PatientNow Review: Pros, Cons, Features and Pricing
I’ve put PatientNow under the microscope—here’s what stands out, where it falls short, and why it might (or might not) be the EMR solution your practice needs.
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PatientNow is an EMR system built specifically for aesthetic medicine practices—med spas, plastic surgery clinics, and cosmetic dermatology offices. It's a strong fit if your practice runs on elective procedures and needs clinical documentation alongside patient retention tools in one place. I'd consider it over a tool like Nextech if you want purpose-built aesthetic workflows without the implementation complexity that comes with a larger enterprise platform.
PatientNow Evaluation Summary
3/5
- Pricing upon request
- Free demo available
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We’ve been testing and reviewing medical software since 2023. As medical practice leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.
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PatientNow Overview
PatientNow, compared to other EMR pratice management software, is an all-in-one approach that combines scheduling, billing, and patient management. The interface is modern and onboarding is straightforward, but integrations can feel limited if you rely on niche third-party tools. Pricing is competitive for the feature set, and support is responsive.
I’d suggest PatientNow is best for clinics that want a unified system and value built-in automation over deep customization.
Pros
- HIPAA-compliant with role-based access controls.
- Automated patient recall and retention features.
- Built-in photography tools for before-and-after patient images.
Cons
- Limited flexibility for integrating niche third-party tools.
- Charting features are basic for advanced clinical needs.
- Customer support response times can be inconsistent.
Is PatientNow Right For Your Needs?
Who Would be a Good Fit for PatientNow?
PatientNow is a strong choice for clinics and practices that want a unified platform for patient engagement, scheduling, and documentation. Its built-in photography, automated recall, and HIPAA-compliant features make it especially valuable for visually oriented specialties and practices focused on patient retention.
You’ll get the most value if your team needs automation and workflow tools more than deep customization or complex integrations.
- Small to Mid-Sized PracticesAll-in-one functionality and straightforward onboarding suit practices without dedicated IT staff.
- Cosmetic DentistryPhoto documentation and patient communication features support cosmetic case management.
- Multi-Provider ClinicsRole-based access and scheduling tools simplify operations for teams with multiple providers.
- Dermatology PracticesAutomated recall and visual recordkeeping help dermatologists track treatment progress.
- Plastic Surgery ClinicsThe platform’s image documentation and patient engagement tools support surgical consults and follow-ups.
- MedspasPatientNow’s before-and-after photo management and consent forms are tailored for aesthetic procedures.
Who Would be a Bad Fit for PatientNow?
PatientNow isn’t ideal for organizations that need highly specialized clinical workflows, deep third-party integrations, or advanced analytics. If your team relies on custom reporting, complex billing, or integration with hospital systems, you’ll likely find PatientNow’s feature set limiting compared to other options.
- Tech-Heavy IT DepartmentsLimited API and integration options restrict IT-driven workflow customization.
- Practices With Custom BillingBilling features are designed for standard, not highly customized, billing processes.
- Research InstitutionsPatientNow doesn’t offer advanced data export or research-focused modules.
- Enterprise Health NetworksCustom reporting and analytics capabilities are limited for enterprise-level needs.
- Behavioral Health ClinicsThe platform’s charting and documentation tools aren’t tailored for behavioral health workflows.
- Large Hospital SystemsPatientNow lacks the advanced interoperability and scalability large hospitals require.
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
PatientNow Specs
- API: No
- Appointment Scheduling: Yes
- Athlete Management: No
- Audit Management: Yes
- Calendar Management: Yes
- Compliance Tracking: Yes
- Customer Management: Yes
- Dashboard: Yes
- Data Export: Yes
- Data Import: Yes
- Data Visualization: Yes
- Electronic Prescribing: Yes
- External Integrations: Yes
- File Sharing: No
- File Transfer: No
- Health Management: Yes
- HIPAA Compliance: Yes
- Inventory Tracking: Yes
- Multi-User: Yes
- Notifications: Yes
- Organization Management: Yes
- Patient Management: Yes
- Project Management: No
- Regulatory Alerts: No
- Risk Assessment: No
- Scheduling: Yes
- Supplier Management: No