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With decades in healthcare tech under my belt, I've seen software come and go. In this review, I'll give you a thorough look at SimplePractice healthcare practice management software. My aim is to equip you with the facts and insights you need to decide if this tool fits your needs. Read this SimplePractice review.

SimplePractice software dashboard
SimplePractice helps you take control of your finances with its reports on your income

SimplePractice Software Overview

SimplePractice organizes and automates key aspects of healthcare management such as scheduling, billing, and client interactions. Targeted at private practitioners and small healthcare facilities, the tool delivers ease of use and efficiency by centralizing key tasks in one platform. It excels in alleviating the challenge of manual data entry and disjointed communications, boasting features such as a robust client portal and enhanced security measures.


  • Intuitive Design: The software offers a design that users find straightforward, which minimizes the learning curve and time spent on training.
  • Comprehensive Features: The client portal offers a host of functionalities, from appointment setting to document sharing, making it a convenient one-stop solution for patient engagement.
  • HIPAA Compliance: In an industry where client confidentiality is paramount, SimplePractice stands strong with its robust security protocols.


  • Rigidity: The platform could offer more customization options, which would make it more adaptable to specific healthcare settings or unique practice requirements.
  • Ecosystem: While functional, SimplePractice doesn’t integrate as extensively with other specialized healthcare software.
  • Investment: For smaller practices, the price point might be a concern, especially when additional features require separate purchases.

Expert Opinion

Having reviewed and used countless healthcare practice management software options, I can say SimplePractice ranks high but isn't without its limitations. In terms of features, functionality, and user interface, it delivers well. The platform’s security is also commendable, meeting industry standards for HIPAA compliance.

However, the cost could be a sticking point for some, and the limited integrations and customization could turn off practices looking for a highly tailored solution. When selecting SimplePractice, consider the size and specific needs of your practice, as it tends to serve small to medium-sized operations best.

SimplePractice: The Bottom Line

What sets SimplePractice apart is its focus on offering an intuitive and centralized experience, effectively bundling key healthcare management tasks without overwhelming the user. It particularly shines with its client portal, which provides robust functionalities that few competitors can match. In my judgment, these elements position SimplePractice as a top-tier choice for those looking to streamline administrative efforts effectively.

SimplePractice Deep Dive

Product Specifications

  1. Appointment Scheduling - Yes
  2. Billing Management - Yes
  3. Document Management - Yes
  4. Insurance Verification - Yes
  5. Patient Records - Yes
  6. Telehealth Integration - Yes
  7. Messaging/Communication - Yes
  8. Reporting and Analytics - Yes
  9. Treatment Plans - Yes
  10. HIPAA Compliance - Yes
  11. Patient Portal - Yes
  12. Inventory Management - No
  13. Referral Management - No
  14. Calendar Sync - Yes
  15. Mobile App - Yes
  16. Online Booking - Yes
  17. Progress Notes - Yes
  18. Customizable Templates - Yes
  19. Secure Messaging - Yes
  20. Credit Card Processing - Yes
  21. Invoicing - Yes
  22. Insurance Claims - Yes
  23. Wellness Programs - No
  24. Intake Forms - Yes
  25. Group Practice Management - Yes
Simplepractice review showing the tool calendar screenshot
Take control of your time with the calendar option offered by SimplePractice.

Feature Overview

  1. Appointment Scheduling - With SimplePractice, clinicians can easily schedule, reschedule, or cancel appointments. This feature surpasses basic calendar functionalities with its intuitive user interface.
  2. Billing Management - The billing features support a range of financial tasks from invoicing to insurance claims. The system offers smart solutions, such as biller roles, to facilitate complex billing needs.
  3. Telehealth Integration - One of the unique aspects of SimplePractice is its robust telehealth functionality. Providers can conduct sessions with high-quality video conferencing, setting it apart from some competitors.
  4. Messaging/Communication - The platform supports secure messaging between providers and clients. The HIPAA-compliant messaging ensures privacy and confidentiality.
  5. Reporting and Analytics - From simple analytics to in-depth reports, SimplePractice offers a comprehensive view of your practice’s performance. The ease of pulling specific metrics makes this feature a standout.
  6. Patient Portal - Their client portal supports paperless intakes, treatment plans, and other patient interactions. The portal streamlines the patient experience, saving valuable time for both clinicians and patients.
  7. Mobile App - The mobile app brings essential plan features to your Android or iOS device, providing a mobile, agile solution for healthcare providers.
  8. Credit Card Processing - SimplePractice offers in-house credit card processing. While not unique, the integration within the same ecosystem simplifies financial transactions.
  9. HIPAA-Compliant - All features comply with HIPAA regulations, providing peace of mind for both providers and clients in regard to data security and privacy.
  10. Customizable Templates - The EMR system is customizable, allowing for specific templates for different treatment plans and assessments.

Standout Functionality

  1. Telehealth Integration - The high-quality video conferencing elevates the standard telehealth features, offering a solution that caters specifically to the needs of mental and behavioral health providers.
  2. Client Portal - The paperless intakes and integrated treatment plans make the patient portal unique in its functionality and scope.
  3. Customizable Templates - The ability to create specialty-specific templates makes this system adaptable for various healthcare disciplines.


SimplePractice integrates natively with Google Calendar. It also offers an API for those who need to integrate it with other systems. Add-ons for advanced scheduling and billing are available to enhance its core features.


  • Essential Plan: $39/user/month (Billed annually), which includes basic features like appointment reminders, credit card processing, and invoicing.
  • Group Plan: $59/user/month (min 5 seats, + $49 base fee per month)), additional features like enhanced reporting and analytics are included.

Ease of Use

The interface of SimplePractice is generally user-friendly and intuitive, which makes the onboarding process less cumbersome. However, some might find the billing features a bit intricate to navigate initially, especially when dealing with insurance claims and complex invoicing.

Customer Support

When it comes to customer support, I find SimplePractice offers a variety of channels including documentation, webinars, and live chat. The response times are generally reasonable, usually within a few hours. However, some customers express frustrations over limited phone support, especially for more complex issues that may require detailed explanations.

SimplePractice Use Case

Who would be a good fit for SimplePractice?

If you're a solo practitioner or part of a small to medium-sized group practice in the mental health care sector, SimplePractice could be an excellent fit for you. The system excels in environments that require HIPAA-compliant secure messaging, customizable templates, and telehealth functionalities. Providers who are keen on a comprehensive client portal for things like treatment plans, intake forms, and online appointments tend to be the most loyal and avid users.

Who would be a good fit for SimplePractice?

SimplePractice may not be ideal for large healthcare organizations or those in specialized fields that require more than what a generalized EHR system can offer. If inventory management or in-depth referral management is critical for your operation, you might find SimplePractice lacking. Disappointed customers often cite limitations in these more specialized areas of healthcare management.

SimplePractice FAQs

What is the 30-day trial about?

The 30-day trial offers new users a chance to explore the features of SimplePractice without any financial commitment.

Is SimplePractice HIPAA-Compliant?

Yes, SimplePractice is a HIPAA-compliant platform, ensuring the secure and confidential handling of medical information.

How does the billing work?

The billing features in SimplePractice support invoicing, insurance claims, and credit card processing, making it easier to manage the financial aspects of a healthcare practice.

Does SimplePractice offer a mobile app?

Yes, a mobile app for both Android and iOS is available, allowing you to manage your practice on the go.

What types of practices can use SimplePractice?

SimplePractice is suitable for solo practices, small businesses, and medium-sized group practices, particularly in the mental and behavioral health sectors.

Is there a limit to how many providers can use it?

No, SimplePractice offers plans that can scale with the size of your practice.

Are there native integrations?

Yes, SimplePractice natively integrates with Google Calendar and also provides an API for other custom integrations.

Does it support telehealth?

Yes, SimplePractice includes a robust telehealth feature with high-quality video conferencing.

Alternatives to SimplePractice

  • TheraNest: Ideal for practices that require a strong focus on psychotherapy notes and assessments.
  • TherapyNotes: Known for its billing features and excellent customer support, making it ideal for practices that have complex billing needs.
  • Capterra: Offers a wide range of practice management solutions for various healthcare disciplines, with some excelling in inventory and referral management.

Know more options in this list of best EHR software.

SimplePractice Company Overview & History

SimplePractice provides practice management software primarily targeted at mental health care providers. It's used by solo practitioners, small businesses, and group practices. The company is privately owned and headquartered in California. Notable board members or advisors are not publicly disclosed. Their mission statement revolves around streamlining healthcare management with an emphasis on ease of use and comprehensive solutions. Founded in 2012, the company has consistently expanded its range of features and its customer base.


In conclusion, SimplePractice offers a robust set of features tailored primarily for mental and behavioral health professionals. Its intuitive design, combined with an array of functionalities from appointment scheduling to secure messaging, makes it a top contender in the field of practice management software. Feel free to comment and share your experiences with SimplePractice or visit our healthcare tools section for more reviews on healthcare practice management software.

By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.