18 Best Patient Portal Software in 2025
10 Best Patient Portal Software Shortlist
Here's my pick of the 10 best software from the 18 tools reviewed.
Our one-on-one guidance will help you find the perfect fit.
As a healthcare professional, you're likely looking for a patient portal software that can automate many of the tedious tasks involved in managing a medical practice. These software solutions, typically web-based and complemented by a mobile app, offer a myriad of features. They can streamline everything from patient scheduling to charting and ONC-certified medical software, making them an invaluable tool in any clinical setting.
In a nutshell, patient portal software equips medical practitioners with the right tools to automate their practice management solution, saving them time while enhancing patient experience. They can access and manage all relevant data from their smartphones, further increasing convenience and efficiency.
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Best Patient Portal Software Summary
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for self-service options | 14-day free trial | From $25/user/month | Website | |
| 2 | Best for healthcare networks seeking improved patient engagement | Free demo available | Pricing upon request | Website | |
| 3 | Best for building custom patient portals with no coding | Free plan available | From $100/user/month (billed annually) | Website | |
| 4 | Best for cloud-based community care coordination | Not available | Pricing upon request | Website | |
| 5 | Best for facilitating telemedicine consultations | Free demo available | From $280/month | Website | |
| 6 | Best for clinics needing advanced document management | Not available | Pricing upon request | Website | |
| 7 | Best for seamless healthcare operations | Demo available | Pricing upon request | Website | |
| 8 | Best for Canadian clinics seeking an EMR with telehealth functionality | Not available | Pricing upon request | Website | |
| 9 | Best for a patient-centric experience with passport feature | Not available | From $200/user/month. | Website | |
| 10 | Best for mental health professionals needing robust diary management | Not available | From $27/user/month (billed annually) | Website |
Best Patient Portal Software Reviews
CRM Creatio is a flexible CRM platform built to enhance relationship management and workflow automation. It’s designed for healthcare providers and organizations looking to create a smooth, connected experience across all their patient-facing processes.
Why I Picked CRM Creatio: The platform’s customizable patient portal lets you offer a user-friendly experience with access to critical information, such as appointments, care instructions, and personal health records. With easy-to-navigate tools for scheduling and patient communication, you can create a responsive and accessible system that keeps patients engaged and informed.
The portal’s self-service features also give patients autonomy in managing their appointments, filling out forms, and even providing feedback on their care. Additionally, Creatio’s workflow automation helps your team reduce administrative tasks, freeing up more time for hands-on patient care.
Standout Features & Integrations:
The platform also includes analytics tools that help track and analyze patient interactions, so your team can adjust care approaches based on trends and insights. CRM Creatio’s security features ensure compliance with health data regulations, protecting patient information at every step. And with multi-channel communication options, your organization can connect with patients via their preferred methods. Integrations include Accelo, Act!, ActiveCampaign, Acumatica, Adobe Analytics, Asana, Microsoft Exchange, Excel, Mailchimp, HubSpot Marketing Hub, Google Calendar, and Tableau.
Pros and cons
Pros:
- No-code platform
- Scalable for any organization size
- Highly customizable platform
Cons:
- May not be ideal for organizations that want a quick-start solution
- Customization can be time-consuming
Best for healthcare networks seeking improved patient engagement
Athena Health is a comprehensive healthcare IT solution designed to improve operational efficiency and patient engagement. It offers a range of services that address several areas of healthcare operations but particularly shines in its focus on enhancing patient interactions. That's why it is a top choice for healthcare networks looking to upgrade their patient engagement.
Why I Picked Athena Health: I picked Athena Health primarily for its holistic approach toward healthcare IT solutions, with a special emphasis on patient engagement. Comparing it with other tools, Athena Health stands out for its advanced patient portal, which allows patients to communicate with healthcare providers, view their health records, and even schedule appointments.
This focus on patient engagement makes it a prime selection for healthcare networks that prioritize strong patient-provider relationships.
Standout Features & Integrations:
One standout feature of Athena Health is its robust patient portal. This portal allows patients to access their personal health records, book appointments, and securely communicate with their healthcare providers. Additionally, Athena Health integrates well with other healthcare technology systems, which allows for a seamless transfer of data and contributes to the tool's overall operational efficiency.
Pros and cons
Pros:
- Robust patient portal
- Comprehensive healthcare IT solution
- Emphasis on improved patient engagement
Cons:
- May require significant time investment for complete implementation
- Might have features that some smaller practices do not require
- Pricing is not transparent
Caspio is a versatile cloud platform designed to help healthcare organizations create custom patient portals without any coding knowledge. It empowers users with tools for crafting tailored solutions that meet specific healthcare management needs.
This aspect is why Caspio is excellent for building custom patient portals with no coding, allowing users to personalize their portal experience and functionality without investing in extensive programming resources.
Why I Picked Caspio: I selected Caspio because it provides a unique solution for creating patient portal software. Instead of a one-size-fits-all approach, it lets users build a customized portal, catering to their specific needs. In my comparison of various tools, Caspio stood out for this distinctive feature.
I believe it's best for building custom patient portals with no coding, as it democratizes portal creation, placing it within reach of even those with no technical background.
Standout Features & Integrations:
Caspio houses a range of features that help in creating a highly functional patient portal. Its drag-and-drop application builder, data visualization tools, and interactive dashboards are particularly useful. The software also integrates with a variety of third-party applications, including popular Electronic Health Record (EHR) systems, payment gateways, and even common office software, such as Microsoft Office and Google Workspace.
Pros and cons
Pros:
- Extensive third-party integrations
- Highly customizable
- No coding knowledge required for portal creation
Cons:
- No free plan available
- Basic plan may not include all features
- May have a learning curve for non-technical users
CareCloud is an innovative patient portal software designed to streamline the process of community care coordination through a cloud-based system. It offers a user-friendly platform where patients, healthcare providers, and administrative staff can engage, exchange health information, and manage healthcare tasks. CareCloud stands out for its ability to foster effective and efficient community care coordination, linking multiple healthcare providers in various locations for seamless patient care.
Why I Picked CareCloud: In choosing CareCloud, I was drawn to its unique approach to community care coordination. By leveraging a cloud-based platform, it enables real-time information exchange, fostering a collaborative healthcare environment. What sets CareCloud apart is its dedication to integrating healthcare providers in various locations to coordinate patient care more effectively.
I find CareCloud best suited for cloud-based community care coordination due to its robust networking capabilities that ensure patient access gets consistent, coordinated care, irrespective of the care provider's location.
Standout Features & Integrations:
CareCloud offers an intuitive patient portal, appointment scheduling, e-prescribing, and a fully integrated electronic health records system. Additionally, its billing feature simplifies the financial aspects of healthcare management.
The software integrates seamlessly with various Electronic Health Record (EHR) systems, enhancing interoperability and promoting a unified view of patient data across different care providers.
Pros and cons
Pros:
- User-friendly interface
- Efficient community care coordination
- Comprehensive cloud-based patient portal
Cons:
- No free plan available
- One-time setup fee required
- Higher starting price compared to other software
PrognoCIS is a robust patient portal that integrates with an extensive Electronic Health Record (EHR) system. It provides a broad range of services, including appointment scheduling, messaging, medication refills, and access to medical records. PrognoCIS is particularly beneficial for comprehensive EHR handling.
Why I Picked PrognoCIS: I chose PrognoCIS for this list due to its extensive functionality in handling Electronic Health Records. It stood out for its ability to provide patients with full access to their records via medical software, a feature that is not common in all patient portal platforms. I judged it to be an optimal choice for practices seeking comprehensive EHR capabilities.
Standout Features & Integrations:
Key features of PrognoCIS include appointment scheduling, secure messaging with healthcare providers, prescription refill requests, and complete access to medical records. These features enhance both the patient experience and the efficiency of the practice. In terms of integrations, PrognoCIS can work alongside various EHR systems and is compatible with billing and scheduling systems, enhancing its flexibility and ease of use in a clinical setting.
Pros and cons
Pros:
- Supports secure messaging, enhancing communication between patients and providers
- Fully integrable with various EHR, billing, and scheduling systems
- Provides a comprehensive suite of features, improving patient autonomy
Cons:
- Limited information about user interface and ease of use
- The extensive functionality may be complex for smaller practices
- Pricing information is not disclosed on the website
Plexia is a comprehensive Electronic Medical Records (EMR) platform designed to streamline workflows for clinics. It offers a suite of features including appointment scheduling, billing, and a patient portal. What sets Plexia apart, however, is its advanced document management system, making it ideal for clinics with heavy documentation needs.
Why I Picked Plexia: I selected Plexia for this list because of its emphasis on effective document management. In my evaluation, I determined that its advanced document management capabilities, combined with the standard features of an EMR system, make Plexia stand out. It's because of this blend of functionality that I consider Plexia best for clinics needing sophisticated document management systems.
Standout Features & Integrations:
Plexia's standout feature is certainly its advanced document management system, designed to help clinics efficiently manage their heavy documentation workload. It also offers features like appointment scheduling and a patient portal, standard in many EMR platforms. Information regarding specific software integrations is not prominently listed on the Plexia website, but the platform's feature set suggests it would integrate well with broader healthcare workflows.
Pros and cons
Pros:
- Designed to streamline clinic workflows
- Comprehensive set of EMR features
- Advanced document management capabilities
Cons:
- Website could be more informative about the product's details
- Absence of listed integrations could be limiting
- Pricing information is not readily available
Moxo is a cloud-based platform that offers a suite of solutions for healthcare organizations. Their services aim to streamline operations, improve patient experience, and optimize the workflow of healthcare providers, making it an excellent choice for seamless healthcare operations.
Why I Picked Moxo: When it comes to patient engagement platforms, my selection leaned towards Moxo due to its emphasis on operational streamlining. In comparison to other tools, Moxo uniquely addresses both patient needs and healthcare workflow optimization. Hence, I determined it to be the best choice for seamless healthcare operations.
Standout Features & Integrations:
Moxo's platform has a range of features designed to improve operational efficiency and the patient experience. These include patient self-scheduling, digital patient intake, and virtual care. Moxo also supports a variety of integrations, including electronic health records (EHRs), billing systems, and practice management tools, which help create a cohesive healthcare management environment.
Pros and cons
Pros:
- Supports a variety of integrations for comprehensive healthcare management
- Enhances patient experience through features like self-scheduling and virtual care
- Operational efficiency through feature-rich platform
Cons:
- The platform's wide range of features may be overwhelming for smaller practices
- May require training to fully utilize all features
- Pricing information is not readily available
Cortico is an Electronic Medical Record (EMR) system designed specifically for Canadian healthcare providers. It integrates various features including appointment scheduling, billing, and a patient portal. However, its standout feature is its integrated telehealth functionality, making it ideal for Canadian clinics that aim to offer flexible healthcare delivery methods.
Why I Picked Cortico: I picked Cortico because of its strong emphasis on telehealth services, a feature not commonly integrated into all EMRs. Additionally, its design specifically for Canadian healthcare providers sets it apart in a market that is often US-centric. In my judgment, these characteristics make Cortico the best choice for Canadian clinics seeking a comprehensive EMR system with added telehealth functionality.
Standout Features & Integrations:
One of the key features of Cortico is its integrated telehealth functionality, which allows healthcare providers to consult with their patients remotely. It also includes a comprehensive patient portal for easy communication and appointment scheduling. While specific integrations are not prominently listed, Cortico's feature set indicates that it would integrate well with the broader healthcare workflow in Canadian clinics.
Pros and cons
Pros:
- Comprehensive patient portal
- Integrated telehealth functionality
- Designed specifically for Canadian healthcare providers
Cons:
- Might not suit clinics outside of Canada
- Lack of listed integrations could be a limitation
- Pricing information is not readily available
Elation Health is a comprehensive patient portal software that puts the patient at the center of care. It empowers patients with the ability to manage their health information effectively, enhancing their healthcare journey. A crucial component of Elation Health is the passport feature, which creates a robust, patient-centric experience.
Why I Picked Elation Health: When I selected Elation Health for this list, it was the passport feature that clinched my decision. This feature allows patients to access, manage, and share their health data effortlessly, which fosters an unmatched patient-centric experience.
Elation Health stands apart from the rest with this innovative feature. I determined that Elation Health is best for a patient-centric experience because it offers a unique tool that empowers patients to take an active role in their healthcare management.
Standout Features & Integrations:
Elation Health offers a suite of features that includes appointment scheduling, prescription management, and direct messaging with healthcare providers. Its passport feature, however, is the highlight, providing patient management with real-time access to their health data.
The software can integrate seamlessly with a variety of Electronic Health Record (EHR) systems and billing software, fostering efficient healthcare service delivery and management.
Pros and cons
Pros:
- Efficient third-party integrations
- Wide range of features
- Innovative passport feature for patient-centric care
Cons:
- Might require a learning curve for non-tech-savvy users
- No free plan available
- High starting price
PowerDiary is a practice management software designed specifically for mental health professionals. It offers a variety of features designed to streamline practice management, including appointment scheduling, client management, and online booking. Its diary management feature, in particular, has been developed with the needs of mental health practitioners in mind.
Why I Picked PowerDiary: I chose PowerDiary for its focus on mental health practitioners. In comparison to other tools, it's clear that it was designed with this specific user group in mind, ensuring that all the tools and features are relevant and useful.
It stands out with its robust diary management, making it the best choice for mental health professionals who need to manage appointments, notes, and client details in a single place.
Standout Features & Integrations:
PowerDiary's standout feature is definitely its robust diary management. This allows professionals to manage their appointments, add notes, and see at a glance what their day or week looks like. It also integrates with popular software tools like Xero and Stripe, allowing users to manage their billing and payments within the same system.
Pros and cons
Pros:
- Integrates with popular tools like Xero and Stripe
- Focus on mental health professionals
- Robust diary management feature
Cons:
- Interface might be overwhelming for new users
- Some features may not be as robust as specialized solutions
- Pricing is based on annual billing
Other Patient Portal Software
- Bridge
For offering multilingual patient portal solutions
- SimplePractice
For private practices seeking streamlined client management
- NextGEN
For scalable patient communication
- AdvancedMD
For complete patient engagement features
- Carepatron
For real-time communication with caregivers
- AIMDek
For custom healthcare IT solutions
- OpenDental
For integrated dental practice management
- MedicsPortal
For secure patient-provider messaging
Patient Portal Software Selection Criteria
When selecting the best patient portal software to include in this list, I considered common buyer needs and pain points like improving patient engagement and ensuring data security. I also used the following framework to keep my evaluation structured and fair:
Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:
- Patient appointment scheduling
- Secure messaging between patients and providers
- Access to medical records and test results
- Online bill payment
- Prescription refill requests
Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:
- Telehealth integration
- Multilingual support
- Customizable patient dashboards
- Advanced analytics and reporting
- Integration with wearable health devices
Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:
- Intuitive navigation
- Clean and modern interface
- Mobile accessibility
- Fast loading times
- Customization options for user preferences
Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:
- Availability of training videos
- Access to interactive product tours
- Provision of step-by-step guides
- Availability of live webinars
- Supportive onboarding team
Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:
- 24/7 support availability
- Multiple support channels like chat and phone
- Responsive support team
- Access to a comprehensive knowledge base
- Availability of dedicated account managers
Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:
- Competitive pricing
- Flexible subscription plans
- Discounts for long-term commitments
- Value of included features
- Cost transparency
Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:
- Consistent positive feedback
- High ratings on multiple platforms
- Commonly mentioned benefits
- Frequency of updates and improvements
- Responsiveness to customer feedback
How to Choose Patient Portal Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| Scalability | Can the software grow with your practice? Check if it supports an increasing number of users and data without performance issues. |
| Integrations | Does it connect with your existing systems like EHRs or billing software? Look for native integrations to avoid complex custom setups. |
| Customizability | Can you tailor the software to fit your practice’s needs? Consider flexibility in settings, layouts, and user permissions. |
| Ease of use | Is the software intuitive for all users? Test the interface for simplicity and clarity to reduce training time and errors. |
| Implementation and onboarding | How long will it take to get up and running? Evaluate the support options available during setup, such as training materials and onboarding support. |
| Cost | What’s the total cost of ownership? Consider subscription fees, potential add-ons, and any hidden costs. |
| Security safeguards | How does the software protect patient data? Ensure it has encryption, regular security updates, and complies with healthcare regulations like HIPAA. |
| Compliance requirements | Does the software meet necessary regulatory standards? Verify compliance with local and international regulations relevant to your practice. |
What Is Patient Portal Software?
Patient portal software is a digital tool that allows patients to interact with their healthcare providers online. Healthcare professionals like doctors, nurses, and administrative staff use these tools to improve communication and manage patient information efficiently. Appointment scheduling, secure messaging, and access to medical records help with patient engagement and care coordination. Overall, these tools enhance the patient experience by making healthcare more accessible and organized.
Features of Patient Portal Software
When selecting patient portal software, keep an eye out for the following key features:
- Appointment scheduling: Enables patients to book and manage appointments online, reducing administrative workload and improving convenience.
- Secure messaging: Allows secure communication between patients and healthcare providers, enhancing patient engagement and satisfaction.
- Access to medical records: Provides patients with easy access to their medical history and test results, promoting transparency and informed decision-making.
- Online bill payment: Facilitates online payment of medical bills, making the billing process more efficient for both patients and providers.
- Prescription refill requests: Lets patients request medication refills online, reducing the need for phone calls and improving medication adherence.
- Telehealth integration: Supports virtual consultations, expanding access to care and accommodating patients' needs for remote visits.
- Customizable dashboards: Offers personalized views and settings for users, allowing practices to tailor the portal to their specific needs.
- Analytics and reporting: Provides insights into patient data and portal usage, helping practices make data-driven decisions to improve services.
Benefits of Patient Portal Software
Implementing patient portal software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved patient engagement: Secure messaging and access to medical records keep patients informed and involved in their care.
- Enhanced communication: Direct communication channels between patients and providers reduce misunderstandings and improve care coordination.
- Increased efficiency: Online appointment scheduling and bill payment save time for both staff and patients, reducing administrative burdens.
- Better data access: Patients can easily view their health information, which helps them make informed decisions about their care.
- Cost savings: By automating routine tasks like scheduling and billing, practices can reduce operational costs and improve financial health.
- Greater convenience: Features like prescription refill requests and telehealth integration offer patients flexibility in managing their healthcare needs.
- Data-driven insights: Analytics and reporting features help practices understand patient trends and improve service delivery.
Costs and Pricing of Patient Portal Software
Selecting patient portal software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in patient portal software solutions:
Plan Comparison Table for Patient Portal Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Free Plan | $0 | Basic appointment scheduling, limited messaging, and minimal data access. |
| Personal Plan | $5-$25/user/month | Appointment scheduling, secure messaging, and access to medical records. |
| Business Plan | $30-$60/user/month | Advanced scheduling, full messaging capabilities, bill payment, and analytics. |
| Enterprise Plan | $70-$100/user/month | Custom integrations, comprehensive analytics, telehealth, and full customization. |
People Also Ask
What are the benefits of using patient portal software?
Patient portal software offers numerous benefits.
- It empowers patients with direct access to their health records and appointments, increasing their involvement in their own healthcare.
- It enhances the efficiency of healthcare practices by reducing the burden of administrative tasks like scheduling and prescription refills.
- It fosters better communication between patients and healthcare providers.
- It can reduce no-show rates by sending appointment reminders to patients. Lastly, it can also streamline the payment process by offering online bill pay options.
How much do these patient portal software tools cost?
The cost of patient portal software varies greatly depending on the features, functionalities, and the number of users. Some platforms offer pricing per provider, while others may charge based on the number of patients.
What are the pricing models of patient portal software?
Patient portal software usually follows a subscription-based pricing model, typically charged on a monthly or annual basis. There are also vendors that charge a one-time license fee, but they are less common.
What is the typical range of pricing for patient portal software?
The pricing for patient portal software generally ranges from $30/user/month to several hundred dollars per month for more comprehensive solutions. It’s important to note that many of these platforms also charge an initial setup or implementation fee.
Which are the cheapest and most expensive software options?
Based on our review, the most affordable option is AIMDek, with a starting price of $30/user/month. On the higher end, AdvancedMD, with its comprehensive suite of features, starts at $279/user/month.
Are there any free patient portal software options?
While there are no completely free patient portal software options on our list, several providers do offer free trials or demo versions of their software. These trials can be a great way to evaluate if a certain tool fits your needs before committing to a purchase.
What’s Next:
If you're in the process of researching patient portal software, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.best patient portal software. So, don't hesitate to get in touch and let us know your thoughts!