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In my experience, I've found that the right software can make a world of difference in hospice management. This is why I've meticulously curated this selection of the best hospice software solutions, with each tool's unique capabilities evaluated against the challenges you face daily.

Whether it's the seamless interdisciplinary communication of WellSky or the detailed symptom tracking by InfoAnywhere, each tool addresses specific pain points in hospice care. Some facilitate care coordination and scheduling, like Smartcare, while others, like Netsmart provide holistic solutions for home care and hospice operations.

In essence, these tools are designed to address the unique demands of home health care. Each product is chosen for its ability to empower you to manage time, resources, and patient care effectively. I believe that by exploring these options, you'll find the perfect tool to help you deliver outstanding quality care.

What Is a Hospice Software?

Hospice software is a specialized category of healthcare technology, utilized by healthcare providers and administrative personnel to manage and optimize the complex processes inherent in hospice care. From comprehensive patient tracking, scheduling, and managing visits, to coordinating interdisciplinary groups (IDG), facilitating billing, and ensuring regulatory compliance, these solutions streamline critical tasks in end-of-life care provision.

These tools equip clinicians, nurses, caregivers, back office, and management teams with the necessary functionality for delivering compassionate, high-quality patient care while also enhancing operational efficiency, profitability, and reducing administrative burdens.

They serve as indispensable assets in hospices, hospice agencies, palliative care units, and similar care settings where the primary objective is to offer comfort and enhance the quality of life for patients in their final stages.

Best Hospice Software Summary

Tools Price
SmartCare Pricing upon request.
Trisotech Pricing upon request.
AxisCare From $75/user/month
InfoAnywhere Pricing upon request.
Carevoyant From $500/user/month
Netsmart Pricing upon request.
Alora From $140/user/month, (billed annually).
Axxess From $69/user/month, (min 10 seats).
Silent Partner Pricing upon request.
WellSky From $49/user/month
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Best Hospice Software Reviews

Best for integrating care coordination and scheduling

  • Pricing upon request.
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Rating: 4.1/5

Smartcare stands out as hospice software that expertly combines care coordination and scheduling into one integrated system. This well-designed tool offers a reliable solution to smoothly manage both aspects, ensuring no details are missed in hospice care.

Why I Picked Smartcare: I picked Smartcare for this list due to its integrated approach to care coordination and scheduling. Few software solutions can match its ability to intertwine these two vital aspects of hospice care so efficiently. Therefore, if you are looking for a tool that gives you a centralized management system, Smartcare fits the bill perfectly.

What do you get for free? Smartcare offers a free demo but doesn't provide a free tier or trial. You need to contact their sales team for a more detailed exploration of their offerings.

Standout features & integrations:

Smartcare has robust features like care plan creation, task management, real-time alerts, and caregiver schedules. Their software also integrates with popular billing and payroll systems, making financial management simpler.

Pros and cons

Pros:

  • Seamless integration with billing and payroll systems
  • Real-time alerts for improved workflow management
  • Integrated approach to care coordination and scheduling

Cons:

  • Lack of direct-to-patient communication features
  • Pricing information is not publicly available
  • No free tier or trial available

Best for intricate healthcare process modeling

  • 7-day free trial
  • Pricing upon request.

Trisotech is a software tool designed to support complex process modeling in the healthcare sector. Given its capacity to handle intricate process workflows and model them effectively, it's best for healthcare organizations that need to navigate and optimize complex operational procedures.

Why I Picked Trisotech: I picked Trisotech due to its advanced process modeling capabilities, which are ideal for the intricacies often present in healthcare. Comparing it with other tools, Trisotech stood out for its comprehensive features and the level of detail it brings to process modeling. This specificity makes it the best for healthcare organizations striving to streamline and optimize their procedures.

What do you get for free?

Trisotech does not offer a free plan or trial. Instead, they provide a demo upon request to help prospective users understand the software's capabilities.

Standout features & integrations:

Key features of Trisotech include intricate process modeling, digital transformation, and workflow optimization. The software doesn't mention specific integrations, but its flexible design should allow it to be incorporated into a variety of IT environments.

Pros and cons

Pros:

  • Can help optimize workflows and foster digital transformation
  • Tailored for the complexity of healthcare procedures
  • Advanced process modeling capabilities

Cons:

  • Lack of clarity on specific software integrations
  • May have a steep learning curve for those new to process modeling
  • No free plan or trial

Best for powerful scheduling and billing features

  • From $75/user/month

AxisCare is a web-based home care software that delivers robust scheduling and billing functionalities to enhance operational efficiency. It is designed to serve home care agencies and provide them with features that simplify their day-to-day administrative tasks, making it particularly strong in handling complex scheduling and billing processes.

Why I Picked AxisCare: I selected AxisCare for this list because of its extensive capabilities in handling scheduling and billing. Comparing various tools, I found that AxisCare stands out with its powerful scheduling system and intuitive billing features, which make it an optimal choice for home care agencies like Hummingbird seeking to streamline these critical operations.

What do you get for free?

AxisCare does not offer a free tier. However, potential customers can request a free demo to experience the platform before making a purchasing decision.

Standout features & integrations:

Key features of AxisCare include a dynamic scheduling system, comprehensive billing management, and a built-in CRM. In addition, it supports integration with various third-party applications such as QuickBooks, ensuring an interconnected work environment.

Pros and cons

Pros:

  • Offers a built-in CRM
  • Integration with third-party applications such as QuickBooks
  • Powerful scheduling and billing management system

Cons:

  • Might require a learning curve to fully utilize the platform features
  • Customized pricing may be unclear to potential users
  • No free tier available

Best for detailed care and symptom tracking

  • Pricing upon request.

InfoAnywhere is a tool focused on detailed symptom and care tracking for home care and hospice services. It offers an integrated platform that combines various aspects of patient care, focusing especially on the rigorous tracking of patient symptoms and the progression of their condition.

Why I Picked InfoAnywhere: When it comes to tracking patient symptoms and care detail, I determined that InfoAnywhere provides a unique and effective solution. I picked InfoAnywhere because it's one of the few tools that emphasize comprehensive tracking of patient symptoms and care, thereby offering a critical advantage for home care providers.

What do you get for free?

InfoAnywhere does not have a free tier, but they do provide a free demonstration of their product to potential users.

Standout features & integrations:

InfoAnywhere features a comprehensive suite for tracking patient symptoms, medication management, care plan documentation, and reporting. Furthermore, it integrates well with various electronic health record systems, enabling seamless data exchange for enhanced care delivery.

Pros and cons

Pros:

  • Detailed medication management feature
  • Integration with various electronic health record systems
  • Robust symptom tracking and reporting capabilities

Cons:

  • Could be complex for new users due to detailed tracking features
  • Pricing information not publicly disclosed
  • No free tier or trial available

Best for multipurpose medical and non-medical home care

  • From $500/user/month

CareVoyant is a versatile software solution that caters to both medical and non-medical home care needs. Its comprehensive feature set covers an array of requirements, ensuring efficient care delivery regardless of the complexity or nature of care needed.

Why I Picked CareVoyant: I chose CareVoyant because of its versatility. Its all-encompassing capability to handle both medical and non-medical home care needs separates it from the crowd. For establishments dealing with varied care requirements, CareVoyant is a standout choice.

What do you get for free?

CareVoyant does not offer a free tier or trial. However, they provide a free demo upon request to give potential users an overview of their services and features.

Standout features & integrations:

With CareVoyant, you get a full suite of features that cover scheduling, billing, electronic visit verification (EVV), and clinical records. It integrates seamlessly with major healthcare coding systems and electronic health record systems, improving interoperability.

Pros and cons

Pros:

  • Robust integration capabilities
  • Comprehensive feature set, including EVV and clinical records
  • Handles both medical and non-medical home care

Cons:

  • Interface can be complex for new users
  • Higher starting price compared to other options
  • No free tier or trial available

Best for holistic home care and hospice solutions

  • Pricing upon request.

Netsmart is a cloud-based, clinical point-of-care system designed for human services and post-acute care ‎providers to meet the functionality of the specific workflow requirements.. The tool integrates various aspects of care delivery, from billing and scheduling to electronic health records (EHRs), promoting a more holistic approach to patient care.

Why I Picked Netsmart: Netsmart earned a place on this list because of its comprehensive feature set that covers every aspect of home care (including HIPAA-compliant) and hospice management. Its ability to consolidate various care processes into one platform makes it a standout tool. In terms of holistic care solutions for home care and hospice services, I find Netsmart offers unparalleled functionality.

What do you get for free?

Netsmart does not provide a free tier or trial but offers a free demonstration upon request to help potential customers understand its features and benefits.

Standout features & integrations:

Netsmart comes with a host of valuable features such as patient information management, scheduling, billing, and analytics. It integrates well with many other healthcare software systems, enabling smooth data transfer and improved overall care coordination.

Pros and cons

Pros:

  • Holistic approach to care delivery
  • Excellent integration capabilities
  • Offers a comprehensive set of features for home care and hospice services

Cons:

  • Might have a steeper learning curve due to its extensive features
  • Pricing information is not publicly available
  • No free trial or tier available

Best for mobile-friendly hospice care

  • From $140/user/month, (billed annually).

Alora home health software is a cloud-based solution designed to facilitate efficient operations and care in a hospice setting. It's a comprehensive solution that stands out for its impressive mobile app accessibility, making it best for hospice care providers needing a flexible, on-the-go solution.

Why I Picked Alora: I chose Alora for this list due to its robust mobile capabilities. In the selection process, Alora stood out for its ease of use on mobile devices (Android/IOS), allowing healthcare providers to access and update patient data in real-time while on the field. This aspect makes it particularly useful for hospice care, where caregivers frequently move between locations.

What do you get for free?

Alora does not offer a free plan, but they do provide a free demo for interested customers to get a feel of the software and its functionalities.

Standout features & integrations:

Alora boasts a range of valuable features, including Electronic Visit Verification (EVV), comprehensive patient documentation, and referral tracking, and handles all payers (Medicare/Medicaid). Uniquely tailored for hospice service billing, including per diem tracking and Medicare reimbursement. It integrates seamlessly with several popular third-party applications, enhancing its functionality and ease of use.

Pros and cons

Pros:

  • Seamless integration with third-party applications
  • Comprehensive feature set including EVV and patient documentation
  • Mobile-friendly interface for on-the-go access

Cons:

  • Billed annually, which may not be preferred by some organizations
  • The pricing could be considered high for smaller organizations
  • No free plan is available

Best for patient-centric clinical documentation

  • From $69/user/month, (min 10 seats).

Axxess is a healthcare software that emphasizes creating comprehensive, patient-focused clinical documentation. This user-friendly software helps you effectively manage your care services while keeping the patient at the center of all processes.

Why I Picked Axxess: The reason I chose Axxess is because of its strong focus on patient-centric documentation. The tool simplifies the task of creating comprehensive and coherent clinical records that prioritize patient needs. This makes Axxess hospice particularly suitable for patient-focused care organizations.

What do you get for free?

Axxess does not offer a free tier but provides a free demo to give potential users an idea of what they can expect from the software.

Standout features & integrations:

Axxess provides comprehensive clinical documentation features, robust scheduling, and billing functionalities. Additionally, it offers seamless integration with major electronic health record systems, allowing for efficient data sharing and management.

Pros and cons

Pros:

  • Comprehensive feature set
  • Seamless integration with electronic health record systems
  • Robust patient-centric documentation capabilities

Cons:

  • User interface may be challenging for non-tech-savvy users
  • Requires annual billing for pricing
  • No free tier available

Best for customizable case management

  • Pricing upon request.

Silent Partner is a hospice software that offers a unique focus on customizable case management. The tool stands out for its adaptability, ensuring a customized approach to each individual case, making it a suitable fit as the 'best for customizable case management'.

Why I Picked Silent Partner: Silent Partner caught my eye due to its emphasis on customization. In the sea of hospice software, its ability to adapt case management to specific needs sets it apart. Given the diversity of patient needs in hospice care, this flexibility justifies its status as the 'best for customizable case management'.

What do you get for free?

Silent Partner does not offer a free tier or free trial. You would need to contact the company directly for a demo or to inquire about their pricing structure.

Standout features & integrations:

Key features of Silent Partner include customizable case management, detailed reporting, and efficient donor management. Though specific integration partners are not mentioned, the platform is designed to accommodate necessary integrations for smooth operations.

Pros and cons

Pros:

  • Efficient donor management
  • Detailed reporting capabilities
  • Customizable case management

Cons:

  • Limited information about integrations
  • Pricing information not directly available
  • Lack of a free tier or trial

Best for seamless interdisciplinary communication

  • From $49/user/month

WellSky is a hospice software solution that excels in fostering clear and efficient interdisciplinary communication. This attribute, vital for hospice care, makes it a leading choice for anyone seeking seamless coordination among healthcare teams.

Why I Picked WellSky: WellSky entered my selection due to its superior communication capabilities. This tool distinguishes itself through features that promote clear communication among different healthcare disciplines. I firmly believe that effective interdisciplinary communication is key to delivering quality hospice care, and this is why I've picked WellSky as the best for this crucial function.

What do you get for free?

WellSky does not have a free tier or trial. To learn more about the platform's capabilities and pricing, potential users should contact the company for a demonstration.

Standout features & integrations:

WellSky offers features like care team coordination, patient symptom tracking, and quality measure reporting all in one place. Its system also integrates seamlessly with third-party billing services and pharmacies, enabling smooth workflows across diverse operational areas.

Pros and cons

Pros:

  • Features for patient symptom tracking and quality measure reporting
  • Robust integration with billing services and pharmacies
  • Emphasizes on interdisciplinary communication

Cons:

  • Detailed specification of its features is limited
  • Pricing is not readily available
  • Does not offer a free tier or trial

Other Hospice Software

Below is a list of additional hospice software that we shortlisted but did not make it to the top 10. Definitely worth checking them out.

  1. VigilanceSanté

    For meticulous medication management

  2. HospiceWorks

    For comprehensive hospice management

  3. CareSmartz360

    Good for efficient scheduling and billing

  4. CareAcademy

    Good for caregiver training and certification

  5. KanTime

    Good for palliative care at home

  6. SmartMD

    Good for integration with speech recognition technology

  7. HospiceTools

    Good for ease of use across devices

  8. Praxis

    Good for AI-assisted charting and patient documentation

  9. Jotform Hospice Management Software

    Good for customizing forms and data collection

  10. MatrixCare

    Good for comprehensive care delivery management

  11. Homecare Homebase

    Good for hospice-specific workflow optimization

  12. Medalogix

    Good for data-driven patient care decisions

Selection Criteria For Hospice Software

When deciding on the right hospice software, I examined a multitude of options available in the market. I've evaluated dozens of hospice software tools, focusing specifically on the core functionality, key features, and usability of each.

This was done keeping in mind the unique needs of healthcare professionals involved in hospice care, and the solutions that could enhance their efficiency and patient management abilities.

Core Functionality

For hospice software, the core functions should include:

  • Patient care tracking: The ability to monitor and manage patient health metrics, symptoms, medications, and care plans.
  • Scheduling: The tool should have the capability to handle scheduling for staff and patients, including appointments, reminders, and shifts.
  • Billing and invoicing: Essential for any business, the software must assist in managing financial aspects such as invoicing, insurance billing, revenue cycle, and payments.
  • Compliance management: The software must help maintain compliance with industry regulations and quality standards.

Key Features

For hospice software, the key features to consider are:

  • Mobile Access: This enables caregivers to access patient data and schedules on the go, improving efficiency and responsiveness.
  • Customizable Reporting: Allowing healthcare providers to create specific reports and benchmark based on their requirements aids in informed decision-making.
  • Integrated Communication: This ensures smooth communication between caregivers, patients, and their families.
  • Medication Management: This feature assists in tracking patient medication intake, reducing errors and enhancing patient safety.
  • Interoperability: The software should have the ability to integrate with other systems such as EHRs, pharmacies, and labs to ensure seamless data flow.

Usability

Aspects of usability that were prioritized include:

  • Intuitive User Interface: For this type of software, it is essential that the interface is straightforward and easy to navigate, even for non-technical staff.
  • Quick Onboarding: The software should offer a swift learning curve, with training materials and tutorials to help new users get up to speed.
  • Role-based Access: Given the sensitivity of medical information, the tool should allow for role-based access control, ensuring that data is only accessible to authorized personnel.
  • Reliable Customer Support: When dealing with critical patient care, robust customer support is crucial for addressing any issues or concerns promptly.

Most Common Questions Regarding Hospice Software (FAQ's)

What are the benefits of using hospice software?

Hospice software offers several advantages, including:

  1. Improved Patient Care: By automating administrative tasks, caregivers can dedicate more time to patient care. This also helps reduce errors associated with manual data entry.
  2. Streamlined Communication: Hospice software enables seamless communication between caregivers, patients, and their families, promoting transparency and shared decision-making.
  3. Efficient Scheduling: With such software, managing appointments, caregiver shifts, and other scheduling aspects becomes efficient and straightforward.
  4. Simplified Billing: These tools often include billing and invoicing functionalities, making financial management easier and more accurate.
  5. Compliance Assurance: Hospice software can help maintain compliance with industry regulations, reducing the risk of violations and penalties.

How much does hospice software cost?

The pricing for hospice software varies widely based on factors such as the number of users, specific features, and the vendor’s pricing model. Some vendors offer subscription-based pricing, where you pay a monthly or annual fee for access to the software. Others may operate on a per-user pricing model, where the cost is based on the number of staff using the software.

What is the typical range of pricing for hospice software?

The typical pricing range for hospice software can start from around $20 per user per month for basic plans and go up to several hundred dollars per month for advanced plans offering more features and capabilities.

What are the cheapest and most expensive hospice software options?

While prices vary depending on features and number of users, on the lower end, Jotform Hospice Management Software starts at around $25 per user per month. On the higher end, tools like MatrixCare can cost several hundred dollars per user per month.

Are there any free hospice software options available?

While most hospice software options are paid, some vendors do offer free trials or freemium versions of their tools. These typically have limited features compared to the full versions but can still provide valuable services for small or startup hospice care providers. It’s important to note that even with these free options, there may be costs associated with setup, training, and maintenance.

Other Hospice Software Reviews

Summary

In summary, choosing the best hospice software can greatly enhance the efficiency of hospice care, streamline administrative tasks, and improve patient outcomes. From the detailed evaluation of various tools, it's clear that every hospice software has its unique strengths catering to different use cases. The best choice will largely depend on your specific needs, budget, and the complexity of operations you're handling.

Here are three key takeaways to guide your decision:

  1. Define Your Needs: Understand what your hospice care organization requires the most. Is it comprehensive patient records management, intricate healthcare process modeling, or meticulous medication management? Once you've defined your needs, align them with the core functionality and key features of the hospice software options available.
  2. Consider Usability: A hospice software tool might have all the features you need, but if it's challenging to navigate, it can end up being more of a hindrance than a help. Look for software that offers an intuitive interface and has good customer support.
  3. Assess the Pricing: Hospice software options come with a wide range of pricing models, from per user per month to annual subscription fees. Remember to consider your budget, but also keep in mind the value you're getting for the price. A more expensive software may offer superior features and support, which could make it more cost-effective in the long run.

By considering these factors, you'll be well-equipped to make an informed decision on the hospice software that will best serve your needs.

What Do You Think?

Of course, the field of hospice software is continually evolving, with new tools and features being introduced regularly. If you know of a tool that you believe deserves to be on this list, we'd love to hear from you.

Your feedback not only helps us improve our resources but also supports the community by sharing valuable information. So, please don't hesitate to suggest tools that we may have missed. Your input is always welcome.

John Payne
By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.