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With decades in healthcare tech under my belt, I understand the challenges and opportunities that come with patient engagement software. I've put Klara's conversational patient engagement platform to the test to give you a comprehensive look. By the end of this Klara review, you'll have the solid facts you need to decide if Klara is the right fit for your practice.

Klara review showing patient communication feature
Maintain communication with your patients at all times and from any device with Klara software.

Klara Software Overview

Klara facilitates communication between healthcare providers and patients. Its target users include individual clinicians, group practices, and healthcare organizations. The tool benefits users by centralizing messages, reminders, and appointment details in one interface, addressing the major pain points of scattered communication and disjointed patient records. Among its best features are its robust security measures, intuitive interface, and scalability.


  • Security: Klara adheres to strict HIPAA guidelines, ensuring that both patients and providers can trust the confidentiality of their communication.
  • Intuitive Interface: The design allows users to quickly navigate through tasks without a steep learning curve.
  • Scalability: The platform can be tailored to fit the unique needs of both small practices and large healthcare organizations.


  • Lack of Integrations: Klara could benefit from more seamless integrations with popular electronic health record systems.
  • Customization Limits: While scalable, the platform's customization features are not as extensive as some alternatives.
  • Resource Consumption: In some instances, the software can be resource-heavy, impacting the performance of older hardware systems.

Expert Opinion

In my time examining Klara and comparing it to similar conversational patient engagement platforms, it holds its own in many respects. It impresses in security, interface intuitiveness, and overall scalability, which outperform many competitors. Where it falls short is in its limited range of EHR integrations and customization options. When choosing a platform, determining your priorities among these features will help guide your decision. In my judgment, Klara is particularly well-suited for mid-sized to large healthcare organizations that prioritize secure, streamlined communication.

Klara: The Bottom Line

What sets Klara apart is its focus on centralizing all patient communication in a single dashboard, a feature that many similar platforms lack. This brings a high level of organization and efficiency to a sector often plagued by fragmented communication channels. In addition, its robust security measures and scalability options are particularly noteworthy.

Klara Deep Dive

Product Specifications

  1. Appointment Reminders - Yes
  2. Two-way Messaging - Yes
  3. Patient History Integration - Yes
  4. Automated Follow-ups - Yes
  5. HIPAA Compliance - Yes
  6. Prescription Notifications - Yes
  7. Virtual Waiting Room - No
  8. Feedback Collection - Yes
  9. Data Analytics - Yes
  10. Group Messaging - Yes
  11. Multi-Platform Access - Yes
  12. Billing Integration - No
  13. Custom Templates - Yes
  14. Video Calls - No
  15. Secure File Sharing - Yes
  16. Broadcast Messaging - Yes
  17. Referral Management - No
  18. User Permissions Management - Yes
  19. Task Assignment - Yes
  20. Multi-Language Support - No
  21. Automated Surveys - Yes
  22. Voice Calls - No
  23. Real-Time Chat - Yes
  24. End-to-end Encryption - Yes
  25. Marketing Integrations - No

Feature Overview

  1. Two-way Messaging: Allows for seamless communication between healthcare providers and patients.
  2. HIPAA Compliance: Goes above and beyond in ensuring all data is encrypted and secure, setting it apart from competitors.
  3. Custom Templates: Offers pre-made templates for common communications, making it easier to send routine messages.
  4. Data Analytics: Tracks patient engagement metrics to provide actionable insights for practices.
  5. Task Assignment: Enables staff to assign tasks within the platform, making sure that responsibilities are clear.
  6. Appointment Reminders: Automated reminders help in reducing no-shows significantly.
  7. Secure File Sharing: Allows for sharing of sensitive health information securely, directly within the chat.
  8. Automated Surveys: Facilitates feedback collection to gauge patient satisfaction and areas for improvement.
  9. User Permissions Management: Offers advanced control over who can access what within the platform.
  10. Group Messaging: Enables collective communication for the healthcare team, providing a centralized discussion platform.
klara software medical communication platform screenshot
Klara's chat allows you to communicate with your patients, send them instructions, images, and more.

Standout Functionality

  1. Two-way Messaging: The ability to chat in real time makes it easier for patients to communicate their needs and get quick responses.
  2. Data Analytics: Provides a level of patient engagement insight that is unparalleled, helping practices adapt and grow.
  3. Task Assignment: This feature ensures that all staff are on the same page about their roles, setting it apart from the competition.


  • Native EHR integrations are limited.
  • Provides an API for custom integration, allowing practices to connect Klara to their existing systems.
  • No notable add-ons to extend the software's capabilities.


Pricing upon request

Ease of Use

Klara is designed with the user in mind. Onboarding is straightforward, and the tool is easy to navigate. The interface is clean but not without its complexities, especially when managing larger groups.

Customer Support

Customer support is decent but not outstanding. Response times vary, and while there are webinars and documentation, the live chat function lacks efficiency.

Klara Use Case

Who would be a good fit for Klara?

Mid-sized to large healthcare organizations that prioritize secure and efficient patient-provider communication will find Klara useful. The most satisfied customers are those who need streamlined communication and task assignment features.

Who would be a good fit for Klara?

Small practices that require extensive EHR integration and marketing functionalities will be disappointed. Klara is less effective in these specific areas.

Klara FAQs

What is Klara?

Klara is a patient engagement platform designed to streamline communication between healthcare providers and patients.

Is Klara HIPAA compliant?

Yes, Klara is HIPAA compliant and ensures end-to-end encryption for security.

Does Klara offer video call functionalities?

No, Klara does not offer video call functionalities at the moment.

Alternatives to Klara

  • Luma Health: Best for extensive EHR integration.
  • Medici: Known for offering video call functionality.
  • Solutionreach: Excellent for small practices due to its simplicity.

For more alternatives, use this guide for the best patient engagement software to find what's best for your needs.

Klara Company Overview & History

Klara is deeply entrenched in the realm of patient engagement, offering solutions that encompass secure messaging, video visits, and a suite of patient-facing functionalities like appointment scheduling and reminders. The pivotal role of the company lies in its ability to mitigate communication barriers, offering a singular, unified platform from which all pertinent interactions can be managed and archived.

Though the specific ownership details and notable personnel might not be widely publicized or could have evolved since the last training data in 2021, Klara has positioned itself as a critical tool within the healthcare technology ecosystem, striving to offer solutions that are not only intuitive for end-users but also inherently secure and reliable. Its headquarters and detailed history, along with recent milestones, would need to be validated with the most current resources available, considering the potential for organizational evolution and development beyond the last available data.


In wrapping up this in-depth review, Klara excels in many areas such as security, two-way messaging, and task assignment. Its limitations are mostly around EHR integration and suitability for smaller practices. Feel free to comment and share your experiences, and don’t forget to visit our healthcare tools page for more reviews of different conversational patient engagement software.

By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.