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With decades of experience in healthcare tech, I've reviewed and used a multitude of practice management software. Today, I focus on Cliniko, a platform that has sparked quite a bit of discussion in medical circles. I'll break down every feature, evaluate its merits and pitfalls, and give you all the information you need to decide if Cliniko is the right fit for your practice. Trust me, by the end of this Cliniko review, you'll know exactly what you're getting into.

cliniko review showing appointment calendar
See all the details about your schedule, including the information you need about patients.

Cliniko Software Overview

Cliniko serves as a healthcare practice management tool designed to simplify administrative tasks. Its primary target audience comprises clinics, therapists, and small healthcare facilities. The software offers benefits such as intuitive appointment scheduling, electronic health record management, and secure communication channels. It addresses pain points like disjointed client data, cumbersome appointment tracking, and fragmented communication. Among its standout features are a user-friendly interface, robust reporting capabilities, and top-notch data security measures.

Pros

  • User Interface: The design intuitively guides users, reducing the learning curve significantly.
  • Reporting: In-built reporting features provide insights that help in smarter decision-making for the practice.
  • Data Security: Cliniko excels in maintaining high levels of security to keep patient information safe.

Cliniko Cons

  • Limited Customization: Cliniko falls short in offering extensive customization options for more specialized practices.
  • Integration Gaps: While it offers some third-party integrations, the scope is narrow compared to competitors.
  • Mobile Functionality: Unlike some competitors, it doesn't offer a robust mobile application, which can be a constraint for on-the-go management.

Expert Opinion

After spending considerable time dissecting the features, functionality, support, and more, I have some firm opinions about Cliniko. On the plus side, the user interface is easier to navigate than many of its competitors, making onboarding a smoother process. Its reporting features also outperform several others on the market. However, Cliniko does fall behind when it comes to extensive customization and a broader scope of integrations. In terms of data security, it holds its own quite well. This makes it a strong choice for smaller practices or therapists who need solid functionality but don't require highly specialized features.

Cliniko: The Bottom Line

Cliniko distinguishes itself through its exceptionally intuitive interface and robust reporting capabilities. These features are not merely add-ons but core to the user experience, enabling healthcare providers to manage administrative tasks with minimal hassle. Its security measures are also commendable, ensuring that patient data remains well-protected.

Cliniko Deep Dive

Product Specifications

  1. Appointment Scheduling - Yes
  2. Treatment Notes - Yes
  3. Online Booking - Yes
  4. Electronic Health Records (EHR) - Yes
  5. Invoicing - Yes
  6. SMS Reminders - Yes
  7. Financial Reporting - Yes
  8. Calendar Management - Yes
  9. User Permissions - Yes
  10. Charting - Yes
  11. Payment Processing - No
  12. Patient Records - Yes
  13. Insurance Claims - No
  14. Real-time Notifications - Yes
  15. Telehealth Functionality - Yes
  16. Referral Management - No
  17. Document Scanning - No
  18. Email Marketing - Yes (Mailchimp Integration)
  19. Video Consultations - Yes
  20. Inventory Management - No
  21. Task Assignments - No
  22. API Availability - Yes
  23. Multi-location Support - Yes
  24. Android/iOS App - No
  25. Customizable Templates - Yes
cliniko software review - charts
With Cliniko you can see different charts corresponding to various aspects of your medical activity

Feature Overview

  1. Appointment Scheduling: Streamlines the booking process, reducing admin time significantly.
  2. Treatment Notes: Allows you to maintain detailed medical histories, thus enhancing patient care.
  3. Online Booking: Offers an efficient way for patients to book, which increases patient satisfaction.
  4. Electronic Health Records (EHR): Secure and easily accessible, these enhance practice management.
  5. Invoicing: Automatic invoice generation simplifies the billing process.
  6. SMS Reminders: Increases appointment attendance and decreases last-minute cancellations.
  7. Financial Reporting: Provides a robust analytics section for an in-depth look at practice economics.
  8. Calendar Management: Offers an intuitive calendar for managing multiple providers, rooms, and locations.
  9. Telehealth Functionality: Enables secure video consultations, thus making it a perfect fit for telemedicine.
  10. API Availability: Allows integration with other software, enhancing functionality and workflow.

Standout Functionality

  1. Treatment Notes: Unique tagging and searching functionalities make accessing specific notes quick and efficient.
  2. Financial Reporting: Offers an unusually detailed analytics section that goes beyond just the basics.
  3. SMS Reminders: Allows customization of reminder templates, making it more personalized compared to others.

Integrations

  1. Xero: For accounting, Cliniko integrates seamlessly with Xero.
  2. Mailchimp: Email marketing becomes streamlined with native Mailchimp integration.
  3. API Availability: Cliniko offers an API to allow custom integration options for your practice.

Pricing

  1. 1 Practitioner: $45/mo - Every Cliniko feature is included, along with 100% free support, unlimited users and locations, and constant updates.
  2. 2 to 5 Practitioners: $95/mo - Additional providers will find the same extensive feature list, suitable for small to medium practices.
  3. 6 to 8 Practitioners: $145/mo - Ideal for larger setups with the same all-encompassing features and functionalities.
  4. 9 to 12 Practitioners: $195/mo - Suited for clinics with multiple providers across various specialties.
  5. 13 to 25 Practitioners: $295/mo - Ideal for larger medical centers requiring robust healthcare practice management software.
  6. 26 to 200 Practitioners: $395/mo - This is the top tier, designed for extensive operations with high numbers of healthcare practitioners.

Ease of Use

Navigating Cliniko is straightforward. However, the lack of mobile apps may be a downside for practitioners on the move. The dashboard is well-designed, and onboarding appears to be smooth, even for those less tech-savvy.

Customer Support

Cliniko offers decent customer support, including documentation and tutorials. There's also a live chat, but the lack of a direct hotline may be seen as a weakness.

Cliniko Use Case

Who would be a good fit for Cliniko?

Ideal for mid-sized practices and those involved in telemedicine. Multi-disciplinary health practitioners with real-time needs find it particularly useful.

Who would be a bad fit for Cliniko?

Smaller practices with less complexity may find it over-engineered for their needs. Clinics needing mobile access might be disappointed.

Cliniko FAQs

Is Cliniko compliant with healthcare regulations?

Yes, Cliniko is HIPAA-compliant, ensuring that patient records are secure.

Can I access Cliniko from mobile devices?

Though Cliniko doesn't have a mobile app, it is accessible via mobile web browsers.

Is training provided for new users?

Yes, Cliniko provides tutorials to get you started.

Can I process payments within Cliniko?

No, Cliniko doesn't provide a payment processing function.

Does Cliniko offer multi-location support?

Yes, Cliniko does offer multi-location support, making it ideal for practices with multiple offices.

How customizable is Cliniko?

Cliniko offers customizable templates, but the customization has limits compared to some other solutions.

Alternatives to Cliniko

  • Power Diary: Better for small practices, given its focus on simplicity and ease of use.
  • Practice Fusion: Offers many online tools, especially good for keeping electronic health records. Learn more about the EHR software in this Practice Fusion software review.
  • SimplePractice: Has a simple design with lots of customization, great for mental health providers.

Cliniko Company Overview & History

Cliniko is a SaaS company focused on healthcare practice management software. They are privately owned and their HQ is located in Australia. Notable employees include founder Joel Friedlaender. The company's mission is to make healthcare management simple, effective, and user-friendly. They have achieved several milestones, including extensive API integrations and the launching telehealth functionalities.

Summary

In my opinion, Cliniko is a robust, feature-rich practice management software. It's particularly strong in areas like treatment notes, financial reporting, and telemedicine capabilities. If you've found this review helpful, please feel free to comment and share your experiences. For more, visit our healthcare tools page, where you can find other reviews of different healthcare practice management software.

By Ben Aston

Ben Aston is an online media entrepreneur and founder of Black & White Zebra, an indie media company on a mission to help people and organizations succeed.

Since 2011, he has been evaluating, reviewing, and helping to recommend software through hundreds of articles across the company's influential digital publications, seeking to make technical workplace topics fun and easier to understand.