Navigating the world of chronic care management (CCM) can be a complex task for healthcare organizations, I understand this because I've seen it, too. Implementing CCM software can be your key to streamlining these processes and increasing the profitability of your CCM program. Whether you're a part of ACOs, looking for better transitions in care management services, or striving to improve your health outcomes, the right management solutions can make a world of difference.
A robust care management solution, accessible from your Android smartphones or other devices, is more than just a software system; it's a catalyst for comprehensive care plans that seamlessly coordinate care. It can also aid in managing MIPS, increase in-house efficiency, and even boost wellness through effective referrals. It transforms how you deliver and manage chronic care. With the right CCM software, you can streamline workflow, improve patient outcomes, and maximize reimbursement, all while maintaining high standards of care. I trust that among these, you'll find a solution that will truly augment your capacity to provide excellent chronic care management services.
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Best Chronic Care Management Software Summary
This comparison chart summarizes pricing details for my top chronic care management software selections to help you find the best one for your budget and business needs.
| Tool | Best For | Trial Info | Price | ||
|---|---|---|---|---|---|
| 1 | Best for pharmaceutical management and tracking | Free demo + free expert consultation available | From $126/month (billed annually) | Website | |
| 2 | Best for customizable electronic health records | Free demo available | Pricing upon request | Website | |
| 3 | Best for intuitive and user-friendly interface | Free demo available | Pricing upon request | Website | |
| 4 | Best for its cloud-based unified system | Free demo available | Pricing upon request | Website | |
| 5 | Best for its robust telemedicine capabilities | From $729/user/month, (min 2 seats). | Website | ||
| 6 | Best for long-term post-acute care facilities | Free demo available | Pricing upon request | Website | |
| 7 | Best for its AI-driven predictive analytics | Pricing upon request. | Website | ||
| 8 | Best for managing specific chronic diseases | From $15/user/month. | Website | ||
| 9 | Best for its multi-specialty telehealth capabilities | From $30/user/month, (billed annually). | Website | ||
| 10 | Best for patient engagement and communication | Pricing upon request. | Website |
Best Chronic Care Management Software Reviews
Below are my detailed summaries of the best chronic care management software that made it onto my shortlist. My reviews offer a detailed look at the key features, pros & cons, integrations, and ideal use cases of each tool to help you find the best one for you.
1Best for pharmaceutical management and trackingRXNT
- Free demo + free expert consultation available
- From $126/month (billed annually)
Visit WebsiteRating:4.3/5
Here is a view of RXNT's software for patient dashboard RXNT is a software solution specifically designed to facilitate the management and tracking of pharmaceuticals within healthcare practices. Its feature set is tailor-made for pharmacies and medical establishments that deal heavily with medication management, aligning well with its 'best for' statement.
Why I Picked RXNT: I chose RXNT for this list due to its specialized focus on pharmaceutical management and tracking. This makes it a unique tool compared to general chronic care management software. Its extensive feature set for medication tracking and management is something that truly sets RXNT apart.
Standout features & integrations:
RXNT boasts a variety of features including drug inventory management, prescription tracking, and medication therapy management. These are designed to ensure precision and efficiency in handling medication-related tasks. It also offers integrations with major Electronic Health Record systems (EHRs) and pharmacy billing systems, enhancing the tool's interoperability and ensuring seamless data exchange for effective patient care and billing.
Learn more about RXNT:
Best for customizable electronic health records- Free demo available
- Pricing upon request
Visit WebsiteRating:3.9/5
Here is a view on sample devices from DrChrono's software with average payment analysis DrChrono is a healthcare technology platform that offers electronic health records (EHR) with high-level customization options. Its flexibility in molding the system to fit unique healthcare practice needs makes it optimal for those who require a more personalized EHR experience.
Why I Picked DrChrono: I selected DrChrono because of its robust and customizable EHR capabilities. When compared to other systems, it offers a level of adaptability that allows healthcare providers to tailor their EHR experience to match their unique needs and workflows. I believe it is the best choice for those seeking EHR customization.
Standout features & integrations:
DrChrono provides key features such as appointment reminders, billing, and a patient portal. But what truly stands out is its customizable EHR which allows for template creation, tailored patient education, and clinical workflow customization. It integrates smoothly with various healthcare apps, medical billing services, and laboratories.
Learn more about DrChrono:
Best for intuitive and user-friendly interface- Free demo available
- Pricing upon request
Visit WebsiteRating:3.9/5
Here is a screenshot of ChartLogic's dashboard for patient information ChartLogic is a specialized electronic health record (EHR) system built to support medical practices. It's particularly distinguished by its user-friendly and intuitive interface that makes chronic care management easier for healthcare professionals.
Why I Picked ChartLogic: I selected ChartLogic for this list because it stands out in delivering an uncomplicated and intuitive user experience. In the field of chronic care management, the ease of use is paramount to ensure healthcare providers can focus more on patients rather than grappling with complicated software. With its straightforward design, ChartLogic embodies this principle, making it the optimal choice for those prioritizing usability.
Standout features & integrations:
ChartLogic offers essential features such as electronic medical records (EMR), practice management, and patient portal capabilities. Its standout feature, however, is the simplicity and intuitiveness of its interface, enabling users to navigate the system with minimal training. ChartLogic also integrates well with laboratory systems, radiology centers, and other healthcare systems, allowing providers to have an integrated, holistic view of their patients' health.
Learn more about ChartLogic:
Best for its cloud-based unified system- Free demo available
- Pricing upon request
Visit WebsiteRating:3.4/5
Here is a screenshot of AthenaHealth's software installed for patient vitals dashboard athenahealth is a leading provider of network-enabled services for healthcare and point-of-care mobile apps. It also delivers a cloud-based electronic health record (EHR) system that aims to create a thriving ecosystem to deliver accessible, high-quality, and sustainable healthcare. Given its holistic, cloud-based approach, athenahealth stands out as the best choice for a unified system in healthcare.
Why I Picked athenahealth: I chose athenahealth for its commitment to providing a unified and connected healthcare experience. The tool distinguishes itself by being more than an EHR - it's a healthcare ecosystem that brings together patients, providers, and payers. I determined athenahealth to be best for its cloud-based unified system, given its extensive features that cater to the vast spectrum of healthcare needs.
Standout features & integrations:
athenahealth's primary features include EHR, medical billing, patient engagement, and care coordination, all integrated under a single, cloud-based system. Additionally, it also offers population health management to help providers deliver effective, patient-centered care. athenahealth connects with a variety of medical billing systems, labs, and pharmacies, promoting seamless data exchange and streamlining operations. It also integrates well with popular calendar systems to support appointment scheduling and reminders.
Learn more about athenahealth:
Best for its robust telemedicine capabilities- From $729/user/month, (min 2 seats).
Visit WebsiteRating:0.0/5
Here is a screenshot of AdvanceMD's product management feature AdvanceMD is a comprehensive healthcare software solution that simplifies the business side of running a medical practice. With its robust telemedicine capabilities, it stands out as an exceptional choice for practices that wish to enhance their remote healthcare services.
Why I Picked AdvanceMD: In my assessment, the robust telemedicine capabilities of AdvanceMD were a key factor in its selection. As telemedicine becomes more critical in the current healthcare landscape, I also believe this feature makes AdvanceMD a vital asset for clinics looking to deliver quality remote healthcare.
Standout features & integrations:
Beyond its telemedicine module, AdvanceMD provides a well-rounded suite of features like EHR, practice management, and patient engagement tools. Also, these capabilities synergize well, providing a seamless workflow for healthcare providers. Moreover, AdvanceMD supports a wide array of healthcare applications, ensuring seamless data exchange with lab systems, billing solutions, and other EHR systems, contributing to a streamlined, efficient practice operation.
Learn more about AdvanceMD:
Best for long-term post-acute care facilities- Free demo available
- Pricing upon request
Visit WebsiteRating:0.0/5
Here is PointClickCare's software view installed on sample devices PointClickCare is a prominent healthcare IT provider, focused on serving the long-term post-acute care (LTPAC) sector. By designing a solution tailored to this niche, PointClickCare also offers a unique product that integrates clinical, billing, and administration processes. Its suitability and strong features for long-term post-acute care facilities set it apart as the best in this category.
Why I Picked PointClickCare: I selected PointClickCare because of its focus on LTPAC facilities. It stood out during my comparisons due to its deep understanding and targeted solution for this sector. In my judgment, PointClickCare is the best for long-term post-acute care facilities as its integrated system caters precisely to the needs of these healthcare providers.
Standout features & integrations:
Some of the most useful features of PointClickCare include care delivery management, financial management, and marketing CRM, all tailored to the LTPAC sector. It also has robust analytics and reporting features that support data-driven decisions in these facilities. It seamlessly connects with a wide range of healthcare applications and systems, such as pharmacies, labs, hospitals, and health information exchanges, which ensures smooth and efficient operations.
Learn more about PointClickCare:
Here is a view on sample devices of patient information feature of Biofourmis software Biofourmis is a health-tech company that leverages artificial intelligence to deliver predictive analytics in healthcare. By providing data-driven insights, it also enables healthcare providers to anticipate patient needs and intervene proactively, making it exceptional for its AI-powered predictive capacities.
Why I Picked Biofourmis: Biofourmis emerged as my pick due to its unique emphasis on AI-based predictive analytics in healthcare. In contrast to other solutions, it harnesses machine learning to accurately predict potential health issues and facilitates proactive intervention. I maintain that it's the best solution for healthcare providers seeking to leverage predictive analytics.
Standout features & integrations:
Biofourmis features a robust analytics platform powered by Biovitals, their proprietary AI engine. Also, this platform can analyze multiple streams of health data to predict potential health risks and suggest interventions. Biofourmis can easily integrate with a variety of wearables and medical devices, feeding the data into their AI engine for analysis. They also offer API-based integration with other healthcare systems for a seamless data flow.
Learn more about Biofourmis:
rimidi's view of software with its feature for patient information and medical history Rimidi is a digital health company that offers a cloud-based software platform aimed at managing specific chronic diseases. The platform not only provides healthcare providers with a means to monitor patient health but also enables an evidence-based approach to care plans. As such, it emerges as the best choice for managing chronic diseases.
Why I Picked Rimidi: I chose Rimidi for this list primarily for its focus on managing chronic diseases. Its dedicated platform stands out because it is designed specifically to assist healthcare providers in managing, tracking, and intervening in chronic disease cases. I determined that Rimidi is the best for managing specific chronic diseases based on its patient-centric approach and a strong feature set designed for this purpose.
Standout features & integrations:
Rimidi's most prominent features include personalized patient dashboards, decision support tools, and predictive analytics, all of which assist in the effective management of chronic diseases. It also supports the creation and adjustment of personalized care plans based on patient data. Rimidi provides essential integrations with various electronic health record (EHR) systems, which allow for seamless data exchange and ensure that patient information is readily available when needed.
Learn more about Rimidi:
Best for its multi-specialty telehealth capabilities- From $30/user/month, (billed annually).
Visit WebsiteRating:0.0/5
Here is a screenshot of HealthViewX software dashboard on referrals tab HealthViewX is a digital health solution that offers telehealth capabilities across various medical specialties. It's a unified platform providing video consultation, secure messaging, and file sharing, making it an excellent choice for its multi-specialty telehealth capabilities.
Why I Picked HealthViewX: When it came to selecting HealthViewX, the decision hinged on its wide array of telehealth functionalities that extend across multiple specialties. The platform's versatility sets it apart from many other solutions. As it is equipped to handle diverse healthcare specialties, I also found it to be the best for its multi-specialty telehealth capabilities.
Standout features & integrations:
HealthViewX boasts several features that facilitate telehealth consultations, such as video calling, secure messaging, and digital prescriptions. Its ability to handle appointment scheduling and patient reminders also stands out. HealthViewX integrates with most EHR systems, ensuring patient records are easily accessible and up-to-date. This integration also aids in streamlining workflows across multiple specialties.
Learn more about HealthViewX:
10Best for patient engagement and communicationPhamily
- Pricing upon request.
Visit WebsiteRating:0.0/5
Phamily's website view of its homepage Phamily is a healthcare tool designed to improve communication between patients, families, and healthcare providers. Its user-friendly interface and features help strengthen patient engagement, making it a go-to choice for enhancing healthcare communication.
Why I Picked Phamily: I chose Phamily for this list because of its singular focus on improving communication in healthcare settings. Also, the way it fosters interaction between patients, their families, and healthcare providers sets it apart from many other tools. I am of the opinion that Phamily is the best tool for those seeking to enhance patient engagement and communication.
Standout features & integrations:
Phamily's most notable features include secure messaging, personalized care plans, and the ability to share updates with an authorized circle of care. Moreover, these features aid in maintaining a continuous line of communication between all parties involved in the patient's care. It also provides crucial integrations with electronic health record (EHR) systems, allowing it to seamlessly pull patient data and update care plans in real-time. It also integrates with popular calendars, enabling easy scheduling and reminders for patient appointments and medication.
Learn more about Phamily:
Other Chronic Care Management Software
Below is a list of additional chronic care management software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.
- 11NextGENBest for seamless EHR integration
- 12TebraBest for comprehensive medical billing features
- 13CollaborateMDGood for medical billing and practice management with real-time claim tracking
- 14ModMedGood for specialty-specific EHR and practice management
- 15Nexus ClinicalGood for cloud-based healthcare data exchange and EHR
- 16eClinicalWorksGood for population health and chronic care management
- 17PracticeEHRGood for small and medium-sized medical practices
- 18AllegianceMDGood for its comprehensive EHR and medical billing solution
- 19ExperityGood for urgent care providers seeking integrated EHR and practice management
- 20zHealthGood for health professionals seeking continuing education in specialty coding
- 21ThoroughCareGood for chronic care and preventive service management
- 22iTrustGood for HIPAA compliant cloud cybersecurity services
- 23MDConnectionGood for its web-based medical billing and practice management
- 24PrevounceGood for preventive health services and chronic care management
- 25Vigilance HealthGood for managing population health and remote patient monitoring
- 26TimedochealthGood for virtual-first primary care platform
- 27ThinkitiveGood for healthcare technology solutions and consulting services
How I Evaluate Chronic Care Management Software
I look at every tool through two lenses: the non-negotiables a CCM platform needs—like 99490 time tracking and EHR sync—and what sets the best options apart.
Core Functionality (Table Stakes For This List)
When I'm selecting tools for my list, I rank each one on a scale from 0 (does not offer the functionality) to 5 (excels in this area) for each core functionality listed below. Then, I calculate the tool's total score into a percentage. Each tool needs to achieve a minimum total score of 65% to be considered for inclusion.
- Care Time Tracking: I check whether the platform auto-logs each call, chart review, and medication coordination against a patient's monthly minutes—not just a manual start/stop timer.
- Chronic Care Plan Management: Care plans should be editable, shareable across the team, and condition-specific, so a coordinator managing a patient with COPD and diabetes sees relevant goals in one view.
- CCM Billing & Documentation: I evaluate how well each tool maps logged activities to the right CPT codes (99490, 99439, 99487) and generates claim-ready reports with minimal manual cleanup.
- EHR Interoperability: Bi-directional syncing with the practice's EHR matters here—I look for real-time exchange of problem lists, meds, and demographics with systems like Epic, athenahealth, or eClinicalWorks.
- Patient Risk Stratification: The platform should surface which enrolled patients are highest-priority based on condition count, recent utilization, or care gaps rather than requiring manual list sorting.
- Secure Patient Engagement: I evaluate the communication channels available—call logging, secure messaging, SMS—and confirm they support HIPAA-compliant documentation of every patient touchpoint.
Once I have a list of tools that meet this criteria, I consider what sets each platform apart.
Differentiating Factors (What Sets Vendors Apart)
Here's how I compare and contrast different vendors:
Standout Features
RPM device integration is a major differentiator—platforms that pull in readings from Bluetooth glucometers or blood pressure cuffs let coordinators fold remote monitoring into CCM workflows without toggling between systems. I also look at whether a vendor offers turnkey clinical staffing, since many smaller practices lack the RNs needed to deliver monthly outreach at scale. Value-based care reporting matters too, especially for ACO-aligned groups tracking MIPS or shared-savings metrics alongside CCM revenue.
Beyond Features
Pricing structure is a big one—I evaluate whether a vendor charges per enrolled patient per month or uses flat licensing, since that directly affects ROI as your panel grows. Implementation support also matters; a platform that includes consent scripting, coordinator training, and enrollment campaign guidance saves weeks of ramp-up. I also consider scalability, especially whether a tool supports concurrent programs like BHI, TCM, and PCM alongside CCM for practices ready to expand.
How to Choose Chronic Care Management Software
It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:
| Factor | What to Consider |
|---|---|
| FactorScalability | What to ConsiderCan the software grow with your practice? Consider future patient volume and whether the tool can accommodate an increase without a hitch. |
| FactorIntegrations | What to ConsiderDoes it work with your existing systems? Check compatibility with EHRs, billing software, and communication tools your team already uses. |
| FactorCustomizability | What to ConsiderCan you tailor it to fit your workflows? Look for options to modify templates and dashboards to suit your practice's unique needs. |
| FactorEase of use | What to ConsiderWill your team adapt quickly? Evaluate the interface for intuitiveness and simplicity to minimize training time and boost adoption. |
| FactorImplementation and onboarding | What to ConsiderHow smooth is the setup process? Assess the resources available, like training materials and support, to ensure a quick and effective transition. |
| FactorCost | What to ConsiderIs it within your budget? Compare pricing models, consider hidden fees, and evaluate if the features justify the cost. |
| FactorSecurity safeguards | What to ConsiderDoes it protect patient data? Verify compliance with HIPAA and other relevant regulations to ensure data privacy and security. |
| FactorSupport availability | What to ConsiderWill you get timely help? Check the availability and responsiveness of customer support, including hours of operation and contact methods. |
What Is Chronic Care Management Software?
Chronic care management software is a tool designed to help healthcare providers manage and coordinate care for patients with chronic conditions. Doctors, nurses, and care managers typically use these tools to improve patient outcomes and enhance care coordination. Features like patient records management, care coordination, and billing support help with organizing patient information and ensuring compliance. Overall, these tools provide value by improving patient care and operational efficiency.
Features
When selecting chronic care management software, keep an eye out for the following key features:
- Patient record management: Centralizes patient information, making it easy to access and update medical histories and care plans.
- Appointment scheduling: Facilitates the organization of patient visits, reducing scheduling conflicts and improving time management.
- Communication tools: Enables direct communication between healthcare providers and patients, enhancing engagement and support.
- Predictive analytics: Offers insights into patient outcomes, helping providers anticipate and mitigate potential health risks.
- Medication reminders: Sends alerts to patients for medication adherence, improving treatment effectiveness.
- Customizable care plans: Allows tailoring of care plans to meet the specific needs of each patient, enhancing personalized care.
- Telehealth capabilities: Provides remote consultation options, expanding access to care for patients who can't visit in person.
- Integration with wearables: Connects with devices to monitor patient health metrics in real-time, offering continuous data tracking.
- Security safeguards: Ensures patient data protection through compliance with regulations like HIPAA, maintaining privacy and trust.
- Training resources: Offers materials and support to facilitate quick onboarding and effective use of the software by new users.
Benefits
Implementing chronic care management software provides several benefits for your team and your business. Here are a few you can look forward to:
- Improved patient engagement: Communication tools and reminders keep patients involved in their care, promoting better adherence and outcomes.
- Efficient care coordination: Centralized patient records and scheduling streamline collaboration among healthcare providers.
- Enhanced decision-making: Predictive analytics provide valuable insights, helping you make informed decisions about patient care.
- Increased accessibility: Telehealth capabilities allow you to reach patients who can't attend in-person visits, expanding your service reach.
- Personalized patient care: Customizable care plans enable tailored treatment strategies, improving patient satisfaction and health results.
- Data security and compliance: Security safeguards ensure patient information is protected, maintaining trust and meeting regulatory standards.
- Reduced administrative burden: Automated processes like scheduling and reminders free up time for your team to focus on patient care.
Costs & Pricing
Selecting chronic care management software requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in chronic care management software solutions:
Plan Comparison Table for Chronic Care Management Software
| Plan Type | Average Price | Common Features |
|---|---|---|
| Plan TypeFree Plan | Average Price$0 | Common FeaturesBasic patient management, appointment scheduling, and limited communication tools. |
| Plan TypePersonal Plan | Average Price$10-$30/user/month | Common FeaturesPatient management, appointment scheduling, communication tools, and basic analytics. |
| Plan TypeBusiness Plan | Average Price$35-$60/user/month | Common FeaturesAdvanced scheduling, enhanced analytics, customizable care plans, and telehealth capabilities. |
| Plan TypeEnterprise Plan | Average Price$65-$100/user/month | Common FeaturesFull feature set including predictive analytics, integration with wearables, advanced security, and dedicated support. |
Chronic Care Management Software FAQs
Here are some answers to common questions about chronic care management software:
How does chronic care management software improve patient outcomes?
Chronic care management software enhances patient outcomes by facilitating consistent care and communication between patients and providers. It helps track health data, manage medications, and coordinate care among various healthcare providers. This comprehensive approach ensures that patients receive timely interventions, reducing hospitalizations and improving overall health.
How does chronic care management software integrate with electronic health records (EHR)?
Chronic care management software often integrates with EHR systems to streamline data sharing and improve care coordination. This integration allows for real-time access to patient information, reducing duplication of efforts and ensuring all providers have up-to-date health data. It simplifies billing and reporting processes, enhancing efficiency.
Can chronic care management software help with billing and reimbursements?
Yes, many chronic care management software solutions include billing support to help practices manage reimbursements efficiently. These tools can automate billing processes, track claims, and ensure compliance with Medicare and other payer requirements. This feature reduces administrative burdens and increases revenue through accurate billing.
What role does patient engagement play in chronic care management software?
Patient engagement is crucial in chronic care management software as it empowers patients to take an active role in their health. Features like patient portals, reminders, and educational resources encourage patients to adhere to treatment plans and communicate with their care team. This engagement leads to better health outcomes and satisfaction.
How do I ensure my team is ready to use chronic care management software?
To prepare your team, provide comprehensive training on the software’s features and workflows. Utilize vendor-provided resources like webinars, tutorials, and support channels. Encourage staff to engage with the software regularly and gather feedback to address any challenges they may encounter. This preparation ensures a smooth transition and effective use.
What’s Next:
If you're in the process of researching chronic care management software, connect with a SoftwareSelect advisor for free recommendations.
You fill out a form and have a quick chat where they get into the specifics of your needs. Then you'll get a shortlist of software to review. They'll even support you through the entire buying process, including price negotiations.our suggestions. Your insights and expertise could help other healthcare professionals find the ideal solution for their chronic care management needs.