ChiroTouch Review: Pros, Cons, Features & Pricing

Read my honest review of ChriroTouch, an all-in-one chiropractic EHR software solution. I cover key features, pros and cons, and pricing.

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By John Payne

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ChiroTouch is a chiropractic EHR built specifically for chiropractic practices that need integrated documentation, scheduling, and billing in a single system. I'd consider it if you're running a busy chiropractic clinic and want software purpose-built for your specialty rather than a general practice management tool adapted for it. Compared to something like Jane App, ChiroTouch goes deeper on chiropractic-specific workflows—SOAP note templates, outcome assessments, and chiropractic billing codes—making it a stronger fit when documentation volume and specialty accuracy are your priorities.

ChiroTouch Evaluation Summary

ChiroTouch streamlines chiropractic care with integrated EHR, billing, and scheduling.
Customer rating

4.1/5

Pricing
  • Price upon request
  • Free demo available

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We’ve been testing and reviewing medical software since 2023. As medical practice leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.

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Is ChiroTouch Right For Your Needs?

Who Would be a Good Fit for ChiroTouch?

  • Medium Clinics
    Your practice benefits from ChiroTouch's robust scheduling and documentation tools, making patient management seamless.
  • Multi-Doctor Offices
    ChiroTouch Cloud supports multiple users efficiently, so your team can collaborate without interruption.
  • Busy Practices
    The software's efficient workflow features help your team manage high patient volumes effectively.
  • Tech-Savvy Teams
    If your team adapts quickly to new technology, ChiroTouch's advanced features enhance your operations with plenty of add-ons.
  • Customer-Focused Clinics
    Strong customer support ensures your team gets the help needed to provide excellent patient care.
  • Data-Driven Practices
    ChiroTouch's reporting tools, though not highly customizable, offer valuable insights for your data analysis needs.

Who Would be a Bad Fit for ChiroTouch?

  • Small Practices
    The complexity and cost of ChiroTouch can be excessive for your needs if you just need basic patient records and front desk support.
  • Budget-Conscious
    Teams If your team operates on a tight budget, ChiroTouch's pricing may not align with your financial constraints.
  • Customization Seekers
    ChiroTouch's limited reporting customization options might not meet your specific analytical needs.
  • Tech-Averse Users
    If your team struggles with new technology, ChiroTouch's advanced features could be a hurdle.
  • Low-Volume Clinics
    For practices with fewer patients, the extensive capabilities of ChiroTouch may be unnecessary.
  • Quick-Start Operations
    If you need a simple, plug-and-play solution, ChiroTouch's onboarding process might feel too involved.

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.

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