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With decades in healthcare tech under my belt, I've seen and tested a vast array of systems. I'm here to offer an in-depth CarePaths review of this practice management solution. By the end of this review, you'll have the clarity and insight needed to determine if this software aligns with your needs. Let's explore together.

Carepaths review showing the tool's main dashboard view
Get a panoramic view of all the factors related to your professional activity in CarePaths.

CarePaths System Overview

CarePaths facilitates efficient patient management for mental health professionals. It primarily serves therapists, psychiatrists, and clinics in the mental health sector. The tool offers better patient engagement and reduced administrative burdens, addressing the major pain points of scheduling, billing, and patient documentation. Among its standout features are secure messaging, integrated teletherapy, and outcomes tracking.


  • Secure Messaging: CarePaths ensures patient-practitioner communication remains confidential and HIPAA compliant.
  • Integrated Teletherapy: The platform allows professionals to connect with patients virtually, fostering flexibility and accessibility.
  • Outcomes Tracking: Professionals can gauge treatment effectiveness by tracking patient progress and response over time.


  • Learning Curve: Some users might find initial navigation and usage a bit challenging.
  • Limited Customization: The platform may not offer as much customization as some clinics might desire.
  • Integration Limitations: There might be constraints when integrating with certain third-party tools or electronic health record systems.

Expert Opinion

Having spent extensive time comparing CarePaths with other practice management solutions, I've formed a nuanced view of its position in the market. In terms of features, CarePaths manages to offer secure messaging and integrated teletherapy, features that have become vital in our increasingly digital age. However, while the outcomes tracking is a noteworthy addition, the tool might falter slightly when we judge its ease of onboarding and its potential integration limitations.

Still, I believe Carepaths offers a set of functionalities that could suit solo practitioners or smaller clinics, particularly those that prioritize patient engagement and desire an integrated teletherapy solution.

CarePaths: The Bottom Line

CarePaths stands apart in the crowded field of practice management solutions with its dedicated focus on mental health professionals. Its emphasis on secure communication, combined with its integrated teletherapy feature, underscores its commitment to current trends in healthcare. Furthermore, the outcomes tracking enables professionals to make informed decisions about treatment pathways. While other platforms might boast a broader range of features, CarePaths zeroes in on what’s essential for the mental health sector, making it a noteworthy contender in its niche.

CarePaths Deep Dive

Product Specifications

  1. Patient Scheduling: Yes
  2. Billing and Invoicing: Yes
  3. Secure Messaging: Yes
  4. Treatment Plans: Yes
  5. Patient Records: Yes
  6. Teletherapy Integration: Yes
  7. e-Prescribing: Yes
  8. Insurance Claims Management: Yes
  9. Clinical Documentation: Yes
  10. Eligibility Verification: No
  11. HIPAA Compliant: Yes
  12. Online Therapy Integration: Yes
  13. EMR/Charting: Yes
  14. Patient Portal: Yes
  15. Workflow Customization: No
  16. Email Reminders: Yes
  17. Outcomes Tracking: Yes
  18. Appointment Reminders: Yes
  19. Telehealth Functionality: Yes
  20. User Reviews and Feedback: No
  21. Assessments: Yes
  22. Templates: Yes
  23. Wellness Tracking: No
  24. ONC-Certified: Yes
  25. Claims Management: Yes
  26. Electronic Medical Record: Yes
CarePaths' EHR dashboard overview
This is CarePaths' EHR dashboard overview.

Feature Overview

  1. Patient Scheduling: Streamlines the process of setting appointments, minimizing scheduling conflicts.
  2. Billing and Invoicing: Simplifies the invoicing and billing process, ensuring timely compensation for clinicians.
  3. Secure Messaging: Provides a safe channel for patient-clinician communication, safeguarding sensitive information.
  4. Teletherapy Integration: Allows clinicians to conduct therapy sessions remotely, catering to the needs of modern patients.
  5. e-Prescribing: Offers a digital solution for prescribing medications, ensuring timely delivery to pharmacies.
  6. Clinical Documentation: Facilitates comprehensive recording of patient interactions and treatment.
  7. HIPAA Compliant: Ensures that all data and interactions are compliant with healthcare standards.
  8. EMR/Charting: Centralizes patient data, ensuring efficient and accurate diagnosis and treatment.
  9. Patient Portal: Gives patients access to their treatment plans, schedules, and other pertinent information.
  10. Email Reminders: Helps in minimizing missed appointments, thus maintaining a consistent treatment schedule.

Standout Functionality

  1. Teletherapy Integration: While many platforms offer telehealth options, CarePaths' integrated teletherapy function is tailored specifically for mental health interactions.
  2. Secure Messaging: CarePaths prioritizes the security of patient-practitioner communication, ensuring it's both encrypted and HIPAA compliant.
  3. e-Prescribing: The seamless integration of electronic prescriptions stands out, offering practitioners a fast and efficient method of medication delivery.


CarePaths provides out-of-the-box integrations with major billing and electronic health record systems. The software also offers an API, allowing for potential custom integrations and extended functionalities. There are also add-ons available, such as advanced billing modules, which can enhance the platform's capabilities.


Measurement Based Care

Offered by Bruce Wampold Phd, this service is free for up to 30 clients per clinician. For unlimited MBC, there's a fee of $9 per clinician. It's a comprehensive tool suitable for all types of therapy, emphasizing medication adherence and monitoring side effects. Designed to be easy for clients, therapists benefit from zero administrative burdens. Among its features are a digital front door for online referrals and CE credits for licensed California psychologists. Clinicians can also customize from over 40 assessments and start for free.

EHR and Measurement Based Care Package

Priced at $49 per month, this package offers an all-inclusive practice management system. Its features encompass clinical documentation, treatment planning, and teletherapy support, including group sessions. The package also supports electronic billing, free claims, and appointment reminders via free SMS. Additionally, it offers free eligibility verification, a patient portal and mobile app, and ONC-certified EHR. Notably, there's a free 30-day trial available, requiring no credit card details for initiation.

Special Pricing Options

For those just starting out, there's a $10 per month package covering up to 15 sessions. Group pricing structures vary, with licensed therapists at $49/month, part-time therapists at $34/month, and students at $5.75/month. All tiers permit unlimited administrative staff and again, a free 30-day trial is available without needing credit card information.

Enterprise Solutions

This encompasses a variety of specialized services catering to FQHC, SBHC, researchers, and those in collaborative care or integrated primary care. There's also API integration available for more advanced tech needs.

Ease of Use

Navigating CarePaths feels intuitive for most parts, with a layout that’s structured and organized. While its teletherapy and secure messaging features are straightforward, some areas like billing might require a slight learning curve. Onboarding is facilitated with helpful tutorials, but mastering some advanced features might need a bit more time.

Customer Support

CarePaths seems to prioritize customer support with various channels like live chat, documentation, and webinars. This is a great support for the users, however, some of them have reported occasional delays in response times. It's worth noting the plethora of resources available, ensuring users can find answers even outside of direct support.

CarePaths Use Case

Who would be a good fit for CarePaths?

From my perspective, CarePaths suits smaller to medium-sized clinics specializing in mental health care. Solo practitioners, therapists, and social workers find immense value, especially those seeking teletherapy and secure messaging functionalities.

Who would be a bad fit for CarePaths?

Larger institutions or those requiring intricate workflow customizations might find CarePaths a tad restrictive. Additionally, environments heavily reliant on third-party integrations might experience limitations.

CarePaths FAQs

Does CarePaths support e-prescribing?

Yes, CarePaths has integrated e-prescribing capabilities.

Is CarePaths HIPAA compliant?

Yes, the cloud-based platform ensures all patient data and communications are HIPAA compliant.

Can I use CarePaths for teletherapy sessions?

Yes, CarePaths offers integrated teletherapy functionality tailored for mental health professionals.

Is there an integrated patient portal in CarePaths?

Yes, patients have access to their information, treatment plans, and schedules through the portal.

How does CarePaths handle billing?

CarePaths provides features for billing and invoicing, streamlining the compensation process for clinicians.

Does CarePaths offer appointment reminders?

Yes, email reminders are sent to ensure consistent treatment schedules and minimize missed appointments. This will help with your appointment management.

Is there an API available for CarePaths?

Yes, CarePaths offers an API for potential custom integrations.

Can I integrate CarePaths with other electronic health record systems?

Yes, CarePaths offers out-of-the-box integrations with major EHR systems.

Alternatives to CarePaths

  • TheraNest: Better suited for larger institutions requiring extensive reporting features.
  • SimplePractice: Ideal for those looking for an intuitive interface with robust scheduling tools.
  • TherapyNotes: Offers extensive note-taking capabilities tailored for mental health professionals.

Need more options for your EHR needs? This list of the best practice management tools will definitely help you.

CarePaths Company Overview & History

CarePaths primarily offers an electronic health record system tailored for behavioral health professionals. Used by a diverse range of companies in the healthcare sector, its emphasis lies in ensuring secure and effective patient management. CarePaths operates with a mission to streamline the complexities associated with practice management. While specific milestones of the company's journey and its ownership structure remain undisclosed, the vision is clear: to provide robust and user-friendly tools for mental health professionals.


After delving into CarePaths and its various facets, it’s evident that it's a potent tool for mental health professionals. Its standout features like integrated teletherapy and secure messaging position it well in the competitive landscape. While it may not cater to every need, its specificity is its strength. Your insights and experiences with Carepaths are invaluable.

I encourage sharing your thoughts and do explore our healthcare tools section for more comprehensive reviews on various practice management software.

By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.