Avis sur Cliniko : Avantages, Inconvénients, Fonctionnalités et Tarification
Cliniko is a medical practice management software built to help practices manage scheduling, patient records, billing, and communication from one secure platform. If you’re researching tools that reduce admin chaos, safeguard privacy, and adapt to your workflow, Cliniko stands out for its clean interface and flexible configuration.
In this review, I’ll break down its standout features, ideal use cases, limitations, and current pricing to help you decide if it fits your practice’s real-world demands.
Cliniko Evaluation Summary
- From $45/user/month (billed annually)
- 30-day free trial
Why Trust Our Software Reviews
We’ve been testing and reviewing medical software since 2023. As medical practice leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different medical practice use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
Cliniko Overview
When judging Cliniko, I think its clean interface, responsive support, and strong scheduling and note-taking features give it an edge for clinics that value ease of use and quick onboarding. Pricing is straightforward, and the workflow customizations fit most solo and group practices. I’ve found integrations are a bit limited if you want deep connections with complex systems, and some reporting features might feel basic for larger operations.
Still, for allied health or smaller medical teams selecting a system, Cliniko offers reliable tools without overwhelming complexity.
pros
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Built-in telehealth video consultations with no additional software.
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Patient appointment reminders included at all subscription levels.
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Paperless intake forms streamline new client onboarding.
cons
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Limited advanced analytics or business intelligence reporting.
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No built-in electronic prescribing or e-prescription tools.
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Lacks automated insurance claim management features.
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Appointment Scheduling
Create and manage appointments with a visual calendar and real-time availability. Color-coded slots help your team avoid double bookings and see provider schedules at a glance.
Patient Records Management
Store patient histories, treatment notes, documents, and files in secure digital profiles. All information updates instantly and is accessible from any browser or device.
Online Intake Forms
Send digital intake forms before appointments for paperless onboarding. Patients can complete forms online, and their answers flow directly into their records.
Telehealth Video Consultations
Conduct live video consultations natively, with no need for third-party services. Cliniko provides a secure, HIPAA-compliant environment for virtual visits.
Billing and Invoicing
Generate invoices, accept payments, and manage outstanding accounts directly in the platform. All billing ties to appointments and patient records to reduce manual data entry.
Automated Patient Reminders
Set up appointment reminders by SMS and email automatically for all patients. This feature helps reduce no-shows and keeps your schedule on track.
Ease of Use
Cliniko is one of the most straightforward platforms to navigate in this space, with drag-and-drop scheduling, clear menu labeling, and seamless access to telehealth and patient records.
I’ve found that the intuitive workflows—like instant note templates and rapid online intake—let clinicians and admin teams pick up the system with almost no formal training.
Integrations
Cliniko integrates with Mailchimp, Xero, Physitrack, Healthcode, Medipass, Tyro, Cliniq Apps, Coreplus, HealthKit, and ClickSend, among others.
Cliniko also provides a REST API and supports connections through third-party integration platforms.
Cliniko Specs
- API
- Appointment Scheduling
- Athlete Management
- Audit Management
- Calendar Management
- Compliance Tracking
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Electronic Prescribing
- External Integrations
- File Sharing
- File Transfer
- Health Management
- HIPAA Compliance
- Inventory Tracking
- Multi-User
- Notifications
- Organization Management
- Patient Management
- Project Management
- Regulatory Alerts
- Risk Assessment
- Scheduling
- Supplier Management
