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HIPAA-compliant video conferencing tools eliminate the risk of data breaches during client communications, which frees up your team to focus on complex case strategy and client advocacy. Managing sensitive client information while juggling operational efficiency can be challenging, but the proper support can boost compliance and improve your client experience.

In this article, I compare and review the best HIPAA-compliant video conferencing software to support your buying decision.

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Best HIPAA-Compliant Video Conferencing Summary

Best HIPAA-Compliant Video Conferencing Reviews

Best for offering a free, simple telemedicine solution

  • Free plan available
  • Pricing upon request
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Rating: 4.5/5

doxy.me is a telemedicine platform designed for healthcare providers to conduct virtual appointments with patients. Its ability to offer a free yet functional solution to professionals in the healthcare industry sets it apart, making it best for a simple, no-cost telemedicine solution.

Why I Picked doxy.me: Unlike many competitors, Doxy.me offers a truly free tier that’s compliant with health privacy laws, ideal for small practices and therapists on a tight budget. Patients can join telehealth calls instantly through their browser, no apps, no installations, just click a link and go. This simplicity makes it super accessible for all age groups.

Standout features & integrations:

Features include a simple, no-download video call setup that lets patients join with just a link. You can set up multiple virtual rooms with personalized branding and waiting rooms. It also offers basic patient check-in and queuing, which helps you manage back-to-back sessions without confusion.

Integrations include Zoom, Google Calendar, DrChrono, Athenahealth, Cerner, Epic, eClinicalWorks, Practice Fusion, Kareo, and NextGen.

Pros and cons

Pros:

  • EHR and calendar integrations
  • High-quality video call capabilities
  • No-cost solution for basic telemedicine needs

Cons:

  • Some users report occasional connectivity issues
  • Interface may not be as polished as paid solutions
  • Advanced features are behind a paywall

Best for HIPAA-compliant outreach campaigns like appointment reminders

  • 5000 free active hours
  • $1/user/hour or $150/user/month
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Rating: 4.4/5

Twilio for Healthcare offers prebuilt templates that let non-developers create HIPAA-compliant outreach campaigns, like appointment reminders or medication updates, without writing a single line of code.

Why I Chose Twilio for Healthcare: Twilio lets providers launch video visits from texts or emails with just a click, integrating with EHRs, so clinicians don’t need to toggle between apps or manually log information. Unlike generic messaging tools, Twilio for Healthcare includes automated opt-in/out systems and stores consent tracking directly in its infrastructure, simplifying legal compliance for care teams.

Standout features & integrations:

Features include appointment reminders and follow-ups that reduce no-shows, secure messaging that meets HIPAA requirements, and virtual agent capabilities that help patients with routine inquiries. You can create custom communication workflows without writing much code. The platform also lets your team manage voice, SMS, chat, and video from one place.

Integrations include Epic, Salesforce Health Cloud, Redox, AWS, Google Cloud, Microsoft Azure, Cerner, Zendesk, Genesys, and ServiceNow.

Pros and cons

Pros:

  • Real-time network quality monitoring tools
  • HIPAA and GDPR compliance for secure communications
  • Advanced features like screen sharing and recording

Cons:

  • Additional costs for premium features
  • Limited participant capacity in video rooms

Best for comprehensive cloud-based healthcare solutions

  • Pricing upon request
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Rating: 5/5

CareCloud offers a complete suite of HIPAA compliant, cloud-based solutions designed to streamline healthcare administration, clinical operations, and patient engagement. By integrating practice management, electronic health records (EHR), and patient experience functions, CareCloud empowers healthcare providers with a comprehensive approach to patient care.

Why I Picked CareCloud: I chose CareCloud for its all-in-one solution that provides an extensive range of tools and features for healthcare professionals. Chiron Health connects directly to CareCloud’s electronic health records, letting doctors launch video visits right from patient charts, no switching apps. It has a unique tool that automatically checks insurance rules to make sure providers get paid for telehealth visits, something most systems don’t do well.

Standout features & integrations:

Features include the ability to schedule video visits directly within CareCloud, eliminating the need for duplicate data entry. Once an appointment is set, patient insurance information is automatically synced, streamlining the administrative process. The Chiron Rules Engine checks telemedicine eligibility for each patient, helping ensure reimbursement.

Integrations include CareCloud, athenahealth, Greenway Health, drchrono, and Kareo.

Pros and cons

Pros:

  • Unified system for improved operational efficiency
  • Robust integration with billing services and laboratory systems
  • Comprehensive suite of healthcare management tools

Cons:

  • Annual billing might not suit all budget preferences
  • Steeper learning curve due to the comprehensive nature of the platform
  • Higher starting price compared to other platforms

Best for user-friendly interface and diverse feature set

  • 14-day free trial
  • From $12/user/month (billed annually)

GoTo provides a HIPAA-compliant video conferencing platform that integrates with a variety of healthcare systems. Unlike many platforms, GoTo lets you securely send and receive faxes directly in your dashboard, replacing outdated physical machines still common in healthcare settings.

Why I Picked GoTo: GoTo Connect for Healthcare smartly directs patients’ calls to the right staff member based on their needs—like getting lab results or scheduling—without waiting on hold or dealing with a confusing phone tree. GoTo’s tools let your team manage texts, calls, and video visits all in one place, while ensuring every interaction follows HIPAA compliance by default—no extra tools or training required.

Standout features & integrations:

Features include custom call routing for triage, video-enabled virtual visits, and real-time analytics to monitor patient interactions. You can set up automatic call handling rules based on availability, department, or patient need. There's also secure messaging and voicemail transcription to help staff keep up with communication more efficiently.

Integrations include Epic, athenahealth, Cerner, Allscripts, eClinicalWorks, Greenway Health, NextGen Healthcare, Kareo, DrChrono, and AdvancedMD.

Pros and cons

Pros:

  • Useful integrations with EHR and billing tools
  • Rich set of features improves consultations
  • User-friendly interface for ease of use

Cons:

  • Cost may be a barrier for smaller practices
  • Advanced features may require higher-tier plans
  • Lacks a free plan for testing

Best for proven reliability in large healthcare organizations

  • Free plan available
  • From $16.99/user/month

Zoom for Healthcare provides secure and reliable video conferencing specifically designed for the healthcare sector. Zoom’s HIPAA-compliant telehealth setup allows secure, high-quality group sessions for things like therapy or education classes, which many platforms don’t support out-of-the-box.

Why I Picked Zoom for Healthcare: Zoom for Healthcare offers a virtual waiting room where patients can sit before their doctor joins—just like a real clinic, helping replicate the familiar flow of in-person visits in a digital setting. It integrates with major electronic health record (EHR) systems like Epic, so doctors can launch a Zoom call right from a patient’s medical chart without switching tools.

Standout features & integrations:

Features include support for virtual care workflows that let you manage patient visits and staff collaboration from one place. It offers patient-friendly access without needing downloads, and built-in language interpretation for better accessibility. You’ll also get admin controls for managing user roles, meetings, and compliance settings.

Integrations include Epic, Cerner, Microsoft Teams, Salesforce, Slack, Google Workspace, Microsoft Outlook, ServiceNow, and Oracle.

Pros and cons

Pros:

  • Notable integrations with EHR, billing, and scheduling software
  • Robust feature set enhances patient consultations
  • Reliable performance for large healthcare organizations

Cons:

  • Annual billing might not be suitable for all budgets
  • No per-user plan, minimum 10 hosts required
  • Lacks a lower-priced tier for smaller practices

Best for clinic-branded video call environments

  • Free plan available (8hrs/week)
  • From $29/month

VidHealth lets clinics fully brand their video call environment (logos, colors, room names) while staying HIPAA-compliant, which makes practices look more professional without compromising privacy laws.

Why I Picked VidHealth: VidHealth offers “virtual private rooms” that are always open and persistent, making it easy for repeat patients to drop in without scheduling new links every time, a feature most competitors don’t offer. Unlike many teehealth platforms, VidHealth runs entirely in the browser (even on phones) so patients don’t need to install anything, lowering friction for less tech-savvy users.

Standout features & integrations:

Features include browser-based sessions that work on any device—no downloads needed. You can set up a personalized virtual waiting room with a permanent, custom URL to manage patient flow. Group sessions are supported, allowing you to add participants directly from the waiting room into an active call.

Integrations include Epic, Cerner, MEDITECH, and most other EHR systems.

Pros and cons

Pros:

  • Mobile device use not recommended
  • Virtual waiting rooms with custom URLs
  • HIPAA/HITECH compliant with signed BAA
  • Free tier for solo practitioners

Cons:

  • Limited to 8 hours/week on free plan

Best for streamlined telehealth in private practice

  • 30-day free trial
  • From $39/user/month (billed annually) + one-time $200 setup fee

Simple Practice is an all-in-one practice management software with HIPAA-compliant telehealth conferencing that uses bank-level encryption. SimplePractice’s telehealth runs completely in the browser (no downloads needed) making it smooth for clients who might not be tech-savvy.

Why I Picked Simple Practice: What makes it stand out is how seamlessly telehealth is folded into the broader practice tools, clients can book, pay, and meet all in one system. A lesser-known gem: it supports secure group video sessions, which is rare among therapy-first platforms and helpful for family or group therapy.

Standout features & integrations:

Features include customizable intake forms that let you gather client info before sessions, a secure client portal where clients can schedule appointments and message you, and paperless documentation tools that save you time on charting. You can also automate reminders and billing so you don’t have to manually follow up. Everything stays organized in one place so your practice runs smoother.

Integrations include Google Calendar, Stripe, Zoom, Wiley Treatment Planners, Telehealth by SimplePractice, Monarch, Psychology Today, Alma, Headway, and SuperBill.

Pros and cons

Pros:

  • Extensive documentation capabilities
  • Robust client portal improves patient engagement
  • Secure video appointments are available, facilitating remote consultations

Cons:

  • Limited support hours may not be ideal for some practices
  • Some hitech features may require a learning curve for non-tech-savvy users
  • High initial setup fee

Best for small community health services

  • Free plan available
  • From $49/user/month.

Vsee is a telemedicine platform recognized for its high-quality video capabilities and user-friendly interface. VSee offers compact telehealth kits that work even in remote villages with no Wi-Fi, including satellite options, ideal for emergency response teams or small rural communities.

Why I Picked Vsee: VSee lets doctors manage video visits in places without strong internet or power, it's built to run on just a phone and a car battery, which most telehealth platforms can’t handle. VSee's interface can show multiple apps, like a patient record, imaging software, and video call, all in one screen, making it easier for doctors to multitask during live sessions.

Standout features & integrations:

Features include a no-code, low-code platform that lets you build and adjust telehealth workflows without needing a developer. You can integrate medical devices like blood pressure cuffs, digital scales, and ECGs for remote patient monitoring, and set custom alert thresholds to track patient vitals.

Integrations include Epic, Cerner, Credible, Stripe, PointClickCare, LanguageLine, Bluestream, Tele911, and The TeleDentists.

Pros and cons

Pros:

  • Integration with EHR and billing tools enhances functionality
  • User-friendly interface simplifies usage
  • High-quality video for effective consultations

Cons:

  • Advanced features require higher-tier plans
  • Lacks a free plan for initial testing
  • Starting price may be high for small practices

Best for call-routing to multiple specialists

  • Free demo
  • Pricing upon request

Unlike most telehealth tools, eVisit is built for large-scale health systems, offering deep EMR integration and enterprise-level controls designed to scale virtual care like a hospital department, not just a video call app.

Why I Picked eVisit: eVisit offers a unique 'Provider Workload Balancing' system that automatically routes virtual visits to available clinicians across a health system, helping avoid burnout and reduce wait times without needing patients to choose a specific doctor. eVisit supports multi-specialty, hospital-wide virtual care in a single platform, letting health systems run urgent care, behavioral health, post-op follow-ups, and more without needing multiple tools or vendors.

Standout features & integrations:

Features include flexible virtual visit workflows that let your providers manage care from any location. The platform supports multi-provider sessions, so specialists or interpreters can join the same call. You also get patient self-scheduling and real-time eligibility checks built into the intake process.

Integrations include Epic, athenahealth, Cerner, Allscripts, eClinicalWorks, NextGen Healthcare, DrChrono, Meditech, and Salesforce.

Pros and cons

Pros:

  • Supports multiparty video (e.g., interpreters, family)
  • Highly customizable workflows (150+ configurations)
  • Seamless EHR integration via HL7 and FHIR

Cons:

  • Some users report pharmacy data syncing issues
  • Pricing may be high for small practices

Other HIPAA Compliant Video Conferencing

Below is a list of additional legal practice management software that I shortlisted, but did not make it to the top 10. Definitely worth checking them out.

  1. QuickBlox

    Good for development teams building HIPAA-compliant video applications

  2. RingCentral

    Good for businesses wanting an all-in-one communication platform

  3. TheraphyZen

    Good for mental health professionals wanting an integrated teletherapy solution

  4. VidyoHealth

    Good for healthcare providers seeking quality video performance

  5. LetsTalkInteractive

    Good for healthcare organizations seeking a comprehensive telemedicine platform

  6. Oxagile

    Good for businesses in need of custom WebRTC solutions in healthcare

  7. MegaMeeting

    Good for organizations wanting browser-based video conferencing

  8. iotum

    Good for small to medium-sized healthcare practices seeking a telehealth solution

  9. Pexip

    Good for enterprises requiring a scalable, interoperable video solution

  10. SecureVideo

    Good for healthcare providers needing a HIPAA-compliant video conferencing solution

  11. Updox

    Good for healthcare providers wanting to streamline virtual patient visits

  12. Seecure

    Good for those needing secure, HIPAA-compliant video conferencing

  13. BlueJeans

    Good for healthcare providers requiring versatile video conferencing tools

  14. Webex Instant Connect

    Good for teams needing instant and simple video connections

  15. Chetu

    Good for businesses needing custom telehealth software development

  16. Daily

    Good for healthcare providers looking for compliant video call APIs

What are HIPAA-Compliant Video Conferencing Tools?

HIPAA-compliant video conferencing tools are secure platforms that protect patient data during virtual meetings. They're used by healthcare providers, legal professionals, and insurers to safely discuss sensitive information. These tools address critical pain points like privacy risks, regulatory compliance, and data breaches, all common concerns when using standard video software.

HIPAA-Compliant Video Conferencing Tool Selection Criteria

When selecting the best HIPAA-compliant video conferencing tools to include in this list, I considered common buyer needs and pain points like ensuring patient data security and ease of integration with existing systems. I also used the following framework to keep my evaluation structured and fair:

Core Functionality (25% of total score)
To be considered for inclusion in this list, each solution had to fulfill these common use cases:

  • Conducting secure video calls
  • Health insurance portability and accountability act (HIPAA) compliance
  • Business associate agreement (BAA) availability
  • Offering screen sharing capabilities
  • Providing real-time chat functionality
  • Supporting multiple participants

Additional Standout Features (25% of total score)
To help further narrow down the competition, I also looked for unique features, such as:

  • Custom branding options
  • Advanced analytics and reporting
  • Multi-language support
  • Virtual waiting room features
  • Integration with electronic health records

Usability (10% of total score)
To get a sense of the usability of each system, I considered the following:

  • Intuitive interface design
  • Minimal learning curve
  • Responsive design for mobile devices
  • Accessibility features
  • Customizable user settings

Onboarding (10% of total score)
To evaluate the onboarding experience for each platform, I considered the following:

  • Availability of training videos
  • Interactive product tours
  • Access to webinars and tutorials
  • Presence of chatbots for assistance
  • Availability of onboarding templates

Customer Support (10% of total score)
To assess each software provider’s customer support services, I considered the following:

  • 24/7 availability
  • Multi-channel support options
  • Access to a dedicated account manager
  • Comprehensive help center resources
  • Availability of live chat support

Value For Money (10% of total score)
To evaluate the value for money of each platform, I considered the following:

  • Competitive pricing
  • Transparent pricing structure
  • Availability of free trial or demo
  • Discounts for annual subscriptions
  • Cost relative to feature offerings

Customer Reviews (10% of total score)
To get a sense of overall customer satisfaction, I considered the following when reading customer reviews:

  • Consistency of positive feedback
  • Frequency of reported issues
  • Responsiveness to customer feedback
  • User satisfaction with support services
  • Overall rating trends

How to Choose HIPAA-Compliant Video Conferencing Tool

It’s easy to get bogged down in long feature lists and complex pricing structures. To help you stay focused as you work through your unique software selection process, here’s a checklist of factors to keep in mind:

FactorWhat to Consider
ScalabilityDoes the tool grow with your practice? Consider future expansion and if the solution can accommodate more users or larger virtual meetings without additional costs.
IntegrationsCheck if the tool connects with your existing systems like EHRs and scheduling apps. Make sure it fits into your current workflow to avoid manual data entry.
CustomizabilityCan you tailor the tool to fit your specific needs? Look for options to customize settings, user interfaces, and patient communication to reflect your brand and practice style.
Ease of useIs the tool intuitive for both you and your patients? A simple interface reduces training time and improves adoption rates. Test the user experience through demos or trials.
Implementation and onboardingHow long does it take to get up and running? Consider the time and resources needed for setup and training. Look for vendors offering dedicated onboarding support, training materials, and quick start guides.
CostAnalyze the total cost of ownership, including any hidden fees. Compare pricing plans and check if they align with your budget. Look for options that offer value without compromising on essential features.
Security safeguardsEnsure the tool complies with HIPAA and other relevant regulations. Look for features like encryption, secure data storage, and access controls to protect patient information.
Support availabilityEvaluate the vendor's support options. Consider their availability and response times. Check if they offer multiple support channels like chat, email, and phone, especially if you need assistance during non-business hours.

Features of HIPAA-Compliant Video Conferencing Tools

When selecting HIPAA-compliant video conferencing tools, keep an eye out for the following key features:

  • Encryption: Protects data during transmission to ensure patient privacy and compliance with HIPAA regulations.
  • Secure data storage: Ensures protected health information is safely stored and accessible only to authorized users.
  • Access controls: Allows you to manage who can view or participate in video sessions, maintaining confidentiality.
  • Virtual waiting rooms: Provides a professional and orderly way to manage telehealth platform patient queues online.
  • Custom branding: Lets you personalize the interface to match your practice's identity, enhancing patient trust.
  • Integration with EHRs: Connects with electronic health records for seamless data sharing and management.
  • Multi-language support: Accommodates diverse patient populations by offering communication in various languages.
  • Advanced analytics: Offers insights into telehealth services usage patterns and performance to help improve service delivery.
  • Mobile compatibility: Enables access from smartphones and tablets, providing flexibility for on-the-go consultations.
  • User-friendly interface: Ensures ease of use for both healthcare providers and patients, reducing the learning curve.

Benefits of HIPAA-Compliant Video Conferencing Tools

Implementing HIPAA-compliant video conferencing tools provides several benefits for your team and your business. Here are a few you can look forward to:

  • Enhanced security: Protects patient data with encryption and secure storage, ensuring compliance with privacy regulations.
  • Improved accessibility: Allows patients to connect with healthcare providers from anywhere, increasing convenience and reducing travel.
  • Efficient communication: Facilitates clear and direct communication with features like chat and video calls, improving patient engagement.
  • Brand consistency: Custom branding helps maintain your practice's professional image during virtual consultations.
  • Time savings: Streamlines appointment scheduling and management, freeing up time for more patient interactions.
  • Data integration: Seamless integration with EHRs helps maintain up-to-date patient records and reduces manual data entry.
  • Flexibility: Mobile compatibility allows healthcare providers to conduct consultations on-the-go, enhancing service delivery.

Costs and Pricing of HIPAA-Compliant Video Conferencing Tools

Selecting HIPAA-compliant video conferencing tools requires an understanding of the various pricing models and plans available. Costs vary based on features, team size, add-ons, and more. The table below summarizes common plans, their average prices, and typical features included in HIPAA-compliant video conferencing tools solutions:

Plan Comparison Table for HIPAA-Compliant Video Conferencing Tools

Plan TypeAverage PriceCommon Features
Free Plan$0Limited video call duration, basic support, and limited participants.
Personal Plan$5-$25/user/monthUnlimited video calls, chat support, and custom branding.
Business Plan$25-$50/user/monthAdvanced security features, EHR integration, and multi-language support.
Enterprise Plan$50-$100/user/monthDedicated account manager, advanced analytics, and priority customer support.

HIPAA-Compliant Video Conferencing Tools FAQs

Here are some questions people also ask me about HIPAA-compliant video conferencing tools:

What Next?

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John Payne
By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.