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In my decades navigating healthcare tech, I've seen a myriad of tools and platforms come and go. I'm here to provide a detailed review of Luminello mental health EMR software, offering a clear and objective look to help you gauge its fit for your needs. With my experience, I aim to equip you with the insights required to make an informed choice.

luminello review showing the billing activities
This software allows you to carry out all your billing activities in a safe and organized way

Luminello Software Overview

Luminello streamlines mental health practice management. Targeted at psychologists, therapists, and other mental health professionals, it provides a more organized patient interaction experience. This software tackles challenges like patient communication, appointment scheduling, and note-taking. Among its standout features are its patient portal, customizable templates, and integrated billing.


  • Patient Portal: Luminello’s portal facilitates secure communication between practitioners and their clients, reducing potential miscommunications.
  • Customizable Templates: The software allows for the creation of personalized forms and note templates, catering to various therapeutic techniques and preferences.
  • Integrated Billing: Luminello simplifies the billing process, ensuring fewer administrative hassles for professionals.


  • Learning Curve: Some users find it takes time to fully grasp all of Luminello’s capabilities, which might slow initial integration into their practice.
  • Integration Limits: While it does offer some integrations, Luminello doesn't always seamlessly connect with every third-party tool or software.
  • Advanced Features: Some users feel that Luminello might lack certain advanced features present in other EMR systems.

Expert Opinion

In my judgment, Luminello stands out in many respects. When examining its features, interface, and the overall functionality, it offers a robust platform for mental health professionals. Its patient portal, for instance, truly simplifies patient-practitioner interaction. However, when determining its rank against other mental health EMR software, it's worth noting that there's a bit of a learning curve. Some users might find the onboarding process slightly more time-consuming than with other platforms.

Furthermore, while its integration capabilities are decent, it doesn't quite match up to some other platforms in the market. That said, for professionals who prioritize patient communication, customized documentation, and integrated billing, Luminello could be a prime choice.

Luminello: The Bottom Line

What sets Luminello apart from other mental health EMR software is its deep commitment to simplifying patient-practitioner interactions. The customizable templates, for instance, allow for professionals to cater the software to their unique needs, something not every tool offers. Its integrated billing system streamlines the financial aspect of the practice. This, coupled with its patient portal, makes it a tool that mental health providers, especially those in private practice, should seriously consider.

Luminello Deep Dive

Product Specifications

  1. Appointment Reminders and Scheduling - Yes
  2. Patient Messaging - Yes
  3. E-Prescribing (E-RX) - Yes
  4. HIPAA-Compliant Security - Yes
  5. Patient Portal - Yes
  6. Billing and Invoicing - Yes
  7. Customizable Templates - Yes
  8. Treatment Plan Tracking - Yes
  9. Telehealth Integration - No
  10. Client Questionnaires - Yes
  11. Document Storage - Yes
  12. Multi-Clinician Practice Management - Yes
  13. Client Treatment Notes - Yes
  14. Credit Card Processing - Yes
  15. EMR/EHR Records - Yes
  16. Multi-device Access - Yes
  17. Client Intake Forms - Yes
  18. Insurance Claim Support - No
  19. Medical Records Management - Yes
  20. Integration with Labs (E-Labs) - No
  21. Data Reporting - Yes
  22. Group Calendar - Yes
  23. Access Control - Yes
  24. Session Notes - Yes
  25. Therapy Session Recording - No
luminello review
Luminello has different methods of contact in case you need help with something

Luminello Feature Overview

  1. Patient Messaging: Luminello offers a direct, HIPAA-compliant messaging system that ensures smooth communication between the clinician and patient.
  2. E-Prescribing: The E-RX feature streamlines medication prescription and ensures accuracy.
  3. Patient Portal: Patients can easily access their records, messages, and appointment details.
  4. Customizable Templates: Clinicians can personalize templates for notes, reflecting their unique needs.
  5. Treatment Plan Tracking: Track the progress of patients using structured, easy-to-follow templates.
  6. Billing and Invoicing: Simplified financial management for both single clinicians and multi-clinician practices.
  7. Document Storage: Clinicians can store and retrieve essential patient documents securely.
  8. Client Treatment Notes: Comprehensive note-taking functionalities ensure details aren't missed during sessions.
  9. Credit Card Processing: Payments become simpler and more efficient.
  10. Multi-device Access: Luminello is accessible across various devices, ensuring continuous workflow for the clinician.

Standout Functionality

  1. Customizable Templates: Unlike many EMR systems, Luminello offers deeply customizable templates catering to varied therapeutic techniques.
  2. Treatment Plan Tracking: An intuitive, structured approach distinguishes Luminello's treatment tracking from competitors.
  3. Patient Messaging: The direct, HIPAA-compliant messaging system in Luminello stands out, simplifying communication between clinicians and patients.


Luminello offers limited native integrations. However, its API is available, enabling practices to build custom integrations when required. Add-ons or extensions are not prominent within the platform but can be sought based on individual clinic requirements.


Pricing upon request.

Ease of Use

Navigating through Luminello is generally intuitive, though the initial onboarding may require a learning phase. The interface, organized and clean, promotes an efficient workflow. Yet, diving deeper into certain functionalities might present a mild complexity for new users.

Customer Support

Luminello offers phone support during business hours and provides a range of online resources, including webinars. However, some users mention occasional delays in response times, especially outside of these hours.

Luminello EMR Use Case

Who would be a good fit for Luminello?

Luminello fits best for private practice psychiatrists and mental health professionals who emphasize patient communication, treatment planning, and efficient billing. The software caters to both individual and multi-clinician practices.

Who would be a bad fit for Luminello?

Large healthcare institutions or those seeking an abundance of native integrations might find Luminello lacking. If quick, round-the-clock customer support is paramount, one might experience disappointments.

Luminello FAQs

How secure is Luminello?

Luminello prioritizes patient data security and is HIPAA-compliant.

Does Luminello support telehealth?

Currently, Luminello does not offer a native telehealth feature.

Can Luminello integrate with my current billing system? offers an integrated billing system but may require custom integration for external systems.

Does Luminello offer E-Prescribing?

Yes, Luminello offers an e-prescribing feature.

Alternatives to Luminello

  • Valant: Better suited for large practices requiring expansive data analytics.
  • TherapyNotes: Known for its user-friendly interface, particularly for therapists.
  • SimplePractice: Offers more comprehensive telehealth integrations.

Luminello Company Overview & History

Luminello, headquartered in San Francisco, is a dedicated mental health EMR platform. Serving a range of health professionals, its user base includes private practice psychiatrists, therapists, and more. Notable advisors and board members remain undisclosed. Their mission is to streamline and enhance the clinician-patient interaction process. Founded with an emphasis on efficient practice management, the software has continuously evolved, addressing mental healthcare needs.


After a comprehensive review, Luminello emerges as a strong contender in the mental health EMR space. From appointment scheduling to secure messaging, its functionality addresses many of the needs of modern clinicians. While it may not be the one-size-fits-all solution, its tailored features for mental health practice management are noteworthy.

I invite you to share your Luminello experiences and to explore our healthcare tools page for more software reviews in the mental health realm.

By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.