Os 10 melhores programas de gestão da reputação na área da saúde em 2026

Avaliações de software de gestão da reputação na área da saúde

1. 

   1

   ReputationStacker

   Best for multi-location reputation management

   • Free trial + free demo available
   • From $63/location/month (billed monthly)

   Visit Website

   

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   ReputationStacker is a reputation management platform that automates patient review requests, aggregates reviews from 100+ platforms, and provides multi-location reporting with sentiment analysis and NPS feedback tools.

   Who Is ReputationStacker Best For?

   ReputationStacker is a strong fit for growing healthcare groups managing reviews and patient feedback across multiple locations from a single dashboard.

   Why I Picked ReputationStacker

   I picked ReputationStacker as one of the best because it's purpose-built for managing reputation across multiple locations from a single dashboard, which is exactly what growing group practices and multi-site health systems need. I love how it combines automated patient review requests (sent by email or text after visits) with location-level sentiment analysis and side-by-side performance comparisons, so leadership gets a centralized view while individual providers track their own results. The Professional plan also includes HIPAA compliance and a BAA, which matters when patient communications are involved.

   ReputationStacker Key Features

   • Review monitoring across 100+ platforms: Pulls reviews from more than 100 sites into one dashboard, with alerts, filters by platform or location, and the ability to assign reviews to team members.
   • NPS-based patient feedback surveys: Collects 0–10 NPS scores and optional comments through customizable, automated survey messages before directing respondents to leave a public review.
   • AI-generated review replies: Drafts on-brand responses using your past replies, with options to edit, require approval, or post automatically to Google and Facebook.
   • Review widgets and social sharing: Embeds automatically refreshed review displays on your website and shares reviews manually or automatically to Facebook, Instagram, and Google Business Profile.

   ReputationStacker Integrations

   ReputationStacker has documented native connections with Google and Facebook for monitoring and responding to reviews, plus Google Business Profile and Instagram for sharing reviews. It also supports custom integrations through an API and Zapier.

   Pros and Cons

   Pros:

   • NPS and sentiment reports surface recurring issues
   • Centralizes review oversight across locations
   • Automates patient review requests and reminders

   Cons:

   • In-dashboard replies cover Google and Facebook only
   • Review monitoring isn’t real time
   Learn more about ReputationStacker:

   • Check out ReputationStacker on their website
2. 

   2

   Doctible

   Best for post-appointment review requests

   • Free demo available
   • From $249/month

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Doctible is a healthcare reputation management platform that automates SMS-based review requests, monitors patient reviews across online platforms, and routes negative feedback privately before it reaches public-facing directories.

   Who Is Doctible Best For?

   Doctible is a strong fit for dental, orthodontic, optometry, and chiropractic practices — from single-location offices to multi-site DSOs and MSOs.

   Why I Picked Doctible

   I picked Doctible as one of the best because of how it handles the post-appointment review workflow. Once an appointment wraps up, Doctible automatically sends an SMS from the practice's own office phone number to ask about the patient's experience. Patients with positive feedback get routed to Google or Facebook to leave a public review, while those with complaints send feedback directly and privately to the office instead.

   Doctible Key Features

   • Practice management system integrations: Connects with popular dental, orthodontic, optometry, and chiropractic software to automate feedback workflows.
   • HIPAA-compliant patient texting: Allows for secure, two-way messaging with patients from the practice’s main office number.
   • Centralized review dashboard: Lets staff monitor total reviews, average ratings, and review trends for all office locations.
   • Automated recall and email campaigns: Schedules recall reminders and sends targeted patient communications directly through the platform.

   Doctible Integrations

   Doctible offers native integrations with practice management systems like Dentrix, Dentrix Enterprise, EagleSoft, Open Dental, Curve Dental, Ortho2, ChiroTouch, Compulink, Dolphin Management, and Practice-Web. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Deep PMS support for specialty dental practices
   • Keeps negative patient feedback off public sites
   • Review requests sent from the practice number

   Cons:

   • Narrower specialty focus limits hospital system use
   • Reporting lacks depth for multi-location enterprises
   Learn more about Doctible:

   • Check out Doctible on their website
3. 

   3

   NexHealth

   Best for EHR-integrated review management

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   NexHealth is a patient experience platform that connects directly to your EHR or practice management system to automate post-visit review requests, route positive feedback to Google, and capture negative responses privately.

   Who Is NexHealth Best For?

   NexHealth is a strong fit for small to mid-sized dental and medical practices that are already using an EHR or PMS and want to automate patient review generation without adding a separate standalone tool.

   Why I Picked NexHealth

   I've included NexHealth in my top picks because its review automation runs directly on real-time EHR data, not a manual patient list upload. I like that Appointment Journeys let you trigger review requests by appointment type, so a post-procedure visit gets a different request than a routine checkup. The sentiment-gating is also well-designed: positive reviewers route straight to Google, while anything three stars or below lands in a private dashboard for offline follow-up.

   NexHealth Key Features

   • EHR synchronizer integration: Syncs appointment and patient data with over 75 major EHR and practice management systems.
   • Customizable review templates: Allows you to tailor review request content by appointment type or visit.
   • Private feedback dashboard: Collects and stores negative feedback internally for practice review and follow-up.
   • Multi-channel review invitations: Delivers review requests to patients via both SMS and email automatically.

   NexHealth Integrations

   NexHealth offers native integrations with over 75 EHR and practice management systems, including Epic, Dentrix, Eaglesoft, Open Dental, eClinicalWorks, athenahealth, DrChrono, and ModMed. An API is also available for custom integrations.

   Pros and Cons

   Pros:

   • Provider-level review tracking across multiple locations
   • Sentiment gating routes negative feedback privately
   • EHR-triggered review requests are highly automated

   Cons:

   • Less suited for large hospital networks
   • Reporting dashboards are relatively basic
   Learn more about NexHealth:

   • Check out NexHealth on their website
   • Read my in-depth review of NexHealth
4. 

   4

   Reputation.com

   Best for healthcare listings and directories

   • Free demo available
   • From $80/location/month

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Reputation.com is an AI-native reputation management platform for multi-location healthcare organizations, covering review monitoring, listing management, patient surveys, and provider-level sentiment analysis across 100+ directories.

   Who Is Reputation.com Best For?

   Reputation.com is a strong fit for enterprise health systems and large multi-location medical groups managing provider reputation across dozens or hundreds of sites.

   Why I Picked Reputation.com

   I picked Reputation.com as one of the best because of how it handles listings at scale across 100+ healthcare directories. Provider profiles, hours, services, and conditions are all maintained from a single platform, which means a health system with 80 clinic locations isn't manually updating Vitals, Healthgrades, and Google separately. I also like the AI Engine Optimization (AEO) layer, which analyzes how large language models surface provider information and flags structured data gaps.

   Reputation.com Key Features

   • HIPAA-compliant surveys: Collect patient satisfaction data with workflows that safeguard PHI.
   • RepScore sentiment dashboards: Visualize trends in patient sentiment by location, region, or service line.
   • Competitive Insights: Benchmark ratings and feedback volume against other providers and health systems.
   • AI-powered review response templates: Respond to patient feedback using tailored, AI-suggested replies for various review scenarios.

   Reputation.com Integrations

   Native integrations are not clearly documented. The tool supports integrations through its API for custom connections.

   Pros and Cons

   Pros:

   • HIPAA-compliant survey and messaging workflows included
   • Provider-level reputation scoring with peer benchmarking
   • Syndicates listings across 100+ healthcare directories

   Cons:

   • Customer support response times can lag
   • Long onboarding process for enterprise health systems
   Learn more about Reputation.com:

   • Check out Reputation.com on their website
5. 

   5

   Emitrr

   Best for automated multi-channel review requests

   • Free trial + free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Emitrr is a HIPAA-compliant patient communication and reputation management platform that automates review requests via SMS and email, monitors reviews across healthcare directories and general platforms, and centralizes review response across multiple locations.

   Who Is Emitrr Best For?

   Emitrr is a strong fit for small to mid-sized medical, dental, and healthcare practices that need a front-desk-friendly tool for managing patient reviews across multiple locations.

   Why I Picked Emitrr

   I picked Emitrr as one of the best because its appointment-triggered review requests go out via both SMS and email automatically, requiring no manual follow-up from front desk staff. What I particularly like is the smart redirect feature: if a patient already reviewed your practice on Google, Emitrr routes their next request to Healthgrades or Facebook. The task and ticket system also lets me assign incoming reviews to specific team members, so nothing slips through in a busy practice.

   Emitrr Key Features

   • Multi-location dashboard: Manage reviews, communications, and analytics for multiple practice locations in one unified interface.
   • Healthcare directory monitoring: Track and manage patient reviews from Google, Facebook, Yelp, and Healthgrades within a centralized dashboard.
   • HIPAA-compliant messaging: Send and receive patient messages that meet HIPAA security and privacy requirements across all workflows.
   • Patient survey automation: Trigger automated patient feedback and satisfaction surveys following appointments or specific care events.

   Emitrr Integrations

   Emitrr offers native integrations with athenahealth, Dentrix, DrChrono, and eClinicalWorks, and provides an API for custom integrations.

   Pros and Cons

   Pros:

   • Smart review redirect across multiple platforms
   • HIPAA-compliant patient messaging built in
   • Automated SMS and email review requests

   Cons:

   • Reporting depth is thin for enterprise practices
   • Limited provider-level analytics and benchmarking tools
   Learn more about Emitrr:

   • Check out Emitrr on their website
6. 

   6

   Birdeye

   Best for centralized multi-location reviews

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.8/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Birdeye is a healthcare reputation management platform that combines multi-location review monitoring, automated patient review requests, listing management, and AI-driven response tools across 200+ review sites.

   Who Is Birdeye Best For?

   Birdeye is a strong fit for multi-location healthcare organizations — think hospital networks, DSOs, and large group practices managing reputation across dozens or hundreds of locations.

   Why I Picked Birdeye

   Birdeye earns its spot on my shortlist because of how it handles review management at scale across dozens or hundreds of locations from a single dashboard. I particularly like the location-specific dashboards that let teams monitor and respond to patient reviews without logging into each location separately. The AI-driven response tools let you auto-respond by star rating or manually approve each reply, keeping brand voice consistent across every practice location.

   Birdeye Key Features

   • Listings AI: Update and sync practice information across hundreds of general and healthcare-specific directories.
   • Surveys AI: Create customizable patient surveys with sentiment and trend analytics powered by AI.
   • Competitors AI: Benchmark your organization's reputation and volume of reviews against local and specialty peers.
   • Referrals module: Launch automated patient referral campaigns that track which patients send the most referrals.

   Birdeye Integrations

   Birdeye offers native integrations with athenahealth, Nextech, eClinicalWorks, DrChrono, NextGen, and Allscripts, and provides an open API for custom integrations.

   Pros and Cons

   Pros:

   • Monitors reviews across 200+ healthcare directories
   • HIPAA-compliant patient review request workflows included
   • Strong provider-level reputation tracking across locations

   Cons:

   • AI responses require manual tuning initially
   • Onboarding can be complex for large systems
   Learn more about Birdeye:

   • Check out Birdeye on their website
7. 

   7

   Podium

   Best for patient review automation via text

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Podium is an SMS-first communication and review management platform that lets healthcare practices automate patient review requests, centralize messaging channels, and manage feedback from a single inbox.

   Who Is Podium Best For?

   Podium is a strong fit for small-to-mid-size dental and medical spa practices that prioritize Google review volume and want to manage patient communication over SMS.

   Why I Picked Podium

   I picked Podium as one of the best because its SMS-first review collection is the core of what it does, not a bolt-on feature. When a patient completes an appointment in Dentrix or Open Dental, Podium fires an automated text review request without any staff input. The AI Employee feature then drafts responses to incoming reviews directly inside the same unified inbox where all patient texts land.

   Podium Key Features

   • Unified inbox: View and respond to all patient messages, reviews, calls, and text conversations from a single dashboard.
   • HIPAA-compliant messaging: Securely communicate with patients and safeguard PHI with optional BAA in place.
   • Connecting with practice management systems: Sync appointment completions from systems like Dentrix and Open Dental to trigger review requests.
   • Custom patient surveys: Design and send patient feedback surveys via text for tailored data collection.

   Podium Integrations

   Podium offers native integrations with Dentrix, Eaglesoft, and Open Dental, and connects with Zapier. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • Combines review management with patient messaging
   • AI drafts responses to patient reviews
   • Automated SMS review requests after appointments

   Cons:

   • Provider-level reporting lacks depth
   • Limited healthcare-specific directory monitoring
   Learn more about Podium:

   • Check out Podium on their website
8. 

   8

   Weave

   Best for reviews tied to patient communication

   • Free demo available
   • From $199/month

   Visit Website

   Customer Rating:4.5/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   Weave is an all-in-one patient communication platform for small and mid-sized healthcare practices that combines review request automation with VoIP calling, two-way texting, appointment reminders, and direct PMS/EHR integration across dental, medical, optometry, and veterinary settings.

   Who Is Weave Best For?

   Weave is a strong fit for independent and small group practices in dental, optometry, and veterinary care that want review generation built into their daily patient communication workflow.

   Why I Picked Weave

   Weave earns its spot on my shortlist because of how tightly review requests are woven into the appointment workflow. When a patient checks out, Weave automatically fires an SMS review invite, and I can customize which platforms appear first (Google, then Healthgrades, for example). What I really like is the Private Feedback channel: if a patient is unhappy, they're routed to submit feedback directly to the practice instead of posting publicly, which gives the team a chance to address the issue before it affects the star rating.

   Weave Key Features

   • HIPAA-compliant two-way texting: Text with patients directly from the platform using secure, compliant channels for appointment and review communications.
   • Practice management system integration: Syncs with 20+ PMS and EHR systems to automate review requests and keep patient details current.
   • Call Pop patient context: Pops up caller’s full profile, visit history, and family links when patients call the front desk.
   • Centralized multi-location communications: Manage messaging, reviews, and analytics for multiple practices or locations from a single dashboard.

   Weave Integrations

   Weave offers native integrations with over 20 practice management and EHR systems, including Dentrix, Eaglesoft, Open Dental, Curve Dental, Carestream OrthoTrac, tab32, and Athenahealth. An API is available for custom integrations.

   Pros and Cons

   Pros:

   • SMS-based requests see high patient response rates
   • Private feedback routing prevents negative public posts
   • Review requests fire automatically after patient checkout

   Cons:

   • Reputation reporting lacks provider-level benchmarking
   • Limited healthcare directory monitoring beyond Google
   Learn more about Weave:

   • Check out Weave on their website
9. 

   9

   RepuGen

   Best for compliant patient feedback workflows

   • Free demo available
   • Pricing upon request

   Visit Website

   Customer Rating:4.6/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

   

   RepuGen is a HIPAA-compliant reputation management platform for healthcare providers, combining automated patient review collection, multi-site monitoring across 45+ directories, AI-powered sentiment analysis, and listing management.

   Who Is RepuGen Best For?

   RepuGen is a strong fit for multi-location medical practices and urgent care groups that need provider-level reputation tracking across multiple sites and directories.

   Why I Picked RepuGen

   RepuGen earns its spot on my shortlist because of how seriously it takes compliance inside the patient feedback loop itself. I love that its SMS and email review requests are built around HIPAA-compliant workflows from the start, so there's no retrofitting required. Its service recovery feature intercepts dissatisfied patients before a negative review goes public, and ReplyWize generates AI-drafted responses without exposing protected health information.

   RepuGen Key Features

   • Multi-site review monitoring: Aggregate and track patient reviews across 45+ healthcare and general platforms in one dashboard.
   • Provider-level reputation dashboards: Break down sentiment, ratings, and review counts by individual clinician and location.
   • Directory listings management: Sync and update profiles across 60+ healthcare-specific and general online directories.
   • AI-powered sentiment and theme analysis: Detect trends and key themes in patient feedback using built-in AI analytics.

   RepuGen Integrations

   RepuGen offers native integrations with healthcare platforms including AdvancedMD, NextGen, Greenway, Allscripts, ABELDent, and Kalix, and provides an API for custom integrations.

   Pros and Cons

   Pros:

   • Intercepts negative feedback before it goes public
   • Provider-level reputation tracking across locations
   • HIPAA-compliant patient review request workflows

   Cons:

   • Analytics depth trails larger enterprise-focused competitors
   • Reporting dashboard lacks deeper customization options
   Learn more about RepuGen:

   • Check out RepuGen on their website
10. 

    10

    rater8

    Best for provider-level reputation analytics

    • Free plan available
    • From $89/month

    Visit Website

    Customer Rating:4.9/5This rating combines scores from multiple user review sites to reflect overall customer sentiment about the product.

    

    rater8 is a healthcare-specific reputation management platform that automates patient review generation, monitors ratings across healthcare directories and general platforms, and tracks feedback at the individual provider level.

    Who Is rater8 Best For?

    rater8 is a strong fit for multi-provider medical practices and health systems that need to track and manage reputation at the individual physician level.

    Why I Picked rater8

    rater8 earns its spot as one of the best on my shortlist because of how deeply it tracks reputation at the individual physician level. I love that its Reputation Scorecards break performance down by provider, location, and review site, not just practice-wide averages. The benchmarking engine pulls from over 30 million data points, so I can see exactly how each provider stacks up against peers in the same specialty.

    rater8 Key Features

    • Multi-site review dashboard: View and manage patient feedback from Google, Facebook, Healthgrades, WebMD, and Vitals in one place.
    • Automated review invitations: Trigger review requests by integrating with EHR and practice management systems to reach patients after visits.
    • Listings management: Keep provider and practice information updated across multiple healthcare directories and platforms.
    • AI-powered sentiment analysis: Analyze review content with AI tools to identify trends in patient sentiment and key experience themes.

    rater8 Integrations

    rater8 offers native integrations with over 100 EHR and practice management systems, including Epic, athenahealth, and NextGen. An API is available for custom integrations.

    Pros and Cons

    Pros:

    • Benchmarks physician ratings against specialty peers
    • Deep coverage across healthcare-specific review directories
    • Granular provider-level scorecards across locations and specialties

    Cons:

    • Limited social listening beyond healthcare directories
    • Reporting interface can overwhelm smaller single-provider practices
    Learn more about rater8:

    • Check out rater8 on their website