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12 Best Chronic Care Management Software

After a thorough evaluation, I've handpicked 12 exceptional chronic care management software that can tackle your healthcare challenges head-on.

  1. NextGen - Best for seamless EHR integration
  2. ChartLogic - Best for intuitive and user-friendly interface
  3. Kareo - Best for comprehensive medical billing features
  4. AdvanceMD - Best for its robust telemedicine capabilities
  5. RXNT - Best for pharmaceutical management and tracking
  6. DrChrono - Best for customizable electronic health records
  7. Biofourmis - Best for its AI-driven predictive analytics
  8. Phamily - Best for patient engagement and communication
  9. athenahealth - Best for its cloud-based unified system
  10. PointClickCare - Best for long-term post-acute care facilities
  11. Rimidi - Best for managing specific chronic diseases
  12. HealthViewX - Best for its multi-specialty telehealth capabilities

Navigating the world of chronic care management (CCM) can be a complex task for healthcare organizations, I understand this because I've seen it, too. Implementing CCM software can be your key to streamlining these processes and increasing the profitability of your CCM program. Whether you're a part of ACOs, looking for better transitions in care management services, or striving to improve your health outcomes, the right management solutions can make a world of difference.

A robust care management solution, accessible from your Android smartphones or other devices, is more than just a software system; it's a catalyst for comprehensive care plans that seamlessly coordinate care. It can also aid in managing MIPS, increase in-house efficiency, and even boost wellness through effective referrals. It transforms how you deliver and manage chronic care. With the right CCM software, you can streamline workflow, improve patient outcomes, and maximize reimbursement, all while maintaining high standards of care. I trust that among these, you'll find a solution that will truly augment your capacity to provide excellent chronic care management services.

What is Chronic Care Management Software?

Chronic care management software is a specialized digital platform designed for healthcare providers who cater to patients with chronic diseases. Physicians, nurses, and healthcare administrators use these tools to streamline operations, improve communication, and enhance patient care. Also, these ONC-ATCB Certified EMR Software solutions centralize patient data, track treatment plans, schedule appointments, and offer a multitude of features for managing the complexities of long-term, continuous care.

They also help in reducing paperwork, minimizing errors, and saving time, allowing healthcare providers to focus more on their primary task - improving patient health. Furthermore, the software provides robust analytics and reporting functionalities to aid in decision-making and patient care strategies. For patients, these tools provide easier access to their health information, better communication channels with their healthcare providers, and improved visibility into their care plans.

12 Chronic Care Management Software Overview

1. NextGen - Best for seamless EHR integration

NextGen Software Generated Report
A view of NextGen's installed software with its user generated report

NextGen is a comprehensive healthcare solution offering a range of services from practice management to electronic health records (EHR). It shines in its capacity for EHR integration, providing healthcare professionals with unified patient information.

Why I Picked NextGen:

NextGen stood out for its robust and efficient EHR integration capabilities. It distinguishes itself with an emphasis on providing healthcare providers with seamless access to crucial patient data. Given the importance of EHR in chronic care management, I also find NextGen best suited for practices needing to harmonize disparate sources of patient information into a single, easily navigable interface.

Standout features & integrations:

NextGen's strength lies in its features like customizable templates for different specialties, a patient portal for better engagement, and robust medical billing capabilities. Its standout feature, EHR integration, also allows providers to access comprehensive patient records, streamlining diagnosis and treatment processes. Moreover, NextGen supports connections with various healthcare systems and platforms. This compatibility extends to laboratory systems, imaging centers, and pharmacies, enabling a unified view of patient health and contributing to improved care outcomes.

Pricing:

From $299/user/month (billed annually)

Pros:

  • Comprehensive and efficient EHR integration
  • Customizable templates for various specialties
  • Robust medical billing capabilities

Cons:

  • Higher-end of pricing spectrum, may not be suitable for smaller practices
  • User interface might have a steeper learning curve
  • Customer service feedback has room for improvement

2. ChartLogic - Best for intuitive and user-friendly interface

ChartLogic Software user generated report
Here is a screenshot of ChartLogic's dashboard for patient information

ChartLogic is a specialized electronic health record (EHR) system built to support medical practices. It's particularly distinguished by its user-friendly and intuitive interface that makes chronic care management easier for healthcare professionals.

Why I Picked ChartLogic:

I selected ChartLogic for this list because it stands out in delivering an uncomplicated and intuitive user experience. In the field of chronic care management, the ease of use is paramount to ensure healthcare providers can focus more on patients rather than grappling with complicated software. With its straightforward design, ChartLogic embodies this principle, making it the optimal choice for those prioritizing usability.

Standout features & integrations:

ChartLogic offers essential features such as electronic medical records (EMR), practice management, and patient portal capabilities. Its standout feature, however, is the simplicity and intuitiveness of its interface, enabling users to navigate the system with minimal training. ChartLogic also integrates well with laboratory systems, radiology centers, and other healthcare systems, allowing providers to have an integrated, holistic view of their patients' health.

Pricing:

From $279/user/month (billed annually)

Pros:

  • User-friendly interface promotes ease of use
  • Solid EMR and practice management features
  • Good integration with other healthcare systems

Cons:

  • On the pricier side, making it less ideal for smaller practices
  • Limited customization options
  • Mobile app could be improved

3. Kareo - Best for comprehensive medical billing features

Kareo Software Navigation Dashboard
Here is Kareo's navigation feature for its practice tab

Kareo is a multi-faceted healthcare platform, providing services from electronic health records (EHR) to practice management. Its standout attribute is its comprehensive medical billing feature, making it a frontrunner for practices that prioritize efficient revenue cycle management.

Why I Picked Kareo:

During my selection process, Kareo made the cut due to its rich feature set, particularly in medical billing. Having observed that efficient and accurate billing is a crucial factor in chronic care management, I determined that Kareo, with its advanced billing features, is the ideal choice for practices looking to improve their revenue cycle management while reducing administrative burden.

Standout features & integrations:

Kareo offers an array of beneficial features such as EHR, practice management, and patient engagement. But it's their comprehensive medical billing features that truly set them apart, providing a streamlined process for claim submissions, tracking, and follow-ups. Kareo is compatible with a host of other healthcare platforms, including laboratory systems and other EHR systems. This flexibility ensures a more interconnected and efficient healthcare provision environment.

Pricing:

From $160/user/month (billed annually)

Pros:

  • Robust and comprehensive medical billing features
  • Good compatibility with other healthcare platforms
  • Offers a complete suite of features for practice management

Cons:

  • Learning curve can be steep due to extensive features
  • Customer service feedback varies
  • Cost can add up with more add-ons and users

4. AdvanceMD - Best for its robust telemedicine capabilities

AdvanceMD software dashboard
Here is a screenshot of AdvanceMD's product management feature

AdvanceMD is a comprehensive healthcare software solution that simplifies the business side of running a medical practice. With its robust telemedicine capabilities, it stands out as an exceptional choice for practices that wish to enhance their remote healthcare services.

Why I Picked AdvanceMD:

In my assessment, the robust telemedicine capabilities of AdvanceMD were a key factor in its selection. As telemedicine becomes more critical in the current healthcare landscape, I also believe this feature makes AdvanceMD a vital asset for clinics looking to deliver quality remote healthcare.

Standout features & integrations:

Beyond its telemedicine module, AdvanceMD provides a well-rounded suite of features like EHR, practice management, and patient engagement tools. Also, these capabilities synergize well, providing a seamless workflow for healthcare providers. Moreover, AdvanceMD supports a wide array of healthcare applications, ensuring seamless data exchange with lab systems, billing solutions, and other EHR systems, contributing to a streamlined, efficient practice operation.

Pricing:

From $729/user/month (min 2 seats)

Pros:

  • Extensive telemedicine capabilities
  • Integrates well with numerous healthcare applications
  • Comprehensive suite of practice management tools

Cons:

  • High starting price may deter smaller practices
  • Learning curve due to feature-rich platform
  • Some users reported occasional software bugs

5. RXNT - Best for pharmaceutical management and tracking

RXNT software patient dashboard
Here is a view of RXNT's software for patient dashboard

RXNT is a software solution specifically designed to facilitate the management and tracking of pharmaceuticals within healthcare practices. Its feature set is tailor-made for pharmacies and medical establishments that deal heavily with medication management, aligning well with its 'best for' statement.

Why I Picked RXNT:

I chose RXNT for this list due to its specialized focus on pharmaceutical management and tracking. This makes it a unique tool compared to general chronic care management software. Its extensive feature set for medication tracking and management is something that truly sets RXNT apart.

Standout features & integrations:

RXNT boasts a variety of features including drug inventory management, prescription tracking, and medication therapy management. These are designed to ensure precision and efficiency in handling medication-related tasks. It also offers integrations with major Electronic Health Record systems (EHRs) and pharmacy billing systems, enhancing the tool's interoperability and ensuring seamless data exchange for effective patient care and billing.

Pricing:

From $150/user/month (billed annually)

Pros:

  • Specialized focus on pharmaceutical management
  • Comprehensive features for medication tracking
  • Integration with EHR and pharmacy billing systems

Cons:

  • Narrow focus may limit usage for non-pharmacy healthcare practices
  • Higher pricing point may not suit smaller establishments
  • Annual billing may deter those seeking month-to-month payment options

6. DrChrono - Best for customizable electronic health records

DrChrono Software average payment analysis
Here is a view on sample devices from DrChrono's software with average payment analysis

DrChrono is a healthcare technology platform that offers electronic health records (EHR) with high-level customization options. Its flexibility in molding the system to fit unique healthcare practice needs makes it optimal for those who require a more personalized EHR experience.

Why I Picked DrChrono:

I selected DrChrono because of its robust and customizable EHR capabilities. When compared to other systems, it offers a level of adaptability that allows healthcare providers to tailor their EHR experience to match their unique needs and workflows. I believe it is the best choice for those seeking EHR customization.

Standout features & integrations:

DrChrono provides key features such as appointment reminders, billing, and a patient portal. But what truly stands out is its customizable EHR which allows for template creation, tailored patient education, and clinical workflow customization. It integrates smoothly with various healthcare apps, medical billing services, and laboratories.

Pricing:

From $199/user/month

Pros:

  • Highly customizable EHR interface
  • Smooth integration with other healthcare applications
  • Offers additional features like patient reminders and billing

Cons:

  • High starting price might be a hurdle for small practices
  • Customization requires time to set up effectively
  • The interface might be complex for non-tech-savvy users

7. Biofourmis - Best for its AI-driven predictive analytics

Biofourmis software patient information
Here is a view on sample devices of patient information feature of Biofourmis software

Biofourmis is a health-tech company that leverages artificial intelligence to deliver predictive analytics in healthcare. By providing data-driven insights, it also enables healthcare providers to anticipate patient needs and intervene proactively, making it exceptional for its AI-powered predictive capacities.

Why I Picked Biofourmis:

Biofourmis emerged as my pick due to its unique emphasis on AI-based predictive analytics in healthcare. In contrast to other solutions, it harnesses machine learning to accurately predict potential health issues and facilitates proactive intervention. I maintain that it's the best solution for healthcare providers seeking to leverage predictive analytics.

Standout features & integrations:

Biofourmis features a robust analytics platform powered by Biovitals, their proprietary AI engine. Also, this platform can analyze multiple streams of health data to predict potential health risks and suggest interventions. Biofourmis can easily integrate with a variety of wearables and medical devices, feeding the data into their AI engine for analysis. They also offer API-based integration with other healthcare systems for a seamless data flow.

Pricing:

Pricing upon request

Pros:

  • Advanced AI engine for predictive analytics
  • Seamless integration with wearables and medical devices
  • Encourages proactive interventions by providing predictive insights

Cons:

  • Pricing information is not readily available
  • Might have a steep learning curve due to its advanced features
  • Integration and data analysis require strong technical understanding

8. Phamily - Best for patient engagement and communication

Phamily website view
Phamily's website view of its homepage

Phamily is a healthcare tool designed to improve communication between patients, families, and healthcare providers. Its user-friendly interface and features help strengthen patient engagement, making it a go-to choice for enhancing healthcare communication.

Why I Picked Phamily:

I chose Phamily for this list because of its singular focus on improving communication in healthcare settings. Also, the way it fosters interaction between patients, their families, and healthcare providers sets it apart from many other tools. I am of the opinion that Phamily is the best tool for those seeking to enhance patient engagement and communication.

Standout features & integrations:

Phamily's most notable features include secure messaging, personalized care plans, and the ability to share updates with an authorized circle of care. Moreover, these features aid in maintaining a continuous line of communication between all parties involved in the patient's care. It also provides crucial integrations with electronic health record (EHR) systems, allowing it to seamlessly pull patient data and update care plans in real-time. It also integrates with popular calendars, enabling easy scheduling and reminders for patient appointments and medication.

Pricing:

Pricing upon request

Pros:

  • Facilitates better communication between patients, families, and providers
  • Allows sharing of updates with a patient’s circle of care
  • Integrates with EHR systems and calendars for seamless data flow and scheduling

Cons:

  • Pricing details are not disclosed publicly
  • Might require some training for users to fully utilize all features
  • The tool's efficacy depends largely on user engagement

9. athenahealth - Best for its cloud-based unified system

AthenaHealth software patient vitals
Here is a screenshot of AthenaHealth's software installed for patient vitals dashboard

athenahealth is a leading provider of network-enabled services for healthcare and point-of-care mobile apps. It also delivers a cloud-based electronic health record (EHR) system that aims to create a thriving ecosystem to deliver accessible, high-quality, and sustainable healthcare. Given its holistic, cloud-based approach, athenahealth stands out as the best choice for a unified system in healthcare.

Why I Picked athenahealth:

I chose athenahealth for its commitment to providing a unified and connected healthcare experience. The tool distinguishes itself by being more than an EHR - it's a healthcare ecosystem that brings together patients, providers, and payers. I determined athenahealth to be best for its cloud-based unified system, given its extensive features that cater to the vast spectrum of healthcare needs.

Standout features & integrations:

athenahealth's primary features include EHR, medical billing, patient engagement, and care coordination, all integrated under a single, cloud-based system. Additionally, it also offers population health management to help providers deliver effective, patient-centered care. athenahealth connects with a variety of medical billing systems, labs, and pharmacies, promoting seamless data exchange and streamlining operations. It also integrates well with popular calendar systems to support appointment scheduling and reminders.

Pricing:

Pricing starts from $140/user/month (billed annually)

Pros:

  • Offers a comprehensive, unified system of healthcare services
  • Supports extensive integrations for smooth operations
  • Cloud-based system ensures accessibility and scalability

Cons:

  • Pricing could be high for small practices
  • Might require training to fully utilize all features
  • Some users have reported a need for improvement in customer support

10. PointClickCare - Best for long-term post-acute care facilities

PointClickCare home healthcare solution installed on desktop and tablet
Here is PointClickCare's software view installed on sample devices

PointClickCare is a prominent healthcare IT provider, focused on serving the long-term post-acute care (LTPAC) sector. By designing a solution tailored to this niche, PointClickCare also offers a unique product that integrates clinical, billing, and administration processes. Its suitability and strong features for long-term post-acute care facilities set it apart as the best in this category.

Why I Picked PointClickCare:

I selected PointClickCare because of its focus on LTPAC facilities. It stood out during my comparisons due to its deep understanding and targeted solution for this sector. In my judgment, PointClickCare is the best for long-term post-acute care facilities as its integrated system caters precisely to the needs of these healthcare providers.

Standout features & integrations:

Some of the most useful features of PointClickCare include care delivery management, financial management, and marketing CRM, all tailored to the LTPAC sector. It also has robust analytics and reporting features that support data-driven decisions in these facilities. It seamlessly connects with a wide range of healthcare applications and systems, such as pharmacies, labs, hospitals, and health information exchanges, which ensures smooth and efficient operations.

Pricing:

Pricing for PointClickCare is upon request.

Pros:

  • Offers a dedicated solution for long-term post-acute care facilities
  • Provides robust integrations with other healthcare systems
  • Features tailored to the needs of the LTPAC sector

Cons:

  • Pricing is not transparently listed
  • May not be suitable for other types of healthcare facilities
  • Some users report a steep learning curve

11. Rimidi - Best for managing specific chronic diseases

rimidi software patient information and medical history view
rimidi's view of software with its feature for patient information and medical history

Rimidi is a digital health company that offers a cloud-based software platform aimed at managing specific chronic diseases. The platform not only provides healthcare providers with a means to monitor patient health but also enables an evidence-based approach to care plans. As such, it emerges as the best choice for managing chronic diseases.

Why I Picked Rimidi:

I chose Rimidi for this list primarily for its focus on managing chronic diseases. Its dedicated platform stands out because it is designed specifically to assist healthcare providers in managing, tracking, and intervening in chronic disease cases. I determined that Rimidi is the best for managing specific chronic diseases based on its patient-centric approach and a strong feature set designed for this purpose.

Standout features & integrations:

Rimidi's most prominent features include personalized patient dashboards, decision support tools, and predictive analytics, all of which assist in the effective management of chronic diseases. It also supports the creation and adjustment of personalized care plans based on patient data. Rimidi provides essential integrations with various electronic health record (EHR) systems, which allow for seamless data exchange and ensure that patient information is readily available when needed.

Pricing:

Pricing for Rimidi is upon request.

Pros:

  • Tailored platform for managing chronic diseases
  • Personalized patient dashboards and decision support tools
  • Integrates with various electronic health record systems

Cons:

  • Pricing information is not readily available
  • Not suitable for general health management needs
  • Interface may be complex for some users

12. HealthViewX - Best for its multi-specialty telehealth capabilities

HealthViewX software dashboard
Here is a screenshot of HealthViewX software dashboard on referrals tab

HealthViewX is a digital health solution that offers telehealth capabilities across various medical specialties. It's a unified platform providing video consultation, secure messaging, and file sharing, making it an excellent choice for its multi-specialty telehealth capabilities.

Why I Picked HealthViewX:

When it came to selecting HealthViewX, the decision hinged on its wide array of telehealth functionalities that extend across multiple specialties. The platform's versatility sets it apart from many other solutions. As it is equipped to handle diverse healthcare specialties, I also found it to be the best for its multi-specialty telehealth capabilities.

Standout features & integrations:

HealthViewX boasts several features that facilitate telehealth consultations, such as video calling, secure messaging, and digital prescriptions. Its ability to handle appointment scheduling and patient reminders also stands out. HealthViewX integrates with most EHR systems, ensuring patient records are easily accessible and up-to-date. This integration also aids in streamlining workflows across multiple specialties.

Pricing:

Pricing for HealthViewX starts from $30/user/month (billed annually).

Pros:

  • Offers a range of telehealth capabilities
  • Seamless integration with EHR systems
  • Appointment scheduling and patient reminders

Cons:

  • Annual billing might not be suitable for all users
  • Pricing might be steep for smaller practices
  • User interface may be complicated for some users

Other Chronic Care Management Software

Below is a list of additional chronic care management software that I shortlisted, but did not make it to the top 12. Definitely worth checking them out.

  1. ModMed - Good for specialty-specific EHR and practice management
  2. zHealth - Good for health professionals seeking continuing education in specialty coding
  3. AllegianceMD - Good for its comprehensive EHR and medical billing solution
  4. PracticeEHR - Good for small and medium-sized medical practices
  5. MDConnection - Good for its web-based medical billing and practice management
  6. Nexus Clinical - Good for cloud-based healthcare data exchange and EHR
  7. Experity - Good for urgent care providers seeking integrated EHR and practice management
  8. CollaborateMD - Good for medical billing and practice management with real-time claim tracking
  9. iTrust - Good for HIPAA compliant cloud cybersecurity services
  10. ThoroughCare - Good for chronic care and preventive service management
  11. Prevounce - Good for preventive health services and chronic care management
  12. Vigilance Health - Good for managing population health and remote patient monitoring
  13. Timedochealth - Good for virtual-first primary care platform
  14. Thinkitive - Good for healthcare technology solutions and consulting services
  15. eClinicalWorks - Good for population health and chronic care management

Selection Criteria for Chronic Care Management Software

In my extensive search for the best chronic care management software, I've thoroughly evaluated and personally tested many of these tools. With each one, I was particularly attentive to certain criteria that I believe are crucial when selecting this type of software.

Core Functionality:

  • Patient Data Management: The tool should enable clinicians to record and manage patients’ chronic conditions, medication, care plans, and track progress over time.
  • Care Coordination: It should also facilitate communication between different healthcare providers involved in the patient's care, ensuring everyone stays updated on the care plan and any changes.
  • Remote Patient Monitoring: With an increasing trend towards telemedicine, the tool should enable the monitoring of patients’ vitals and health status remotely, in real-time when necessary.

Key Features:

  • Integrated Care Plan: Allows creating, modifying, and tracking personalized care plans for each patient, enabling care teams to deliver tailored chronic care.
  • Alerts & Notifications: Automated reminders for medication, appointments, care plan activities, and alerts for critical health events.
  • Patient Engagement: Features to increase patient engagement, such as patient portals, educational resources, and interactive care plan tools.

Usability:

  • Intuitive Interface: Given the complexity of chronic care, the software should have an easy-to-navigate interface, making it simple for all members of the care team to update and view patient data.
  • Easy Onboarding: The software should have clear instructions, tutorials, or a well-structured training program to help users get started quickly.
  • Efficient Customer Support: Quick, responsive, and helpful customer support is essential, as issues or doubts may arise that need immediate resolution.
  • Interoperability: The tool should be able to seamlessly integrate with other existing healthcare systems like EHRs, billing systems, and pharmacies, ensuring smooth data exchange.

People Also Ask (FAQs)

What are the benefits of using Chronic Care Management Software?

The benefits of using Chronic Care Management Software are manifold:

  1. Efficient Patient Data Management: These tools enable easy recording and tracking of patients’ chronic conditions, medication, and care plan progress.
  2. Improved Care Coordination: They enhance communication between different healthcare providers involved in the patient's care, ensuring everyone stays updated on the care plan and any changes.
  3. Enhanced Patient Engagement: By providing patient portals, educational resources, and interactive care plan tools, these software solutions can boost patient involvement in their own care.
  4. Remote Patient Monitoring: Many tools offer capabilities to monitor patient's vitals and health status remotely, in real-time when necessary, contributing to improved patient outcomes.
  5. Streamlined Workflow: These software solutions can automate a variety of tasks such as sending reminders for medication or appointments and alerting care providers about critical health events, which helps to streamline workflow and reduce workload.

How much do Chronic Care Management Software tools typically cost?

Chronic Care Management Software tools follow different pricing models, with costs often based on the number of users, the number of patients being managed, or specific features and functionality that an organization may require. Some tools provide tiered pricing plans, with each tier offering a different set of features.

Also, the pricing for these tools can vary widely. On the lower end, prices can start as low as $25 per user per month. On the higher end, some advanced, feature-rich tools may cost several hundred dollars per user per month. It's always best to reach out to the software providers directly for the most accurate and updated pricing information.

Are there any free Chronic Care Management Software tools available?

There are few, if any, completely free Chronic Care Management Software tools available, given the specialized and advanced functionalities they offer. However, many software providers offer free trials or demo versions of their tools, so potential users can try the software and determine if it meets their needs before purchasing.

Other Chronic Care Software Reviews

Summary

In conclusion, the right chronic care management software is a valuable tool in managing and monitoring patients with chronic conditions. It not only aids in streamlining healthcare delivery but also enhances patient engagement and improves overall care coordination.

Key Takeaways:

  1. Understand Your Needs: Before deciding on a software, identify your specific needs and the problems you aim to solve with the software. This will help you choose a tool that provides the exact functionalities you require, such as patient engagement features or integration with existing systems.
  2. Focus on Core Functionality and Key Features: Look for software that offers essential features for chronic care management such as efficient patient data management, care coordination, and remote patient monitoring. The right software should be able to automate certain tasks and streamline your workflow.
  3. Evaluate Usability: Consider the software's ease of use, design, interface, and the quality of customer support offered. Good software should provide a pleasant user experience, be easy to navigate, and have a support team that is responsive and helpful.

What Do You Think?

I hope that my curated list of chronic care management software has been useful and enlightening for you. I understand that the world of healthcare technology is vast and ever-evolving, and there might be outstanding tools that I've inadvertently overlooked.

I’d love to hear from you if there's a tool or software that you think deserves to be featured on my list. Please don't hesitate to drop your suggestions. Your insights and expertise could help other healthcare professionals find the ideal solution for their chronic care management needs.

By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.