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With decades in the medical tech field under my belt, I understand what professionals like you need in medical software. I'll provide you with the details in this DrChrono review you require to decide if DrChrono is the right fit for you.

DrChrono review screenshot of doctor's tasks
When using DrChrono, each doctor has a detailed list of tasks that they should complete for the day.

DrChrono Software Overview

DrChrono EMR software (electronic medical record) functions as a cloud-based medical practice management software and medical billing software. Healthcare providers from small to large practices use this tool. It offers simplified scheduling, billing, and patient management.

It primarily addresses inefficiencies in administrative tasks, offering features such as electronic health records (EHR software), and telehealth capabilities. Additionally, DrChrono is HIPAA-compliant which is a very significant feature of medical software.


  • EHR Integration: DrChrono's Electronic Health Records integrate well within the workflow, making data retrieval easier for medical practitioners.
  • Telehealth Capability: The platform supports telehealth consultations, an essential feature for modern healthcare providers.
  • User Experience: The interface is intuitive and easy to navigate, requiring minimal time for staff training.


  • Limited Customization: The system doesn't offer extensive customization options, which could be a limitation for unique healthcare setups.
  • Updates: Infrequent updates make it lag behind in introducing new features or fixes.
  • Learning Curve: For those unfamiliar with healthcare software, initial adoption may take time and can be somewhat cumbersome.

Expert Opinion

When selecting a medical practice management software, myriad factors come into play - features, interface, onboarding ease, and more. DrChrono performs admirably in many of these areas, particularly in EHR integration and telehealth capabilities. However, it does fall short in the realm of customization and frequent updates.

Compared to competitors, DrChrono offers an above-average user experience but lacks the cutting-edge updates that could place it at the forefront. If you prioritize EHR integration and telehealth support in a more traditional setting, DrChrono should fit the bill.

DrChrono Review: The Bottom Line

What sets DrChrono apart is its strong focus on user experience and seamless EHR integration.

While other platforms may offer similar features, the intuitive nature of DrChrono’s interface makes it particularly good for practices aiming for efficient administration and patient care and management. It also offers a robust telehealth feature, increasingly vital in today's healthcare landscape.

DrChrono Deep Dive

Product Specifications

  1. Electronic Health Records (EHR) - Yes
  2. Patient Scheduling - Yes
  3. Billing and Revenue Cycle Management - Yes
  4. Telehealth Capabilities - Yes
  5. Prescriptions (e-prescribing) and Medication Management - Yes
  6. Lab Integrations - Yes
  7. Clinical Decision Support - Yes
  8. Custom Forms - Yes
  9. Document Scanning - Yes
  10. Messaging/Communication - Yes
  11. Performance Analytics - Yes
  12. Appointment Reminders - Yes
  13. Secure Patient Portal - Yes
  14. Insurance Verification - Yes
  15. Multi-location Support - Yes
  16. Inventory Management - No
  17. Mobile App - Yes
  18. Voice Recognition - No
  19. Workflow Automation - Yes
  20. API Access - Yes
  21. Image Archiving - Yes
  22. Data Backup - Yes
  23. Financial Reporting - Yes
  24. Staff Training Modules - No
  25. Patient Kiosk - Yes

Feature Overview

  1. EHR Integration: DrChrono shines in EHR management by streamlining workflows.
  2. Patient Scheduling: Scheduling in DrChrono is dynamic, allowing multiple views and real-time updates.
  3. Telehealth Capabilities: DrChrono supports telehealth consultations, making it crucial in the current healthcare landscape.
  4. Billing and Revenue Cycle Management: Offers a complete solution from patient check-in to claims submission.
  5. Lab Integrations: Directly integrate with labs, reducing paperwork and the possibility of errors.
  6. Clinical Decision Support: Real-time alerts and suggestions assist healthcare providers in decision-making.
  7. Performance Analytics: Comprehensive metrics help practices understand their performance and areas for improvement.
  8. Secure Patient Portal: Patients can book appointments, view test results, and more in a secure environment.
  9. Insurance Verification: Automated insurance eligibility checks before the patient visits.
  10. API Access: Advanced users can customize the software via its robust API.

Standout Functionality

  • Telehealth Capabilities: While telehealth is becoming standard, DrChrono's execution stands out for its simplicity and effectiveness.
  • Performance Analytics: Comprehensive and customizable, allowing practices to hone in on key performance indicators.
  • API Access: The API feature provides a higher level of customization, which isn't as extensive in other similar platforms.


  • Lab Systems: Integrates directly with several lab systems.
  • Accounting Software: Connects with software like QuickBooks.
  • API: Allows for a range of additional custom integrations.


  • Basic Tier: Costs $200/user/month. This tier includes basic features such as EHR and patient scheduling.
  • Intermediate Tier: At $350/user/month, this tier adds lab integrations and telehealth capabilities.
  • Advanced Tier: Priced at $500/user/month, includes all features like API access and advanced analytics.

Note: All plans are billed annually.

Ease of Use

DrChrono’s interface is intuitive, but it's not without its complexities. The software covers a range of features, some of which may require a learning curve. One more thing worth mentioning is the ease of using a patient chart that contains all patient information that doctors have access to.

Also, if you have any problems with DrChrono, you are always welcome to contact your account manager to help you assist with anything you need which is great.

DrChrono review screenshot showing patient records
DrChrono offers detailed patient records that include information such as medical history, medications, allergies, physical exam, etc.

Customer Support

The level of support is good but not outstanding. The company provides webinars and documentation. However, some users report slow response times during off-hours, which can be frustrating.

DrChrono Use Case

Who would be a good fit for DrChrono?

In my assessment, DrChrono EHR seems well-suited and user-friendly for healthcare providers looking for a comprehensive platform to manage EHRs, billing services, and telehealth appointments. Most loyal customers tend to be mid-size to large medical practices that require robust features to manage different facets of the operation. Additionally, DrChrono is a great software for both new and small practices.

The tool also fits seamlessly into environments that prioritize telehealth, given its effective and straightforward telehealth capabilities. Businesses that rely on data-driven decision-making would also benefit, thanks to the software’s strong performance analytics.

Who would be a bad fit for DrChrono?

Healthcare providers who prioritize extensive customization may find DrChrono lacking. The most disappointed customers often come from smaller practices that do not need the range of features offered, yet still find themselves navigating the software’s complexities.

It's not an ideal fit for industries outside of healthcare, as the software is specifically tailored to the needs of medical practices. Teams that require rapid, frequent updates might also be disappointed, given DrChrono's relatively infrequent update cycle.

DrChrono Review FAQs

What kind of healthcare providers can use DrChrono?

DrChrono is designed for healthcare providers, ranging from small to large medical practices.

Does DrChrono support telehealth?

Yes, the software offers telehealth capabilities, allowing virtual consultations between patients and providers.

Is there an API for further customization?

Yes, DrChrono offers API access, allowing users to build custom integrations as needed.

Does DrChrono offer analytics and reporting?

Yes, the software provides performance analytics to help healthcare providers assess their practice's effectiveness.

Is there a mobile app for DrChrono?

Yes, DrChrono has a mobile app that allows access to many of its features on the go. If you’re an Android user, you can download it on Google Play Store. Furthermore, if you’re an Apple device, that is if you’re an iPhone or iPad user and have iOS, you can download it on the App Store.

Can DrChrono handle billing and revenue cycle management?

Yes, the software offers comprehensive billing and revenue cycle management features.

How does DrChrono handle insurance verification?

DrChrono automatically checks insurance eligibility before a patient’s visit.

Does the software integrate with lab systems?

Yes, DrChrono integrates with various lab systems, facilitating smoother workflows for medical tests and results.

Alternatives to DrChrono

  • Cerner: Often compared to DrChrono for its EHR management, Cerner is better suited for large-scale hospitals needing an integrated platform that can handle complex workflows.
  • Epic Systems: Frequently considered against DrChrono, Epic Systems provides more customization capabilities, making it a choice for healthcare providers who want a personalized setup.
  • AdvancedMD: Often weighed against DrChrono, AdvancedMD excels in revenue cycle management and is particularly effective for practices focusing on billing and financial performance. Learn more about the tool's features in this AdvancedMD review.

DrChrono Company Overview & History

DrChrono focuses on providing an integrated healthcare management system that encompasses Electronic Health Records (EHR), billing, and telehealth services. The platform primarily serves mid to large-scale medical practices, streamlining multiple facets of healthcare operations.

As a private tech company in the healthcare sector, DrChrono is owned by its co-founders and a group of private investors. Headquartered in Sunnyvale, California, the company has yet to disclose any particularly high-profile board members or advisors publicly.

DrChrono's mission is rooted in the aim to enhance healthcare delivery by equipping medical practices with innovative software solutions. Founded in 2009, the company has seen significant growth, reaching milestones such as managing over 5 million patients by 2018.


In conclusion, DrChrono offers a comprehensive healthcare management platform that is best suited for mid to large-sized medical practices. With robust features like EHR, billing, and telehealth, it provides an all-in-one solution for healthcare providers.

However, if you prioritize customization or operate a smaller practice, alternatives like Epic Systems or AdvancedMD may be more appropriate. Feel free to comment and share your experiences with DrChrono as I am interested in all user reviews.

By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.