PatientNow Review: Pros, Cons, Features and Pricing

Electronic Medical Records (EMR)

Centralizes patient records, treatment notes, and medical histories in one secure system. Users can quickly access and update charts, improving documentation accuracy.

Practice Management

Handles scheduling, appointment reminders, and workflow automation for daily operations. This feature helps reduce no-shows and keeps your team organized.

Patient Engagement

Offers online forms, automated reminders, and personalized communication tools. Practices can boost patient satisfaction and retention with these built-in engagement options.

Integrated Payments

Processes payments, tracks invoices, and manages financial records within the platform. Secure payment workflows help practices get paid faster and reduce manual errors.

Photography and RxPhoto

Captures, stores, and compares before-and-after images with annotation tools. This is especially valuable for aesthetic and cosmetic practices needing visual documentation.

Digital Marketing Tools

Includes AI-powered SMS/email campaigns and reputation management features. Practices can attract new patients and manage their online presence directly from the platform.

Automated Patient Recall

PatientNow’s automated recall system tracks patient follow-ups and sends reminders based on treatment timelines. This helps practices maintain high retention rates and ensures patients return for ongoing care.

Consent and Compliance Management

The platform offers digital consent forms with secure storage and audit trails. Practices can easily collect, manage, and retrieve signed documents for regulatory compliance and patient safety.

PatientNow offers a clean, modern interface that most users find intuitive, especially for scheduling, charting, and managing patient photos. Onboarding is straightforward, with guided setup and helpful training resources. Users often mention that daily tasks like appointment booking and documentation are quick to learn.

However, some advanced features—like reporting or custom workflows—can require extra support or training, so practices with complex needs may need more time to get fully comfortable.

PatientNow’s onboarding process is structured and hands-on, with dedicated implementation specialists guiding new users through setup and data migration. Many users appreciate the personalized training sessions and access to a resource library with tutorials and FAQs. 

The platform’s onboarding timeline is generally reasonable for small to mid-sized practices, but some users report delays when migrating large amounts of data. Ongoing support is available, though response times can vary depending on the issue’s complexity.

PatientNow offers support through phone, email, and an online help center, giving users multiple ways to get assistance. Many users say the support team is knowledgeable and helpful, especially during onboarding and troubleshooting. The resource library and training materials are useful for self-service, but practices with urgent needs may find the wait for live support frustrating at times.

However, some report inconsistent response times and occasional delays with complex issues.

PatientNow integrates with AesthetixCRM, Canfield Imaging Systems, Fullscript, Patient Approved, TouchMD, Cherry, Optum, Clinical Pathology Laboratories, Aspire, and Greenway Health, among others.

PatientNow does not publicly advertise an open API or direct connections with third-party integration tools.

PatientNow is priced at a premium, but many users feel the all-in-one platform and specialty features justify the investment for aesthetic and elective practices. The cost can be high for smaller clinics, but the bundled tools—like photography, marketing, and patient engagement—reduce the need for extra software.

• PatientNow Essentials (Med Spa & Wellness Solution): An all-in-one web platform for med spas with scheduling, AI marketing, payments, and performance analytics.
• PatientNow Pro (Plastics & Derm Solution): An advanced solution for plastics and dermatology with reporting, insurance billing, lab integrations, and e-prescribing.