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With decades in medical tech, I've seen and worked with a myriad of software solutions. In this review, I'll share my thorough insights on Maxident, aiming to equip you with the essential information to gauge if it's the right fit for your needs.

Maxident review featuring recall management dashboard for patient information and scheduled visit
This is a view from Maxident's recall management dashboard for patient history and information.

Maxident Product Overview

Maxident is a dedicated software designed to manage dental practices. Its primary users include dentists and dental clinic administrative staff. The tool offers efficiency in scheduling, billing, and patient record management, addressing the pressing need for streamlined dental operations. Among its standout features are advanced patient communication tools, integrated imaging, and automated recall systems.


  • Intuitive Interface: The user-friendly design makes navigation and task completion straightforward for both new and practiced users.
  • Advanced Communication Tools: Maxident facilitates easy patient interaction, from appointment reminders to treatment follow-ups.
  • Integrated Imaging: Directly link X-rays and other dental images to patient records, simplifying image access and sharing.


  • Limited Customization: The software might not fully cater to specific, unique clinic needs due to its preset features.
  • Integration Hitches: Some users find challenges when integrating Maxident with third-party applications or tools.
  • Learning Curve: While the interface is intuitive, there's an initial adjustment period, especially for those new to practice management tools.

Expert Opinion

Having scrutinized countless software tools in the medical tech space, I've found Maxident to possess a mix of commendable features and areas of improvement. Its patient communication tools and integrated imaging set it a step ahead in the dental software realm. However, when judging its flexibility, it slightly lags, especially when we talk about customization and third-party integration.

In choosing a practice management tool, those running standard dental clinics might find Maxident fitting, while those seeking extensive customization may need to weigh their options further.

Maxident: The Bottom Line

Maxident sets itself apart with its emphasis on patient communication and integrated imaging — features not always found in tandem with similar tools. The automated recall systems, especially, are a distinct touch that many clinics find invaluable. While no tool can claim universality, Maxident has crafted a niche for itself in the dental practice management arena, especially for clinics that prioritize patient interaction and efficient record management.

Maxident Deep Dive

Here's a deep dive into Maxident features, best use cases, pricing, customer support, and other purchase factors.

Product Specifications

  1. Patient Scheduling - Yes
  2. Billing & Invoicing - Yes
  3. Electronic Health Records (EHR) - Yes
  4. Insurance Management - Yes
  5. Reporting & Analytics - Yes
  6. Appointment Reminders - Yes
  7. Online Patient Portals - Yes
  8. Prescription Management - No
  9. Mobile Access - Yes
  10. Patient Registration - Yes
  11. Clinical Charting - Yes
  12. Telehealth Capabilities - No
  13. Document Management - Yes
  14. Inventory Management - No
  15. Patient Feedback Collection - Yes
  16. Secure Messaging - Yes
  17. Task Management - Yes
  18. Patient Education Materials - Yes
  19. Payment Processing - Yes
  20. Multi-location Support - Yes
  21. Customizable Templates - Yes
  22. Role-based Access Control - Yes
  23. Data Backup & Security - Yes
  24. Referral Management - Yes
  25. Revenue Cycle Management - Yes

Maxident Feature Overview

  1. Patient Scheduling: Maxident offers a smooth patient scheduling system, allowing clinics to streamline appointments and reduce administrative burdens.
  2. Billing & Invoicing: With automated billing capabilities, Maxident accelerates the invoicing process, ensuring accuracy and timely payments.
  3. Electronic Health Records (EHR): Maxident's EHR system ensures patient data remains secure, organized, and easily accessible.
  4. Insurance Management: The software simplifies insurance claim processes, reducing manual errors and speeding up claim settlements.
  5. Reporting & Analytics: Maxident's robust reporting tools offer valuable insights into clinic operations, patient demographics, and revenue streams.
  6. Online Patient Portals: These portals empower patients by giving them access to their records, appointment schedules, and billing details.
  7. Secure Messaging: Communication between patients and providers becomes simpler and more secure, enhancing patient trust.
  8. Patient Feedback Collection: Maxident values patient feedback, creating an avenue for improvement and engagement.
  9. Payment Processing: Offering multiple payment options streamlines the checkout process for both patients and administrative staff.
  10. Data Backup & Security: Maxident ensures all patient data remains backed up and protected with the highest security standards.

Standout Functionality

  1. Advanced Patient Communication Tools: Maxident takes patient communication to the next level, ensuring clinics maintain a personal touch while staying efficient.
  2. Integrated Imaging: Direct integration with imaging tools sets Maxident apart, allowing clinics to easily attach and view patient images within records.
  3. Automated Recall Systems: The software's recall system stands out by proactively reminding patients of upcoming appointments or treatments.


Maxident offers native integrations with some dental imaging tools, making the process of viewing and storing images more streamlined. They provide an API, which allows third-party developers to create bespoke integrations or functionalities tailored to specific clinic needs. Additional add-ons can further extend the software's capabilities, from enhanced reporting tools to more specialized patient communication functions.

Maxident Pricing

Pricing upon request

Ease of Use

Navigating Maxident feels intuitive, especially with its clear layout and design. The onboarding process is straightforward, guiding new users through essential functions and tools. That said, some sections, like advanced analytics, might present a slight learning curve for those unfamiliar with detailed data analysis.

Customer Support

Maxident offers multiple channels for customer support, including live chat, documentation, and webinars. Their response time is commendable, often addressing issues promptly. However, some users have noted occasional delays during peak times or when inquiring about complex functionalities.

Maxident Use Case

Who would be a good fit for Maxident?

In my experience, Maxident suits dental and orthodontic practices best, particularly those looking to streamline administrative tasks while enhancing patient communication. Its most avid users typically come from mid-sized clinics that have outgrown basic solutions and need advanced features without the complexity of large-scale hospital systems.

Teams that handle a mix of appointment scheduling, billing, and patient engagement, especially in urban settings where patient turnover is high, tend to benefit the most.

Who would be a bad fit for Maxident?

While Maxident has a range of functionalities, it might not be ideal for large hospitals or medical institutions that require an extensive suite of services beyond dental and orthodontic care. Clinics that primarily focus on specialized areas outside of dentistry might find some features redundant. Small practices with minimal administrative tasks or those already equipped with dedicated tools for each function might also feel overwhelmed by its comprehensive nature.

Maxident FAQs

What specialties does Maxident cater to?

Maxident primarily focuses on dental and orthodontic practices.

Does Maxident support multi-location practices?

Yes, Maxident supports clinics that operate in multiple locations.

Is there mobile access for Maxident?

Yes, Maxident offers mobile access for its users.

How does Maxident handle patient data security?

Maxident prioritizes data security with regular backups and advanced encryption methods.

Can I integrate my dental imaging tools with Maxident?

Yes, Maxident offers native integrations with some dental imaging tools.

Does Maxident offer telehealth capabilities?

No, as of now, Maxident doesn’t support telehealth functionalities.

Is there an API available for Maxident?

Yes, Maxident provides an API for third-party integrations.

How does Maxident handle insurance claims?

Maxident simplifies the insurance claim process with automated features and management tools.

Alternatives to Maxident

  • Dentrix: Often chosen for its detailed patient education tools, making consultations more efficient.
  • Carestream Dental: Stands out for its robust imaging and 3D modeling capabilities, especially for orthodontic practices.
  • Open Dental: Preferred for its open-source nature, allowing for a more customized patient management experience.

Maxident Company Overview & History

Maxident operates within the health tech sector, specifically catering to dental and orthodontic practices. Many mid-sized clinics across North America employ their software. The company is a private entity, and its headquarters is located in Canada. While there isn’t publicly available information about notable employees or board members, Maxident is renowned for its commitment to evolving dental technology.

Their mission statement emphasizes the importance of simplifying clinic management while maintaining the highest standards of patient care. Over the years, they've consistently enhanced their product offerings, ensuring they stay at the forefront of dental management software solutions.


Navigating the world of medical practice management software can be challenging, but Maxident makes a compelling case for dental and orthodontic clinics seeking comprehensive solutions. While it might not be for everyone, its strengths in patient communication, administration, and integration capabilities make it worth considering for many.

I encourage those who've had experiences with Maxident, be it positive or challenging, to share their insights below. Your feedback is invaluable for others in their decision-making process.

John Payne
By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.