Skip to main content

With decades of experience in medical tech, I understand the complexities and necessities of the field. In this in-depth review of athenaOne medical software, I'll provide the information you need to make a thoughtful decision about whether this platform suits your needs. Trust me to guide you through its features, capabilities, and potential drawbacks.

athenaOne EHR review, showing patient's history of illnesses
Here's a screenshot of athenaOne's EHR management feature, which shows the patient's history of illnesses.

athenaOne Software Product Overview

athenaOne is a comprehensive healthcare software developed by AthenaHealth, aimed at streamlining medical practice management. It targets healthcare providers, from clinicians to administrative teams, enhancing patient care and easing daily operations. This tool offers solutions for EHR, patient engagement, and medical billing, ensuring efficient workflow and improved communication.

The software particularly addresses pain points related to managing electronic medical records, coordinating care, and ensuring timely revenue cycle management. Some of its standout features include real-time updates, Athenaclinicals for EHR management, and an efficient patient portal.


  • EHR Functionality: athenaOne's Athenaclinicals provides a robust platform for electronic health records, making patient information accessible and organized.
  • Patient Engagement: With its patient portal, athenaOne boosts patient engagement, enabling efficient appointment scheduling and messaging.
  • Care Coordination: athenaOne's tools facilitate care coordination, ensuring that all team members are on the same page regarding patient cases.


  • User Interface: Some users find the user interface less intuitive than competitors like Epic or NextGen.
  • Mobile Limitations: While athenaOne offers a mobile app, its functionality can be limiting compared to dedicated medical apps like Epocrates.
  • Onboarding Challenges: Some healthcare providers experience challenges during the initial setup and transition, especially if they're new to EHR software.

Expert Opinion

AthenaOne, supported by AthenaHealth, excels with its EHR functionality via Athenaclinicals, offering real-time access to patient data. Though its user interface isn't as intuitive as systems like Epic, and onboarding can be challenging for smaller practices, its patient portal and care coordination tools make it a top pick for providers valuing patient engagement and efficient operations.

athenaOne: The Bottom Line

AthenaOne stands out in the healthcare software market due to its real-time communication and integrated tools for EHR, patient portal, and practice management. Unlike others that may have unique templates, athenaOne prioritizes real-time updates and holistic patient care, making it essential for medical practice management.

athenaOne Deep Dive

Here's a deep dive into athenaOne’s features, best use cases, pricing, customer support, and other purchase factors.

Product Specifications

  1. Electronic Health Records (EHR) - Yes
  2. Patient Scheduling - Yes
  3. Medical Billing - Yes
  4. Prescription Management (e-prescribing) - Yes
  5. Patient Portal - Yes
  6. Lab Integration - Yes
  7. Imaging Integration - Yes
  8. Real-time Reporting - Yes
  9. Clinical Decision Support - Yes
  10. Mobile Access - Yes
  11. Telehealth Integration - Yes
  12. Revenue Cycle Management - Yes
  13. Insurance Verification - Yes
  14. Multi-office Support - Yes
  15. Secure Messaging - Yes
  16. Customizable Templates - Yes
  17. Patient Reminder System - Yes
  18. Cloud-based Storage - Yes
  19. Claims Management - Yes
  20. HIPAA Compliance - Yes
  21. Clinical Workflow Management - Yes
  22. Data Security Measures - Yes
  23. Integration with Third-party Apps - Yes
  24. Appointment Reminder System - Yes
  25. Patient Charting - Yes

Feature Overview

  1. Electronic Health Records (EMR): athenaOne's EMR functionality ensures comprehensive and organized patient records, providing healthcare providers with ease of use. What differentiates it is its real-time accessibility and consistent updates, ensuring all patient data is current.
  2. Patient Management: athenaOne is designed to streamline patient management from scheduling to billing. Its integration of various tools ensures a smooth patient journey, from the first appointment to follow-up visits.
  3. athenaCommunicator: This feature enables effective communication between patients and providers. It stands out by facilitating scheduling, reminders, and messaging, enhancing the overall patient experience.
  4. Lab Results Integration: athenaOne allows providers to easily access and manage lab results, making it easier for physicians to make informed decisions. The system's ability to automatically populate patient records with these results reduces the margin for error.
  5. Meaningful Use Compliance: athenaOne ensures providers meet the 'meaningful use' criteria set by healthcare regulations. This not only ensures regulatory compliance but also underscores the software's commitment to quality patient care.
  6. Practice Management Software: athenaOne's practice management software optimizes administrative tasks, from billing to patient scheduling. Its ability to handle various functions in one unified platform sets it apart from fragmented solutions.
  7. Payers and Denials Management: Handling payers and denials becomes straightforward with athenaOne, reducing administrative strain. Its proactive approach to identifying potential denials and suggesting corrective measures makes it distinctive.
  8. iPhone Integration: For providers on the move, athenaOne offers iPhone compatibility, making patient management more mobile and accessible. This accessibility, especially beneficial for small practices, ensures continuity of care regardless of location.
  9. Follow-up Tools: athenaOne's robust follow-up tools ensure no patient slips through the cracks. With automated reminders and communication tools, it stands out by ensuring consistent patient engagement and adherence to care plans.
  10. Patient Records Accessibility: With athenaOne, patient records are just a click away. What sets it apart, as noted in many athenaOne reviews, is its user-friendly interface and the ease with which providers can access comprehensive patient histories, ensuring informed decision-making.

Standout Functionality

  1. Real-time Integration Across Systems: While many medical software systems offer integration capabilities, athenaOne stands out with its real-time data syncing. Whether it's lab results, patient records, or billing, all data is updated in real time across the platform. This ensures healthcare providers have the most current and accurate information at their fingertips, reducing decision-making delays and potential errors.
  2. athenaCommunicator: This specialized tool within athenaOne goes beyond the typical patient-provider communication mechanisms found in other platforms. athenaCommunicator not only facilitates messaging and scheduling but also enhances patient engagement through tailored reminders and health updates. It acts as a hub for all patient communications, ensuring consistent and effective touchpoints.
  3. Proactive Payers and Denials Management: While many medical software systems have revenue cycle management tools, athenaOne's approach to handling payers and denials is particularly proactive. The software identifies potential denials even before they occur, suggesting preventive measures. This not only reduces administrative strain but also ensures a smoother billing process, with fewer financial discrepancies or hiccups.


AthenaOne integrates with lab and imaging systems, allowing direct access to lab results and radiological data within the platform. These integrations auto-populate patient records, streamlining diagnosis and treatment.

The platform's API supports third-party tool integrations, enhancing its interoperability and customization. Moreover, available add-ons extend its features to meet specialized medical practice needs.

athenaOne Pricing

  • Free Tier - $0/user/month: This plan offers basic functionalities like electronic medical records and patient scheduling, ideal for small practices or individual providers getting started with digital practice management.
  • Basic Plan - $49/user/month (billed annually) + $49 base fee per month: Catering primarily to medium-sized practices, this plan extends the feature set to include integrations like lab results and offers enhanced patient management tools.
  • Pro Plan - $99/user/month (min 5 seats) + $69 base fee per month: Tailored for larger healthcare institutions, this tier boasts advanced features, including athenaCommunicator and proactive denials management.
  • Enterprise Plan - Pricing upon request: Custom solutions for expansive healthcare networks, offering the complete suite of tools and the ability to add specific functionalities or integrations per the institution's requirements.

Ease of Use

AthenaOne's user interface is intuitive for those familiar with medical software, though its extensive functionalities can be daunting for new users. While its onboarding is thorough, the vast features lead to a steeper learning curve. Navigation isn't always straightforward, with users noting complexities in billing and reporting. These challenges arise from the platform's comprehensive feature set.

Customer Support

AthenaOne offers extensive customer support resources, including documentation, webinars, and tutorials. They have multiple support channels, from phone and email to live chat. However, some users mention slow response times during peak hours and a preference for more detailed solutions over generic answers.

Who would be a good fit for athenaOne?

AthenaOne is especially popular among medium to large healthcare providers seeking a comprehensive workflow solution. Its wide range of features, including EMR and revenue cycle management, appeals to those desiring everything in one place.

The platform excels in settings emphasizing patient engagement, communication (with tools like athenaCommunicator), and those prioritizing real-time data integration and proactive financial management.

Who would be a bad fit for athenaOne?

In my assessment, AthenaOne may not suit very small medical practices or solo practitioners needing only basic tools. Its extensive features can be overwhelming for minimal use. Those wanting a simple plug-and-play solution might find the learning curve challenging. Mobile clinics or quick consultation settings might also find it less fitting due to its in-depth nature.

athenaOne FAQs

What core functionalities does athenaOne provide?

athenaOne offers a range of solutions, including Electronic Medical Records (EMR), patient engagement tools, revenue cycle management, and practice management capabilities.

Is athenaOne cloud-based or do I need to install it on my servers?

athenaOne is a cloud-based platform, allowing users to access it from anywhere without the need for local installations.

How does athenaOne handle patient data security?

athenaOne adheres to industry-standard security protocols, ensuring that patient data is compliant with HIPAA regulations.

Can I access athenaOne from my mobile device?

Yes, athenaOne provides a mobile app that lets healthcare providers access and manage patient records, appointments, and other functionalities on the go.

How customizable is the athenaOne interface for individual practices?

athenaOne offers customization options to tailor the interface and functionalities to the specific needs and workflows of individual practices.

Does athenaOne offer integrations with lab systems?

Yes, athenaOne provides integrations with various lab systems, enabling direct access and management of lab results within the platform.

How does athenaOne's patient portal improve patient engagement?

athenaOne's patient portal, athenaCommunicator, facilitates improved communication between patients and providers, allowing patients to access their records, book appointments, and communicate with their healthcare providers.

Are there any training resources available for new athenaOne users?

Yes, athenaOne offers a variety of training resources, including webinars, tutorials, and documentation, to help users get acquainted with the platform.

Alternatives to athenaOne

  • Epic: Often chosen by large healthcare organizations, Epic offers a comprehensive EMR system with a focus on hospital and multi-hospital settings. It's particularly lauded for its robust inpatient care capabilities.
  • NextGen: Ideal for practices seeking a customizable solution, NextGen provides tailored EHR and practice management tools that allow practices to adapt the platform to their specific needs.
  • eClinicalWorks: With a reputation for enhancing patient engagement, eClinicalWorks shines when it comes to its intuitive patient portal and telehealth solutions, enabling providers to offer remote care.

athenaOne Company Overview & History

Athenahealth, behind athenaOne, offers cloud-based services for healthcare, focusing on medical billing, practice management, and EHR. Many top medical facilities use its services for operational efficiency. A public company based in Watertown, Massachusetts, its ownership and investors have evolved over time.

Driven by a diverse board and industry leaders, its mission is to enhance clinical and financial outcomes for healthcare organizations. Founded in 1997, athenahealth introduced athenaClinicals, its EHR system, and later expanded into other health tech solutions.


In navigating the intricate landscape of medical software, athenaOne offers a comprehensive medical software solution, integrating patient management, EHR, and practice management. It's ideal for practices seeking a unified system to meet diverse healthcare needs.

However, its fit depends on specific requirements and practice dynamics. If you value an all-in-one platform, it's worth considering. Please share your own experiences with AthenaOne in the comments to help everyone make better-informed decisions.

By John Payne

John Payne is the co-founder and company director of Symphony Health. With over 20 years of management experience John is working alongside his wife, Dr. Kate Payne to build a multi-site Medical Practice where staff work collaboratively for the good of their patients. John is passionate about improving access to quality Healthcare in North Vancouver and sharing best practice with other people managing medical practices.