Owl Practice Review: Pros, Cons, Features, and Pricing

Owl Practice brings mental health practice management into one platform, from scheduling and clinical notes to billing, telehealth, and client communication tools for therapy practices.

Visit Website
By John Payne

We review tools independently, and commissions help fund our testing. See our transparency policy, our methodology, or suggest a tool.

Owl Practice is a mental health EHR built for therapists and counselors who need integrated scheduling, clinical documentation, billing, and a client portal in a single platform. I'd mainly consider it if you're running a solo or small group practice and want something focused and straightforward—especially if SimplePractice feels like more tool than what you actually need. Owl Practice keeps the feature set tight and the workflow intuitive, which makes it a practical fit for clinicians who want to spend less time navigating software and more time with clients.

Owl Practice Evaluation Summary

Owl Practice streamlines scheduling, billing, and client records.
Customer rating

3/5

Pricing
  • From $60 CAD/month
  • 14-day free trial

Why Trust Our Software Reviews

We’ve been testing and reviewing medical software since 2023. As medical practice leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.

We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different medical practice use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.

Owl Practice Overview

Owl Practice is a strong choice if you want a mental health practice management solution that’s easy to learn, offers responsive support, and covers core needs like scheduling, billing, and secure telehealth. Its interface is cleaner and more intuitive than most, and onboarding is straightforward. However, you’ll find integrations are limited, and pricing can be higher for larger teams. 

I’d suggest it’s best for solo practitioners or small clinics who value simplicity and dedicated mental health features over deep customization or broad third-party integrations.

Pros

  • Secure client messaging and HIPAA-compliant data handling.
  • Responsive and knowledgeable customer support team.
  • Built-in telehealth with group session support.

Cons

  • Pricing increases quickly for group practices.
  • No dedicated mobile app for clinicians or clients.
  • Limited third-party integrations for billing and scheduling.

Is Owl Practice Right For Your Needs?

Who Would be a Good Fit for Owl Practice?

Owl Practice is a strong choice for mental health professionals and organizations that need secure, therapy-focused features and value a straightforward, clinician-friendly interface. It’s especially well-suited for smaller practices, solo providers, and teams that prioritize HIPAA compliance, telehealth, and client communication tools over deep customization or broad integrations. 

If your work centers on therapy, counseling, or behavioral health, you’ll likely find its session notes, client portal, and responsive support team a good match for your workflow.

  • Solo Practitioners
    Owl Practice’s all-in-one platform simplifies scheduling, billing, and documentation for solo providers.
  • Small Group Practices
    Its pricing and feature set are tailored for small teams needing secure telehealth and group session support.
  • Behavioral Health Clinics
    The platform’s therapy-specific templates and secure messaging fit behavioral health workflows.
  • Child and Family Therapists
    Customizable intake forms and family session support help manage complex client relationships.
  • Telehealth-First Practices
    Built-in telehealth with group session capability supports remote care delivery.
  • Canadian Practices
    Owl Practice offers Canadian data hosting and billing features for compliance.

Who Would be a Bad Fit for Owl Practice?

Owl Practice may not be the best option for large organizations, multidisciplinary clinics, or teams that require extensive integrations and advanced reporting. Larger enterprises and those outside mental health may need broader functionality or more scalable solutions.

If your practice relies on a mobile app, complex billing workflows, or deep customization, you’ll likely find the platform limiting.

  • Large Hospital Systems
    Owl Practice lacks the scalability and integrations needed for enterprise environments.
  • Multidisciplinary Clinics
    It’s focused on mental health, not suited for mixed-specialty practices.
  • Practices Requiring Mobile Apps
    There’s no dedicated mobile app for clinicians or clients.
  • Teams Needing Advanced Reporting
    Reporting features are basic compared to more analytics-driven platforms.
  • US-Only Insurance Billing
    Insurance billing tools are limited for complex US payer requirements.
  • Practices Needing Custom Integrations
    Few options exist for connecting with external billing or scheduling systems.

How We Test & Score Tools

We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.

Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.

Core Functionality (25% of final scoring)

The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.

Standout Features (25% of final scoring)

Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.

We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.

Ease of Use (10% of final scoring)

We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.

Onboarding (10% of final scoring)

We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.

Customer Support (10% of final scoring)

We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.

Customer Reviews (10% of final scoring)

Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.

Value for Money (10% of final scoring)

Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.