Cliniko-beoordeling: voordelen, nadelen, functies en prijzen
Cliniko brengt het beheer van een medische praktijk samen in één platform, van afspraken plannen en patiëntendossiers tot facturering, telezorg en het beheren van kliniekworkflows.
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Cliniko is a cloud-based medical practice management software built for allied health practitioners who need to handle scheduling, clinical notes, invoicing, and patient communications from a single platform. It's great for small-to-mid-sized clinics that want purpose-built tools without the administrative overhead of configuring a more general system. I'd consider it over something like Jane App if your priority is a cleaner clinical notes workflow and a simpler interface your practitioners can pick up without much training.
Cliniko Evaluation Summary
4.8/5
- From $45/user/month (billed annually)
- 30-day free trial
Why Trust Our Software Reviews
We’ve been testing and reviewing medical software since 2023. As medical practice leaders ourselves, we know how critical and difficult it is to make the right decision when selecting software.
We invest in deep research to help our audience make better software purchasing decisions. We’ve tested more than 2,000 tools for different medical practice use cases and written over 1,000 comprehensive software reviews. Learn how we stay transparent & our software review methodology.
Cliniko Overview
When judging Cliniko, I think its clean interface, responsive support, and strong scheduling and note-taking features give it an edge for clinics that value ease of use and quick onboarding. Pricing is straightforward, and the workflow customizations fit most solo and group practices. I’ve found integrations are a bit limited if you want deep connections with complex systems, and some reporting features might feel basic for larger operations.
Still, for allied health or smaller medical teams selecting a system, Cliniko offers reliable tools without overwhelming complexity.
Pros
- Built-in telehealth video consultations with no additional software.
- Patient appointment reminders included at all subscription levels.
- Paperless intake forms streamline new client onboarding.
Cons
- Limited advanced analytics or business intelligence reporting.
- No built-in electronic prescribing or e-prescription tools.
- Lacks automated insurance claim management features.
Is Cliniko Right For Your Needs?
Who Would be a Good Fit for Cliniko?
Cliniko is a smart choice for small to mid-sized allied health clinics, therapy practices, and specialty clinics that value ease of use and quick onboarding. Any team needing telehealth, digital intake forms, and unlimited user access will find its feature set practical and straightforward.
Cliniko’s flexibility for multi-location practices and scalability across practitioner sizes make it ideal for fast-growing, patient-focused organizations.
- Solo PractitionersCliniko makes solo practice management simple, offering all core features including reminders and telehealth with no feature limits or paywalls.
- Physiotherapy ClinicsPhysio teams benefit from appointment tools, treatment notes, and exercise program integrations like Physitrack for streamlined patient care.
- Multi-Location GroupsCentralized scheduling, reporting, and location management let multi-site clinics keep data and workflows connected without juggling multiple logins.
- Allied Health ClinicsOccupational therapists, speech pathologists, and similar providers get secure, compliant patient records and an easy digital intake process.
- Mental Health PracticesTherapists make use of paperless forms, secure video consults, and customizable note templates designed for sensitive client management.
- Growing Small ClinicsCliniko’s unlimited admin users and flat-practitioner pricing mean small teams can add staff and scale up with no hidden cost jumps.
Who Would be a Bad Fit for Cliniko?
Cliniko can fall short for organizations that need advanced medical billing, direct e-prescribing, or highly specialized workflows outside general allied health. Hospitals, large physician groups, and practices with deep insurance integration needs may find it lacks the billing controls, analytics, and automation their operations demand.
Teams seeking an all-in-one with lab results, medication management, and complex insurance claims should consider more specialized alternatives.
- Large HospitalsCliniko doesn’t support inpatient workflows, hospital-level reporting, or enterprise integrations typical for hospital systems.
- Medical SpecialistsSpecialists needing e-prescribing, medical imaging management, or advanced clinical charting will miss integrated medical-specific tools.
- Insurance-Heavy PracticesCliniko lacks direct claims processing, automated eligibility checks, and deep insurance billing automation found in dedicated medical billing systems.
- Enterprise Physician GroupsBig organizations may need broader analytics, more granular access controls, and expanded health record modules missing from Cliniko.
- Labs and ImagingCliniko has no lab results ordering, imaging integration, or related workflow functionality for diagnostic departments.
- Retail PharmaciesPharmacies can’t use Cliniko for medication inventory, prescription dispensing, or management of drug formularies.
How We Test & Score Tools
We’ve spent years building, refining, and improving our software testing and scoring system. The rubric is designed to capture the nuances of software selection and what makes a tool effective, focusing on critical aspects of the decision-making process.
Below, you can see exactly how our testing and scoring works across seven criteria. It allows us to provide an unbiased evaluation of the software based on core functionality, standout features, ease of use, onboarding, customer support, integrations, customer reviews, and value for money.
Core Functionality (25% of final scoring)
The starting point of our evaluation is always the core functionality of the tool. Does it have the basic features and functions that a user would expect to see? Are any of those core features locked to higher-tiered pricing plans? At its core, we expect a tool to stand up against the baseline capabilities of its competitors.
Standout Features (25% of final scoring)
Next, we evaluate uncommon standout features that go above and beyond the core functionality typically found in tools of its kind. A high score reflects specialized or unique features that make the product faster, more efficient, or offer additional value to the user.
We also evaluate how easy it is to integrate with other tools typically found in the tech stack to expand the functionality and utility of the software. Tools offering plentiful native integrations, 3rd party connections, and API access to build custom integrations score best.
Ease of Use (10% of final scoring)
We consider how quick and easy it is to execute the tasks defined in the core functionality using the tool. High scoring software is well designed, intuitive to use, offers mobile apps, provides templates, and makes relatively complex tasks seem simple.
Onboarding (10% of final scoring)
We know how important rapid team adoption is for a new platform, so we evaluate how easy it is to learn and use a tool with minimal training. We evaluate how quickly a team member can get set up and start using the tool with no experience. High scoring solutions indicate little or no support is required.
Customer Support (10% of final scoring)
We review how quick and easy it is to get unstuck and find help by phone, live chat, or knowledge base. Tools and companies that provide real-time support score best, while chatbots score worst.
Customer Reviews (10% of final scoring)
Beyond our own testing and evaluation, we consider the net promoter score from current and past customers. We review their likelihood, given the option, to choose the tool again for the core functionality. A high scoring software reflects a high net promoter score from current or past customers.
Value for Money (10% of final scoring)
Lastly, in consideration of all the other criteria, we review the average price of entry level plans against the core features and consider the value of the other evaluation criteria. Software that delivers more, for less, will score higher.
Cliniko Specs
- API: Yes
- Appointment Scheduling: Yes
- Athlete Management: No
- Audit Management: No
- Calendar Management: Yes
- Compliance Tracking: Yes
- Customer Management: Yes
- Dashboard: Yes
- Data Export: Yes
- Data Import: Yes
- Data Visualization: Yes
- Electronic Prescribing: No
- External Integrations: Yes
- File Sharing: Yes
- File Transfer: No
- Health Management: Yes
- HIPAA Compliance: Yes
- Inventory Tracking: No
- Multi-User: Yes
- Notifications: Yes
- Organization Management: No
- Patient Management: Yes
- Project Management: No
- Regulatory Alerts: No
- Risk Assessment: No
- Scheduling: Yes
- Supplier Management: No
