Healthie EHR And Engagement Software Review
In my opinion, Healthie is a solid choice for small to medium-sized practices aiming to streamline their operations with a comprehensive tool. Its standout features, like integrated telehealth and client management, make it a strong contender in the market. While the onboarding process could be smoother, the platform's ease of use and responsive customer support more than make up for it. Healthie's pricing is reasonable, offering good value for money, especially for practices focused on enhancing patient engagement. It's best suited for teams looking for a reliable, all-in-one solution without the need for extensive customization.
Healthie Evaluation Summary
- From $29/user/month, (billed annually).
Why Trust Our Software Reviews
Healthie Overview
Healthie uniquely integrates practice management with telehealth, making it a strong choice for your team's comprehensive healthcare needs. Healthie is a Practice Management and Telehealth Software that helps healthcare providers manage patient care and administrative tasks in one platform. It best serves small to medium-sized medical practices, wellness centers, and nutritionists looking to streamline operations and enhance patient engagement. Healthie offers value by integrating various aspects of practice management and telehealth, allowing your team to focus more on patient care and less on administrative burdens.
In this article, you'll find a detailed look at Healthie's features, pros and cons, pricing, and use cases. Whether you're looking to improve patient interaction or simplify your practice's workflow, this review will help you align Healthie with your goals.
pros
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The intuitive interface makes daily tasks easier for your team.
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The client management system simplifies scheduling and communication.
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The integrated telehealth feature enhances patient engagement and care.
cons
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Occasional technical glitches can disrupt workflow at times.
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Some users find the reporting features lacking in customization.
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The onboarding process can be time-consuming and requires patience.
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Core Features
Telehealth Integration: Healthie allows you to conduct virtual appointments directly through the platform, enhancing accessibility for your patients. This seamless integration supports video calls and secure messaging.
Client Management: Manage your patient information, appointments, and records all in one place. This feature simplifies scheduling and keeps your team's workflow organized.
Scheduling System: Healthie's scheduling tool makes it easy to book and track appointments. You can set up recurring sessions, reducing administrative hassle.
Billing and Invoicing: Streamline your billing process with automated invoicing and payment tracking. This feature helps your practice maintain accurate financial records.
Document Sharing: Easily upload and share documents with your patients, enhancing communication and care coordination. Patients can access their files anytime, improving their engagement.
Secure Messaging: Communicate with your patients through encrypted messaging, ensuring privacy and compliance. This feature supports better patient-provider communication.
Ease of Use
Healthie is generally user-friendly, making it easy for your team to navigate its intuitive interface. Users appreciate the straightforward layout, which simplifies tasks like scheduling and client management. While some find the onboarding process a bit lengthy, the platform's clear design helps you quickly adapt to its features. Compared to others, Healthie stands out for its simplicity, ensuring you spend less time on admin work and more on patient care.
Integrations
Healthie integrates natively with Change Healthcare, Fullscript, Zoom, Stripe, Google Calendar, Mailchimp, QuickBooks, Square, Twilio, and Doxy.me.
Healthie also provides an API and connects with third-party integration tools like Zapier.
Healthie Specs
- Athlete Management
- Calendar Management
- Chat
- Contact Management
- Contact Sharing
- Customer Management
- Dashboard
- Data Export
- Data Import
- Data Visualization
- Email Integration
- External Integrations
- Google Apps Integration
- Notifications
- Scheduling
Healthie FAQs
What training resources are available for new users?
How does Healthie handle client communication and engagement?
Can Healthie handle billing and invoicing for my practice?
What kind of support can I expect if I encounter issues?
How does Healthie ensure data security and compliance?
Can Healthie support multi-location practices?
Is it possible to customize Healthie to fit my practice's needs?
Does Healthie offer mobile access for providers and patients?
What's Next?
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