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With decades of experience in healthcare tech, I've seen countless EHR and patient engagement platforms. Elation Health's EHR software is one that many consider for its promise of better patient engagement and streamlined operations. In the following review, I'll break down its features, capabilities, and limitations. By the end of this Elation Health review, you should have all the information you need to decide if this is the right fit for your practice.

elation health review - software
This software has different tools that allow you to have all your medical activity organized

Elation Health EHR Software Overview

Elation Health provides an EHR and patient engagement platform. Target users mainly include small to medium-sized healthcare practices. The tool simplifies administrative workflows and enhances patient interaction. It aims to solve the problems of data fragmentation, time-consuming charting, and subpar patient engagement. Among its best features are its intuitive user interface, robust patient engagement tools, and interoperability with various healthcare systems.


  • Intuitive UI: The user interface minimizes clicks and maximizes efficiency, making it easier for healthcare providers to focus on patient care.
  • Patient Engagement: Features such as a patient portal and messaging facilitate more effective communication between healthcare providers and patients.
  • Interoperability: Elation Health successfully integrates with multiple healthcare systems, streamlining the flow of information across platforms.


  • Limited Scalability: The software is less suited for large healthcare institutions, which may require more robust functionalities.
  • Customization Lacks: While user-friendly, the software offers limited customization options to tailor it to specific needs.
  • Initial Learning Curve: The wealth of features can be overwhelming initially, necessitating a period of adjustment for the user.

Expert Opinion

In a saturated market of EHR and patient engagement platforms, Elation Health holds its own but is not without its limitations. The software provides a well-balanced mix of ease of use, robust features, and efficient patient engagement capabilities. On the flip side, its limited scalability and customization options may not cater to all healthcare environments. In my judgment, based on features, functionality, support, and other specifications, it excels in settings such as small to medium-sized practices. However, large institutions might find it lacking in certain respects.

Elation Health: The Bottom Line

Elation Health distinguishes itself through its focus on effective patient engagement and its straightforward user interface. While many platforms can manage health records or facilitate patient communications, few do both in a manner that genuinely simplifies the life of healthcare providers. Its interoperability and user-centric design make it a strong contender in the EHR and patient engagement software landscape.

Elation Health Deep Dive

Product Specifications

  1. Patient Records - Yes
  2. Telemedicine - Yes
  3. E-prescribing - Yes
  4. Lab Results Integration - Yes
  5. Workflow Customization - No
  6. Patient Portal - Yes
  7. Referral Management - Yes
  8. Medical Billing - No
  9. HIPAA Compliant - Yes
  10. Real-time Updates - Yes
  11. Revenue Cycle Management - No
  12. Practice Management - Yes
  13. Custom Templates - No
  14. ONC-ATCB Certified - Yes
  15. Patient Scheduling - Yes
  16. Direct Care Tools - Yes
  17. Electronic Medical Records (EMR) - Yes
  18. Electronic Health Records (EHR) - Yes
  19. SaaS Architecture - Yes
  20. Customer Support - Yes
  21. User Reviews and Ratings - Yes
  22. Telehealth Capabilities - Yes
  23. Virtual Care - Yes
  24. Web-based - Yes
  25. Native Integrations - Yes

Feature Overview

  1. Patient Records: Elation Health enables the smooth recording of patient history and data, crucial for medical practice.
  2. Telemedicine: The platform provides telehealth functionality, not just a secondary add-on but as an integrated part of patient care.
  3. E-prescribing: Sending prescriptions to pharmacies directly from the Elation Health interface improves the workflow significantly.
  4. Lab Results Integration: This is not a separate feature but directly integrates within the patient's electronic health records, making it easy for clinicians to make informed decisions.
  5. Patient Portal: The patient portal is specifically designed for patient engagement, enabling users to access their health data and communicate with providers.
  6. Referral Management: The platform streamlines the referral process, making it easier for primary care doctors to connect with specialists.
  7. HIPAA Compliant: Compliance with healthcare regulations is not just a feature but is built into the very fabric of the platform.
  8. Real-time Updates: The software keeps everyone in the loop by updating patient records and other vital information in real-time.
  9. Practice Management: From scheduling to practice workflows, Elation Health offers tools that help manage the entire operation.
  10. Customer Support: Reliable customer support is available, making it easier to resolve issues and continue with your healthcare duties efficiently.
elation health software - dashboard screenshot
The nature of the software allows you to organize the software for convenience

Standout Functionality

  1. Integrated Telehealth: Unlike some EHRs that tack on telehealth as an afterthought, Elation Health seamlessly incorporates it as part of the main interface.
  2. Real-time Updates: While many platforms offer updates, the speed and efficiency of real-time updates in Elation Health are notable.
  3. Patient-Provider Communication: The patient portal isn’t just for viewing records; it's designed for robust interaction between the patient and healthcare providers.


Elation Health provides native integrations with several lab facilities and pharmacies. It also offers an API, enabling custom integrations that can extend its functionality further. The platform supports add-ons for functions like advanced reporting and analytics.


Pricing is upon request.

Ease of Use

Elation Health's user interface is quite intuitive, which facilitates the onboarding process. While the wealth of features can initially seem overwhelming, navigation becomes second nature quickly. However, limited customization options can be a hurdle for those wanting to tailor the software to specific workflow needs. Overall, the tool aims for ease of use but does not compromise on comprehensive functionality.

Customer Support

Elation Health offers customer support via multiple channels including live chat, email, and phone. They also provide robust documentation and the occasional webinar. While the support team is generally responsive, there's room for improvement in specialized support, especially concerning complex medical practice workflows.

Elation Health Use Case

Who would be a good fit for Elation Health?

In my view, Elation Health best serves primary care practices and smaller specialized clinics where patient engagement and streamlined workflows are of utmost priority. Those most loyal to this EHR software often cite its integrated telemedicine and real-time updates as significant advantages. Elation Health seems to fit well in healthcare environments that require high levels of patient-provider communication.

Who would be a bad fit for Elation Health?

Clinics or healthcare institutions looking for extensive customization options might find Elation Health lacking. Its features are not as malleable as some other EMR systems. Large teams with complicated workflows also report frustrations, mainly due to limited advanced practice management features.

Elation Health FAQs

What types of medical practices can use Elation Health?

Elation Health caters primarily to primary care practices and smaller specialized clinics.

Is Elation Health HIPAA compliant?

Yes, Elation Health is HIPAA-compliant.

Does the software offer telemedicine features?

Yes, telemedicine is integrated into Elation Health’s suite of services.

What kinds of customer support does Elation Health offer?

Customer support is available via live chat, phone, and email. Documentation and webinars are also provided.

Is real-time updating available?

Yes, the software updates patient records and other vital information in real-time.

Is Elation Health cloud-based?

Yes, it is a web-based solution which means you can access it from anywhere.

Can I integrate lab results within the patient records?

Yes, lab results can be directly integrated within the patient’s electronic health records.

What is Elation Health’s pricing model?

Pricing information for Elation Health is available upon request.

Alternatives to Elation Health

  • AdvancedMD: Better suited for larger practices due to its extensive customization options. Learn more about the tool in this AdvancedMD review.
  • Cerner PowerChart: Known for its strong data analytics features, it excels where Elation Health lags.
  • Kareo: Offers medical billing services, a feature absent in Elation Health.

Need more options? Check out this list of the best cloud-based EHR software in the market.

Elation Health Company Overview & History

Elation Health is a San Francisco-based company focused on improving patient engagement and streamlining healthcare providers' workflow. It is used mainly by primary care and smaller specialized clinics. The company remains privately owned. Their mission is to help physicians focus on their patients rather than administrative tasks. While specific milestones are not widely published, user reviews and growing market presence indicate steady growth and refinement of their offerings.


After thorough evaluation, Elation Health emerges as a robust option for primary care practices that want to improve their patient engagement and streamline day-to-day tasks. Its limitations, mainly in the advanced practice management and customization options, might not make it suitable for everyone. Feel free to comment and share your experiences with Elation Health. For more insights and reviews, visit our healthcare tools section, where you'll find other reviews of different EHR and patient engagement software.

By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.