanced marketing solutions and patient retention due to this versatile, personalized communication methodology.
Standout features & integrations:
Key features of RepeatMD include patient messaging, recall reminders, and satisfaction surveys. It also provides advanced analytics for monitoring marketing performance. Moreover, RepeatMD can be seamlessly incorporated with most popular Electronic Health Record (EHR) systems, which can facilitate smooth data exchange and enhance patient management.
Pros and cons
Pros:
- Integrates well with popular EHR systems
- Advanced marketing analytics
- Personalized communication methods for patient engagement
Cons:
- Limited utility for practices not heavily reliant on marketing communications
- May require a learning curve to fully utilize features
- Pricing can be high for smaller practices
Best for handling bookings, invoicing, and client records with a feature-rich interface
PowerDiary is a comprehensive practice management system that allows health practitioners to manage bookings, invoicing, and client records with relative ease. It's tailored to address the core needs of medical practices, aligning with our 'best for' statement, particularly for those looking for an enriched and intuitive interface.
Why I Picked PowerDiary: I selected PowerDiary due to its emphasis on providing a wide range of necessary features in a single, user-friendly platform. It stands out because of its ability to handle various important elements of patient management without sacrificing usability. This distinct blend of simplicity and comprehensiveness is why I find PowerDiary best for handling bookings, invoicing, and client records in a feature-rich setting.
Standout features & integrations:
Some of the essential features of PowerDiary include online bookings, SMS & email reminders, client notes, and financial reporting tools. Furthermore, PowerDiary integrates well with significant payment platforms such as Stripe and Medipass, and telehealth platforms like Coviu, making it a versatile tool for modern healthcare practitioners.
Pros and cons
Pros:
- Integrates with popular payment and telehealth platforms
- User-friendly interface
- Provides a broad range of features
Cons:
- Some users might prefer dedicated tools for specific functions
- Pricing can increase with added features
- Some features may have a learning curve
Virtru is a tool that ensures the security of patient data by providing advanced email encryption. It is specifically designed for healthcare organizations that require robust security measures to safeguard sensitive information.
Why I Picked Virtru: In my opinion, Virtru was a clear choice for the list due to its emphasis on patient data security. Its superior email encryption technology distinguishes it from other tools. Hence, I think Virtru is best suited for healthcare providers who prioritize the security of patient data and wish to ensure its protection through enhanced email encryption.
Standout features & integrations:
Virtru boasts of features like automatic encryption, secure file sharing, and access control. Additionally, it integrates seamlessly with platforms such as Gmail, Zendesk and Microsoft Outlook, providing users with secure email options within familiar environments.
Pros and cons
Pros:
- Control over who can access sensitive information
- Seamless integrations with popular email platforms
- Advanced email encryption for secure communications
Cons:
- Requires training to understand and utilize all features effectively
- May not be suitable for small practices due to costs
- More comprehensive security features are available only at higher price points
RecallMax excels as a patient recall system designed specifically for the medical field. With its automation, healthcare practices can increase patient retention and, consequently, revenue.
Why I Picked RecallMax: I picked RecallMax due to its specialization in the patient recall process, a crucial aspect of patient retention that often gets overlooked. Its focus on this niche makes it unique among other patient relationship management software. Consequently, I believe it's the best tool for practices that seek to boost patient retention and revenue through a streamlined recall process.
Standout features & integrations:
RecallMax offers a range of features including automated reminders, revenue tracking, and reporting. Furthermore, it integrates well with most practice management systems, simplifying the process of keeping track of patients due for recall.
Pros and cons
Pros:
- Detailed reports to track success
- Simple integration with practice management systems
- Automated patient recall system
Cons:
- No free trial available
- Might not be cost-effective for smaller practices
- Lacks the breadth of features found in more general patient relationship management systems
Weave
Best for unifying patient communication, payments, and scheduling in one place
Weave is a healthcare software solution that consolidates patient communication, payments, and scheduling into one platform. This fusion of essential services is also advantageous for healthcare providers seeking to streamline their operations and offer more efficient patient services.
Why I Picked Weave: I chose Weave due to its integration of key healthcare services in one place. It's this unification of communication, payments, and scheduling that differentiates it from other tools. Given its unique approach, Also, i find Weave ideally suited for healthcare providers who desire a single platform that simplifies these crucial aspects of their operations.
Standout features & integrations:
Noteworthy features of Weave include its comprehensive patient communication tools, online payment options, and efficient appointment scheduling capabilities. Additionally, Weave integrates seamlessly with popular practice management software like Dentrix, Eaglesoft, and Open Dental, making it an even more powerful tool.
Pros and cons
Pros:
- Integrates with popular practice management software
- Offers robust patient communication tools
- Centralizes communication, payments, and scheduling
Cons:
- Some users may find the wealth of features overwhelming at first
- The setup process can be somewhat complex
- The price may be steep for smaller practices
Other Patient Relationship Management Software
Below is a list of additional patient relationship management software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- Updox
For comprehensive telehealth solutions ensuring seamless virtual consultations
- monday sales CRM
For enhancing patient relationships and sales management with a visually intuitive interface
- WebPT
Good for physical therapists seeking comprehensive practice management
- Dental Intelligence
Good for dentists wanting actionable insights to improve practice performance
- PatientPop
Good for boosting online presence and patient acquisition
- Practice by Numbers
Good for dental practices needing real-time business analytics
- RevenueWell
Good for dental practices aiming to optimize patient communication and marketing
- Artera
Good for providing comprehensive cancer care with personalized treatment plans
- ReferralMD
Good for managing patient referrals and streamlining clinical collaboration
- TrackStat
Good for organizations requiring robust clinical trial management
- Rhinogram
Good for enabling telehealth services and streamlining patient-provider interactions
- Nabla
Good for individual users seeking personalized healthcare advice
- Legwork
Good for dental practices looking for automated marketing and patient relationship management
- SolutionReach
Good for enhancing communication and improving patient satisfaction
- Crelio Health
Good for diagnostic labs aiming to enhance patient engagement
- Intiveo
Good for automating patient communication and minimizing appointment no-shows
- 4baseCare
Good for oncologists seeking a genomics-based approach to cancer care
Patient Relationship Management Software Selection Criteria
When selecting the best patient relationship management software to include in this list, I considered common buyer needs and pain points like improving patient communication and managing appointment scheduling. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Manage patient appointments
- Track patient interactions
- Send automated reminders
- Store patient contact information
- Facilitate patient communication
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Customizable patient portals
- Integration with telehealth services
- Advanced analytics and reporting
- Multi-language support
- Patient feedback collection tools
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive user interface
- Minimal learning curve
- Clear navigation paths
- Responsive design for mobile use
- Customizable dashboards
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Access to interactive product tours
- Ready-to-use templates
- Supportive chatbots and FAQs
- Live webinars for training
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multi-channel support options
- Fast response times
- Access to a knowledge base
- Personalized support services
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing plans
- Flexible subscription options
- Transparent pricing structure
- Discounts for long-term contracts
- Inclusion of essential features in base plans
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Overall satisfaction ratings
- Frequency of positive feedback
- Commonly reported issues
- Customer loyalty and retention
- Recommendations by users
How to Choose Patient Relationship Management Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Will the software grow with your practice? Consider future patient volume and how easily the tool can expand as your needs change. |
| Integrations | Does it connect with your existing systems like EHR or billing software? Look for seamless data flow to avoid manual data entry. |
| Customizability | Can you tailor it to your workflow? Evaluate how easily you can adapt the software to meet specific needs without requiring extensive technical skills. |
| Ease of use | Is the interface intuitive for your team? Ensure the software is straightforward to navigate to minimize training time and maximize productivity. |
| Implementation and onboarding | How long does it take to get up and running? Consider the availability of training resources and support during the initial setup phase. |
| Cost | Does the pricing fit your budget? Compare subscription models and assess if the cost aligns with the value and features you require. |
| Security safeguards | How does it protect patient data? Ensure compliance with HIPAA and other regulations, and look for encryption and other security measures. |
| Support availability | Is help available when you need it? Check for 24/7 support options and the availability of multiple support channels like chat, phone, or email. |
What Is Patient Relationship Management Software?
Patient relationship management software is a tool designed to help healthcare providers manage interactions and relationships with their patients. These tools are typically used by medical practitioners, office managers, and administrative staff to enhance patient communication and improve satisfaction. Scheduling, automated reminders, and patient communication features help with organizing appointments, reducing no-shows, and maintaining consistent contact. Overall, these tools provide a more efficient way to manage patient relationships and improve the quality of care.
Features of Patient Relationship Management Software
When selecting patient relationship management software, keep an eye out for the following key features:
- Appointment scheduling: Allows you to efficiently manage and organize patient appointments, reducing scheduling conflicts and improving office workflow.
- Automated reminders: Sends timely notifications to patients about upcoming appointments, reducing no-show rates and enhancing communication.
- Patient communication: Facilitates direct messaging and interaction with patients, keeping them informed and engaged with their care.
- Patient records management: Provides a centralized place to store and access patient information, making it easier to track patient history and interactions.
- Customizable reporting: Offers the ability to generate tailored reports that provide insights into patient interactions and practice performance.
- Integration capabilities: Connects with other systems like EHRs and billing software, ensuring smooth data flow and minimizing manual entry.
- Security features: Ensures patient data is protected and compliant with regulations like HIPAA, safeguarding sensitive information.
- Patient feedback tools: Collects patient feedback to help improve services and patient satisfaction through surveys and reviews.
- Mobile access: Allows healthcare providers to access patient information and manage tasks from mobile devices, enhancing flexibility and convenience.
- Training and support resources: Provides access to tutorials, webinars, and customer support to assist with onboarding and ongoing use.
Benefits of Patient Relationship Management Software
Implementing patient relationship management software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved communication: Enhances interactions with patients through direct messaging and reminders, leading to better engagement and satisfaction.
- Increased efficiency: Streamlines scheduling and management tasks, freeing up staff time to focus more on patient care.
- Reduced no-shows: Automated reminders help decrease appointment no-show rates, ensuring a more consistent workflow.
- Enhanced data management: Centralizes patient records, making it easier to access and update information, which improves overall practice management.
- Better patient insights: Customizable reports provide valuable insights into patient interactions and practice performance, aiding in decision-making.
- Compliance support: Security features ensure that patient information is protected and compliant with regulations, reducing the risk of data breaches.
- Scalability: Easily adapts to growing practices, allowing for expansion and increased patient volume without significant disruptions.
Costs and Pricing of Patient Relationship Management Software
Selecting patient relationship management software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in patient relationship management software solutions:
Plan Comparison Table for Patient Relationship Management Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Basic scheduling, limited patient records, and basic communication tools. |
| Personal Plan | $5-$25/user/month | Appointment scheduling, patient reminders, and basic reporting and analytics. |
| Business Plan | $30-$60/user/month | Advanced scheduling, patient feedback tools, integration capabilities, and custom reporting. |
| Enterprise Plan | $70-$120/user/month | Comprehensive analytics, full integration support, enhanced security, and personalized support. |
People Also Ask
What are the benefits of using Patient Relationship Management Software?
Using a patient relationship management software can significantly enhance the delivery of care and improve operational efficiency. Here are five key benefits:
- Improved Communication: These tools enable consistent and efficient communication with patients, from appointment reminders to health education resources.
- Enhanced Patient Engagement: By providing various communication channels and telehealth services, patients can also actively participate in their care process.
- Streamlined Workflow: Integrated with existing EHR systems, these tools can optimize administrative tasks like scheduling, billing, and patient record management.
- Data Security: These software solutions prioritize patient data security, ensuring compliance with regulations like HIPAA.
- Informed Decision Making: With robust analytics, healthcare providers can also gain insights into patient behavior and preferences, thereby driving service improvement.
How much do Patient Relationship Management tools typically cost?
The pricing of patient relationship management software can vary widely based on the features, the number of users, and the scale of operations. Some solutions offer pricing on a per-user basis, while others might charge a flat rate.
What are the pricing models for Patient Relationship Management Software?
The pricing models for these tools are usually subscription-based, with plans billed monthly or annually. Some tools also offer tiered pricing, where the cost depends on the number of features or the level of service access.
What is the typical range of pricing for these tools?
The pricing for patient relationship management tools can range from as low as $10/user/month to over $200/user/month. The cost generally correlates with the complexity and breadth of features offered by the software.
What are the cheapest and most expensive Patient Relationship Management Software?
Some of the most cost-effective options include Monday Sales CRM and LeadSquared, with starting prices around $10 and $25/user/month, respectively. On the more expensive end of the spectrum, solutions like Solutionreach and Rhinogram can exceed $200/user/month.
Are there any free options for Patient Relationship Management Software?
While completely free patient relationship management tools are rare, several software providers offer limited free trials or freemium versions of their products. However, these typically come with usage restrictions and limited feature access.
What’s Next:
If you're in the process of researching patient relationship management software, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.